1. Telesnap 2009 Release New features

2. Requirement / Specifications Snapware Server: Windows 2000 Server / Windows 2003 Server CPU 2,4 GHz, 2 GB RAM, 10 GB disk SQL Server: SQL 2005 / SQL Express 2005 Telesnap Attendant Windows XP / Vista CPU 2,4 GHz, 2 GB RAM, 2 GB disk available languages for Client (e.g. Snapware): English, German,French Supported updates Version 5.0 and 2007

3. Highlight Version 2009 Telesnap Attendant Telesnap OCS Gateway / Snapware Client OCS integration Snapware Client Calendar Integration OTD: search with status and search in additional databases Webadmin: configuration for LDAP Server and Calendar Connector Webadmin: Monitoring Telesnap ACD and queues JTAPI support for CUCM (no shared line support in 2009 sp0) Support for Aastra 5000 (CSTA II ASN.1)and OpenCom 1000 and Ascotel (TAPI with Aastra OIP Server) Telesnap branding

4. enhancements Version 2009 new technical guides for Avaya, Aastra 5000, OpenCom and Ascotel for CUCM TAPI PBX link, selection of TSP instance Enhancement of 3rd party button WebCRM, data of caller identification can be used, a bitmap can be defined new Team Bar counters for Telesnap ACD queues Hold button for Team Bar KlickTel caller identification Enhanced chat handling status control by PC activity Webadmin: create Route Points via AXL SOAP New Setup without SetupDB, create DB by script Calendar Server: configure more than 1 mail system Server Journal without ODBC coloured background for Team Bar alerting bitmap

5. phase out / revival PM MA not supported in Version 2009 Telesnap Voice Mail (for CUCM) is an official product again