1. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 1 WSCA Washington Contract: Partner Training U.S. Public Sector Contracts Management Office December 2009

2. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 2 Part I of Agenda: Contract Overview  Framework of WSCA Contracting Vehicle  WSCA Contracting Phases  Key Contract Terms of WSCA Master Agreement and WSCA Washington Participating Addendum (PA)  Who Can Buy under WSCA in WA?  Partner Selection Process & Partner List  Operationalizing WSCA Washington PA  Post Go-Live Activities

3. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 3 Framework: WSCA Contracting Vehicle State Agencies Authorities Local Govts K-12 Higher Ed **+Not for Profits ** (WHERE AUTHORIZED BY LAW) State Central Procurement Office (e.g. General Services) Cisco WSCA PA with Customer * No secondary contract execution with these State Public Sector Entities (End Customers) required. If authorized by law, these End Customers may use the WSCA PA solely upon issuance of a Purchase Order. The WSCA MA & PA terms are brought into and incorporated as to each End Customer by reference to the WSCA MA & PA on the Purchase Order. WSCA Participating Addendum (WSCA PA) incorporates WSCA Master Agreement (WSCA MA) and establishes binding terms of sale* for all Public Sector entities within the State. Contract order of precedence: 1) WSCA PA and then 2) WSCA MA. WSCA Master Agreement with Utah (Lead State) WSCA

4. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 4 Key WSCA Contracting Phases  Goal – prepare WSCA PA for customer use  Coordination with State, Partners and WCA Utah  Secure State approval on list of Partners  Internal/external processes, tools and requirements completed  Goal – ensure success of WSCA contracting vehicle as a whole  Compliance  Stakeholder satisfaction (Customer/Buyer, State, WSCA Utah)  Partner performance  Operational efficiency  Goals – execute WSCA PA and screen potential authorized resellers  Negotiate with State on WSCA Participating Addendum (WSCA PA)  Roll out formal Partner Selection Process and narrow down candidates Contracts Negotiations & Partner Selection Operationalize WSCA PA in State Ongoing Contracts Management

5. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 5 WSCA Master Agreement (Prime Contract)  Contract Name: WSCA Cisco Networking Communications & Maintenance Master Agreement AR-233  Term: 10/1/2007 to 5/31/2010, with renewals (up to 4 yrs.)  Scope/Offerings: Entire Cisco U.S. Global Price List (both Cisco Products and Services) NOTE: Under the WSCA WA PA, scope is limited to only Cisco Unified Communication Products and Cisco Services such as SmartNet and AS. No Partner-branded maintenance services or professional services are allowed.  Discounts (Base/Minimum) : - 35% off Products ( for WA, only UC products apply) - 10% off 1-yr. SmartNet (for WA, applicable) - 17% off 3-yr. (pre-paid commit) SmartNet (for WA, applicable) - 10% off Professional Services/AS/Training (for WA, only AS & Training)  Sales Volume Reports: Quarterly  Admin Fee to WSCA Utah: 0.5% of net sales on a Quarterly basis  Procurement: Authorized Partners (accept/process orders & invoice customers directly)

6. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 6 WSCA Washington PA #T10-MST-325  Term: 12/14/2009 to 5/31/2010 (same Termination Date as WSCA Master Agreement)  Scope/Offerings: - Products are limited to Cisco Unified Communication ONLY. NO other Cisco-branded products are allowed under the WSCA WA PA. (The rest of the Cisco-branded products are, however, are allowed under existing Master Contract #T06-MST-001.) - Services are limited to Cisco Smartnet and AS (including TIS). NO Partner branded services or professional services are allowed.  Discounts: Base/minimum discounts under WSCA MA & any additional, incremental discounts offered by the Partners  Sales Volume Reports: Quarterly  Admin Fee to State of WA: 0.5% of net sales (in addition to WSCA ‘s Admin Fee in the amount of 0.5% of net sales )  Procurement: Authorized Partners (accept/process orders & invoice customers directly)

7. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 7 Who Can Buy under the WSCA WA PA? Authorized “Purchaser(s)” in the State as defined in Section 3, Attachment 1 of the WSCA WA PA:  Department of Information Services (DIS) NOTE: State Agencies other than DIS may NOT purchase under the WSCA WA PA  All public local government entities*  Education entities (K-20)*  Political subdivisions (counties, municipalities, public schools, colleges or universities)*  Qualified non-profit organizations* *These entities must have properly executed the Interlocal Cooperative Agreement (Customer Service Agreement) with DIS

8. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 8 Partner Selection Process  Last month, Cisco canvassed its partner community in the State of Washington and solicited interest to participate  Questionnaire sent out to interested Partners –Requirements and objective criteria reviewed and approved by State  11 potential Partners identified and Cisco received approval from State

9. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 9 Partner List  Partners approved by the State:  Only these Partners will be authorized to sell under the WSCA contract in the designated geographic area pursuant to the USPSS, provided the following requirements are completed: – Registered with Secretary of State and are in good standing – Have an active & up-to-date corporate agreement with Cisco (i.e. Systems Integrator Agreement or ICPA) – Met other Cisco Legal & Financial requirements – Executed Cisco’s USPSS PartnerGeographic Allocation Mt. States NetworkingEastern WA NECEastern WA ObsidianEastern WA CDWStatewide CeriumStatewide EdneticsStatewide QwestStatewide Right SystemsStatewide DiDataWestern WA INXWestern WA VerizonWestern WA

10. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 10 Key Next Steps to “Go Live” State’s Approval of Partners Notify Partners & Confirm Info and Business Registration Internal Cisco Legal Checks Cisco Sends Copies of Agreements, USPSS and Discount Letter to Partners Build Cisco/WSCA Washington Webpage Partners Resolve any Admin/Legal Issues, Execute USPSS and Respond to Discount Letter Partner Training & Prep for Go Live Ongoing Compliance 1 2 3 4 6 7 5 9 Go Live 8

11. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 11 WSCA Discount Letters  Each Partner can offer, at its sole discretion, any additional, incremental discounts -- if so, Partner will be obligated to provide those additional points on every WSCA WA sales order moving forward  Cisco will NOT provide any coverage (i.e. additional discounts) to Partners on the backend  Partners’ additional discounts, if any, will be posted on WSCA WA webpage for authorized Purchasers to view  Any add’l discounts a Partner offers in response to the Discount Letter do NOT preclude such Partner from providing deeper discounts on a case by case basis (“spot pricing”) – See Section 5, page 2 of WSCA WA PA  OIP and trade-ins are still available, but subject to Cisco’s approval and program rules ***IMPORTANT*** Must respond to WSCA Utah by deadline (Tues., 12/22) even if your company is not offering any discounts. Cisco needs the information to post on the WSCA WA webpage, as required by the WSCA Master Agreement (Prime Contract).

12. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 12 How to Complete WSCA Discount Letter  If you wish to provide any additional discounts, please list the additional discount % for Cisco Products and Services as set forth on Tab #2 of the Discount Letter.  Since Partner’s professional services are NOT in scope under the WSCA WA PA, do not provide any labor rates on Tab #2 of the Discount Letter. Leave those sections blank.  Make sure you SIGN the Discount Letter before sending the PDF and Excel copies back to the Cisco email alias (wa-responses@cisco.com).wa-responses@cisco.com  Cisco will forward your response to the WSCA Contracts Administrator, who will then secure countersignatures from the State of WA and WSCA Utah. Cisco will provide you with a fully-executed copy for your records.

13. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 13 U.S. Public Sector Supplement (USPSS)  Cisco standard Public Sector subcontracting contract; not negotiable  Execution is mandatory in order to be an “authorized reseller” under WSCA WA PA only. Please review the USPSS with your legal counsel.  Cisco’s offerings and Ts & Cs under WSCA Master Agreement and WSCA WA PA “flow down” to Partners  Key Highlights – See Exhibit #1, Section 2 of USPSS (page 8) -Limited approved Cisco Products (UC only) and Services -Limited authorized users/purchasers -NO Partner-branded maintenance services or professional services -Limited authorized geographic selling area -Partners are responsible for a total of 1% of net sales in Admin Fees (.5% for WSCA Utah and.5% for State of Washington) -Within 10 days of executing the USPSS, each Partner must submit a Certificate of Insurance to Cisco in accordance with WSCA WA PA’s terms and conditions

14. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 14 Cisco WSCA WA Webpage  The Cisco WSCA WA Webpage currently being developed will be posted at www.Cisco.com.www.Cisco.com  It will provide the State and its end users with information on: –How to order through Cisco’s authorized resellers (Partners) –Pricing and discounts –WSCA Master Agreement and WSCA WA Participating Addendum (PDF copies posted)

15. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 15 Example of Cisco WSCA Home Page Washington will be added

16. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 16 Example of Cisco WSCA State Webpage

17. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 17 Access to WSCA WA Webpage  Access to WSCA Washington webpage will be restricted since U.S. Global Price List is posted  Restrictions apply to Cisco employees and external parties (Customers and Partners) - Must have CCO account - Must request access to WSCA Washington webpage - Access to other WSCA Participating States’ webpages is strictly prohibited  Access instructions to WSCA Washington webpage will be provided at “Go Live” ***PLEASE COMMUNICATE ACCESS INSTRUCTIONS TO YOUR CUSTOMERS***

18. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 18 Post Go-Live: Compliance  Partners will submit quarterly sales reports and fees remittance to Cisco – See Exhibit #2 of USPSS  Upon Cisco’s receipt of each quarterly sales report, Partner will then receive an invoice from Cisco for total payment of WSCA and State Admin Fees owed  Cisco will consolidate and send one (1) report to State, along with fee remittance  Cisco will provide WSCA Contracts Administrator (Utah) with same consolidated report, along with aggregated payment of fees **Detailed Instructions on Sales Volume Reporting and Fee Remittance Obligations will be provided in the 2 nd half of this training.**

19. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 19 Post Go-Live: Partner Performance Reviews  Quarterly and Annually  Standardized metrics based on: -Objective criteria and requirements set forth in WSCA Partner Selection Questionnaire and USPSS -Partner obligations under USPSS (i.e. reporting and fees remittance, etc.) -Compliance with state and/or local requirements (i.e. active registration with Secretary of State, etc.) More to Come!

20. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 20 Reporting & Fee Remittance Obligations

21. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 21  Quarterly Sales Volume Reporting and WSCA and State Fee Remittance Process  Completing Quarterly WSCA Sales Volume Reporting Template  WSCA Reporting Template - SUMMARY  Submitting Your WSCA Reports  WSCA and State Admin Fee Invoicing and Payment  WSCA Timelines and Due Dates  Open up to Partners’ Questions & Answers Part II of Agenda: Reporting and Fee Remittance Requirements

22. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 22 Quarterly Sales Volume Reporting and WSCA and State Fees Remittance Process Process:  Partners submit quarterly Sales Volume Reports directly to Cisco only  Cisco invoices Partners for the WSCA and State Fees  Partners submit combined WSCA and State Fee payment directly to Cisco  Cisco consolidates all Partners’ quarterly reports and sends aggregated reports to WSCA Utah and to the State.  Cisco sends one (1) check payment to WSCA Utah and one (1) check payment to State.

23. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 23 Following the end of each quarter, Partner submits the WSCA Sales Volume Report to Cisco. Cisco sends Partner an invoice for the WSCA and State Fees via email with Payment Terms of “Pay Immediately Upon Receipt”. Partner remits payment to Cisco for the combined WSCA Admin Fee (0.5%) and State Admin Fee (0.5%). Cisco aggregates WSCA and State Fees collected from Partners and remits payment to WSCA Utah and to the State. Quarterly Sales Volume Reporting and WSCA and State Fee Remittance Process (continued)

24. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 24 Completing the Quarterly WSCA Sales Volume Reporting Template - Header Section Header Section: Do this first! Fill in the blue highlighted rows (1-8) with your Partner information. Drop Down Selections: Appear for “State” and “Quarter-End Date” Rows Detail Section: Do this section only after the Header Section is complete. Begin at column 9 and work your way right  to complete each detail row.

25. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 25 Definitions of the Template Fields – Header Section  Partner Name (row 1): Channel Partner or Reseller Company name  State (row 2): Name of US State. (Select from Drop Down List)  Contract ID (row 3): US State Prime Contract Number. This is the prime contract between the State and Cisco).  Quarter-End Date (row 4): Quarter-end date of the sales data being reported. (Select from Drop Down List)  Partner Contact Name (row 5): Channel Partner or Reseller Company Contact Name  Partner Contact Phone (row 6): Channel Partner or Reseller Company Contact Phone  Partner Contact Email (row 7): Channel Partner or Reseller Company Contact Email  Partner/Reseller Purchase Order# for Invoicing (row 8): Purchase Order Number for Invoicing by Cisco for Fees. IF you are reporting No WSCA Sales then input: NA Completing the Quarterly WSCA Sales Volume Reporting Template

26. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 26 Completing the Quarterly WSCA Sales Volume Reporting Template - Detail Section Detail Section: Start here after finishing the Header Section. One row for each product ID. All of the circled columns must be populated for each row. Do not skip any rows.

27. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 27 Definitions of the Template Fields – Detail Section  Cisco Sales Order or Transaction ID (column 9): Sales Order Number assigned if the order went direct -OR- the Transaction ID associated with the Order if the order went through distribution  Partner PO for Transaction (column 10): Purchase Order Number associated with the order submitted to Cisco/Distributor.  End Customer Name (column 11): Purchasing Public Sector Entity's name as shown on order placed with your company.  Buyer's Purchase Order Number (column 12): Buyer's purchase order number placed with your company.  Cisco Product ID (column 13): Actual Cisco part number entered on your Purchase Order as submitted to Cisco/Distributor. For Basic Install and Config Services enter "Basic Install and Config Services" as your Cisco Product ID. Completing the Quarterly WSCA Sales Volume Reporting Template

28. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 28 Completing the Quarterly WSCA Sales Reporting Template -Detail Section Detail Section: Sales Volume Input. Product Categories include: Product, Service, and ‘Basic Install And Config Services’ Note: Only one Product Category’s volume may be reported on each row.

29. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 29 Definitions of the Template Fields – Detail Section  Product Line Quantity (column 14): Actual Quantity for each Product ID.  Product List Price (column 15): Actual Product Line List Price for each Product ID.  Product Line Disc. % (column 16): Actual discount percentage for each Product ID.  Service Line Quantity (column 18): Actual quantity for each Product ID.  Service Line List Price (column 19): Actual Service Line List Price for each Product ID.  Service Line Discount % (column 20): Actual discount percentage for each Product ID.  Basic Install And Config Svc. Qty (column 22): Actual Hours for each deployment.  Basic Install And Config Services Hourly Rate (column 23): Actual Hourly Rate as quoted on the Special Discount Letter to the state of Utah. Note: Each Transaction Row Must Contain Sales For Only One Product Type: Product or Service or ‘Basic Install and Config Services’. Completing the Quarterly WSCA Sales Volume Reporting Template

30. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 30 Completing the Quarterly WSCA Sales Volume Reporting Template -Detail Section Detail Section: Subtotals and Remittance Amounts automatically populate once sales volume data is input.

31. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 31 Definitions of the Template Fields – Detail Section  Invoice Subtotals (columns 17,21, 24): These columns automatically calculate based on reported items’ Quantity, List Price, and Discount % amount invoiced during the reporting period. Note: For each row, only one of these three columns may contain a value greater than zero.  Total Sales Volume (column 25): This column automatically calculates based on reported items’ Quantity, List Price, and Discount % amount invoiced during the reporting period.  WSCA Remittance Amount (column 26): This is the WSCA administrative fee due and payable to the State of Utah (WSCA lead state and prime contract owner). The fee is based on 0.5% of the total value of all items invoiced (column 25). All fee amounts in these fields are automatically calculated.  State Remittance Amount (column 27): This is the column used to show the amount payable to the State. The fee amount is 0.5% of the total value of all items invoiced (column 25). All fee amounts in these fields are automatically calculated. Completing the Quarterly WSCA Sales Volume Reporting Template

32. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 32 Completing the Quarterly WSCA Sales Volume Reporting Template - Certification Section Authorized Signature: By signing, you are certifying as to the accuracy of this report. A signature is only required If you are reporting WSCA Sales Volume for the quarter. IF you are reporting WSCA sales activity for the quarter, you will need to print, sign, scan and submit the completed Reporting Form’ as an Adobe file along with the completed Excel file to the email address; wsca_reporting@cisco.com

33. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 33 Completing the Quarterly WSCA Sales Volume Reporting Template - Header Section (Example) Header Section: Input cells change color from blue to white as information is input. Detail Section: Blue shaded columns will populate with header data once “Cisco Sales Order or Transaction ID” has input.

34. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 34 Completing the Quarterly WSCA Volume Reporting Template - Detail Section (Example) Detail Section: Blue shaded columns populate automatically. In the example below, columns 1-8 were automatically populated with header data after the “Cisco Sales Order or Transaction ID”, column 9, row 13, had input.

35. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 35 Completing the Quarterly WSCA Sales Volume Reporting Template - Detail Section (Example) Detail Row Product ID mismatch to sales volume: On row 14, notice that Cisco Product ID begins with ‘TRN ‘and shows Product Line Volume (instead of Service Line Volume). Detail Row with empty columns: On row 13, Notice that three entry items have been left blank.

36. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 36 Completing the Quarterly WSCA Sales Volume Reporting Template - Detail Section (Example) Detail Error Messages: If any row entry information is missing, a descriptive error message appears in the “Spreadsheet Message” column. General Error Message: The error below appears whenever there are any errors detected and reported in the “Spreadsheet Message” column.

37. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 37 Completing the Quarterly WSCA Sales Volume Reporting Template - Detail Section (Example) Clearing the Errors: On row 13, populate data in columns 10, 11, and 12. On row 14, notice that Product ID ‘TRN’ or ‘CON’ now has it’s volume in the Service columns, 18 through 21.

38. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 38 Completing the Quarterly WSCA Sales Volume Reporting Template - Detail Section (Example) Review the “Spreadsheet Messages” column: Errors have been eliminated. Some Cells May be difficult to Read: Email Address or other fields with longer values may wrap..

39. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 39 Completing the Quarterly WSCA Sales Volume Reporting Template - Detail Section (Example) Improve column width and row height by clicking “Auto Format Rows”: Notice the improved formatting of the “Contact Email” column. If you run out of empty rows, Click “Add 10 Blank Rows” button: This adds 10 lines to the bottom of your spreadsheet.

40. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 40 Completing the Quarterly WSCA Sales Volume Reporting Template -Reporting ‘No WSCA Sales Volume’ for the Quarter (Example) Reporting ‘No WSCA Sales’: Only Fill Out the Header Section. On row 8, enter “NA” (without quotations). Detail Section’s Row 13 will automatically populate. File is now ready to save and send to Cisco’s WSCA Reporting alias: wsca_reporting@cisco.com.

41. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 41 WSCA Reporting Template - SUMMARY  Complete the Header Section (rows 1 to 8) first.  Manual entry for the Detail Section begins at column 9 and ends at column 23.  Each Detail row with volume must include entries for ALL COLUMNS from column 1 to 13. Columns 1 to 8 automatically populate using Header Section entries.  Each Detail row must include sales volume for only ONE Product Type. The three Product Types are Product, Service, and ‘Basic Install and Config Services’  Each Detail row Cisco Product ID (column 13) entry must match the Product Type of the sales volume being reported. For example, when reporting Service Sales, Product ID must begin with either ‘TRN’ or ‘CON’, for sales volume reported in columns 18 to 20.  Reporting Zero ($0) WSCA Sales Volume: Fill out the Header Section per the instructions. In Row 8, enter: NA.

42. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 42 Submitting Your WSCA Reports  Save your completed Template file. Please review for accuracy.  If you are reporting WSCA sales volume for the quarter, print the “Reporting Form” tab.  WSCA Partner Point of Contact (POC) signs the printed WSCA Quarterly Partner Sales Submission document.  Scan the signed document into a.pdf file. Attach the.pdf file along with the corresponding Excel Submission file to an email and send it to the WSCA reporting alias email address: wsca_reporting@cisco.com. wsca_reporting@cisco.com  If you are reporting ‘NO WSCA Sales Volume ($0)’ for the quarter, complete the Header Section (per instructions on page 20) and send the Excel file only to the WSCA reporting alias email address: wsca_reporting@cisco.com.wsca_reporting@cisco.com  Enter Subject Line of email as “[Insert Company Name] [Quarter Report Date] Sales Volume Report – WSCA Master Agreement – State of Washington”  Have Questions? Email Cisco’s WSCA Partner support: wsca-help@cisco.com wsca-help@cisco.com

43. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 43 WSCA Admin and State Admin Fee Invoicing and Payment  Partner Receives An Invoice for WSCA and State Fees: Once the WSCA Quarterly Report is received by Cisco, an invoice is generated for the amount of the WSCA and State Fees due to the WSCA Contract Administrator (Utah) and the State.  Partner Invoice Terms: An Invoice for the WSCA and State fees is emailed to the Partner with Terms: Payment Due Immediately Upon Receipt.  Partner Makes Payment for the WSCA Fees and State Fees to Cisco: At the time the Partner makes payment for Fees, they are required to scan the check (or provide wire transfer information) and email it to the WSCA Reporting alias email address: wsca_reporting@cisco.com. wsca_reporting@cisco.com

44. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 44 WSCA Admin and State Admin Fee Payment Primary Fee Delivery and ‘Remit to’ Instructions:  Make Primary Fee Payable to: Cisco Systems, Inc. 1) Payment delivered by bank wire transfer (preferred method) OR by certified mail, return receipt requested, to one of Cisco’s remittance addresses as listed in Section (B) below. A. Bank Wire Transfer Bank: Bank of America Address: 100 West 33rd Street, NY, NY 10001 Routing/Transit ABA Number: 026009593 Account Number: 1233857430 CHIPS Address (if applicable): 0959 SWIFT Address (if applicable): BOFAUS3N B. Check Payment* Cisco Systems, Inc., PO BOX 91232, Chicago, IL 60693-1232 Cisco Systems, Inc., PO Box 61000, Dept 165901, San Francisco, CA 94161-0001 Cisco Systems, Inc., PO Box 406316, Atlanta, GA 30384-6316 *Refer to your quarterly invoice from Cisco to determine which Cisco remittance address your check payment should be sent to. Each check payment must include remittance information such as Cisco’s invoice number to ensure accurate posting.

45. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 45 WSCA Admin and State Admin Fee Payment (continued) 2) Electronically send Proof of Payment (confirmation number of bank wire transfer or PDF copy of check payment) to: A. Email: wsca_reporting@cisco.comwsca_reporting@cisco.com Attn: Angelene Feril GOV/ED Contract Compliance & Reporting Manager Cisco Systems, Inc.

46. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 46 WSCA Sales Reporting Timelines and Due Dates  Quarterly WSCA Partner Sales Volume Reporting is due on the last day of the month following each calendar quarter. Quarter Period Report Due Date Q1 January 1 through March 31 April 30th Q2 April 1 through June 30 July 31st Q3 July 1 through September 30 October 31st Q4 October 1 through December 31 January 31st  Reminder: Per the Cisco WSCA Partner Agreement, payment for WSCA & State Fees due: Immediately Upon Receipt of Invoice.  Have Questions? Email Cisco’s WSCA support: wsca-help@cisco.comwsca-help@cisco.com Double click icon to launch opening file: Note: Attachment will not launch if Power Point is in presentation mode.

47. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialWeb RACI 47