1. 1 Faculty Council IT Committee C-13 February 4, 2010 2/4/2010

2. Agenda I.IT Governance Update—SITAB Meeting 2/1/2010 II.Results of the ITS Fresh Look III.ITS Budget Transparency IV.Future Focus Common Good Services Guidance for FY 2010-2011 ITS Operating and Capital Budgets February Rate Review, Results and Next Steps 22/4/2010

3. IT Governance Update – Committees Operational IT Chair: Tony Ambler Focus: Common Good services, rates, guidance and input on operating and capital budget Business Services Chair: Shelby Stanfield Focus: mainframe assessment, administrative systems master plan Research and Education Chair: Dan Stanzione Focus: funding innovation, Blackboard, email outsourcing Architecture and Infrastructure Chair: Mike Harvey Focus: Network standards, data center, data storage 32/4/2010

4. SITAB Update Paul presented the C-13 recommendations Results of the ITS Fresh Look ITS Budget transparency Common Good Services President, others, confident in the IT governance, SITAB, and ITS 2/4/20104

5. Results of the ITS Fresh Look – ITS Service Improvements Services: Expanded Help Desk hours, Better Managed Services, lower rates, Adobe Connect Real Partnerships: TACC, Libraries, Engineering Customer Focus: steering committees, hiring panels, org assessment panels, technical staff portal Communication: Outage/Maintenance reporting, Weekly updates from COO Infrastructure Refresh: 2-20+year old UPSs, 8 year old switches, 6-7 year old servers for Identity Mgmt 52/4/2010

6. Results of the ITS Fresh Look – Quantitative Benefits $5.6 million in recurring savings (exceeded the SITAC challenge) ~70 positions eliminated ~60% management and admin positions Approximately 40 positions moved to other units, mostly the Central Business Office (anticipate more savings) June 2009: 370 positions February 2010: 260 positions Adding direct service delivery staff (~10) Next Steps: Squeeze MO&E Budget 62/4/2010

7. ITS Budget Transparency ~$130 million IT spend campus-wide $40 million ITS: – Common Good:$20 million – Fee for Service: $16 million – Capital Budget:$4 million (needs UBC approval) 72/4/2010

8. ITS Budget Transparency Common Good: $20 million Communications and Infrastructure Campus Network External Networks Public Networks Cellular Infrastructure Data Center Department Networks Public Safety: Building Security, Emergency Communications Backup Services Productivity Applications E-mail and messaging Software (Bevoware) Storage Virtual Services Web Hosting Collaborative Tools Database Services Business Infrastructure Mainframe UT Direct Application Development Tools Authorization and Workflow Tools e-Commerce Identity and Access Management Information Analyst/Software Developer Training Program Student, Faculty, Staff Support Courseware Help Desk Operations Labs and Rooms Information Security Training 82/4/2010

9. ITS Budget Transparency Fee for Service: $16 million Communications and Infrastructure Voice Communications Infrastructure & Services Public Safety: Building Security, Emergency Communications (Building Security System) Data Center (Colocation Services) Cabling and Construction Public Networks (Resnet: Residence Hall Network) Productivity Applications Storage (Storage Area Network, UNIX storage, Netscalers, Austin Disk) Virtual Services (Virtual Servers, Lansa) Collaborative Tools (SharePoint) E-mail and messaging (Austin BlackBerry Service) Database Services (Microsoft SQL Server, MySQL) Web Hosting (ColdFusion Service, Custom Web Publishing) Software and Hardware (Dells, Apples, Sun, Mac and Windows OS, Stats, Security software, Software Distribution Services, Microsoft Licensing) Business Infrastructure Student, Faculty, Staff Support Computer Store Identification Center Printing Services Professional Services (Managed Desktop and Lab Support, Managed Server Support, Contract Software and Web Development) Repair Shop (Computer Equipment Repair for Departments, Printer Repair and Contracts, Warranty Repair Service) Special Event and Audio/Visual Support (Audio-Visual Services, Videoconferencing, Satellite Programming, Campus Cable TV) 92/4/2010

10. ITS Budget Transparency ITS Capital Budget: $4 million (FY 2009 – 2010 requires UBC Approval) Priority 1: Service will go down or impacted if not fixed = $2 million Priority 2: Service will be degraded if not replaced = $1.5 million Priority 3: Something we think we should do, but things will continue to run without investment = $500K 102/4/2010