1. © Copyright IBM Corporation 2007 IBM Global Business Services Wealth Management Event Effective Client Reporting Rohitha Perera, Partner 27th September 2007

2. IBM Global Business Services © Copyright IBM Corporation 2007 |2 2 Client Reporting | 27 th September 2007 IBM Global Business Services | Client Reporting is more than a technology problem… … although Odyssey/Actuate are important components of an overall solution! Actuate Odyssey Client Reporting Solution Components Client requirements Client report Timely, accurate data Involved parties  Client  Marketing  Sales  Operations  Compliance  IT Data Governance

3. IBM Global Business Services © Copyright IBM Corporation 2007 |3 3 Client Reporting | 27 th September 2007 IBM Global Business Services | Competitive implications of getting client reporting right (1a/2) New clients

4. IBM Global Business Services © Copyright IBM Corporation 2007 |4 4 Client Reporting | 27 th September 2007 IBM Global Business Services | Competitive implications of getting client reporting right (1b/2) New clients

5. IBM Global Business Services © Copyright IBM Corporation 2007 |5 5 Client Reporting | 27 th September 2007 IBM Global Business Services | Competitive implications of getting client reporting right (2/2) Retained clients

6. IBM Global Business Services © Copyright IBM Corporation 2007 |6 6 Client Reporting | 27 th September 2007 IBM Global Business Services | What are the key areas to focus on? 1: The report is confirmation that the value proposition/brand is being delivered What is the value proposition? Client Report Integrated Relationship Management Process Account servicing Investment servicing Account servicing Investment servicing Strategy and Research Strategy and Research Product Mgmt Product Mgmt Sales and advice Sales and advice Investment Mgmt Investment Mgmt Relationship Mgmt Ongoing sales Relationship Mgmt Ongoing sales 3: The report is composed of client, account, product and transactional details, benchmarks, etc Are they aggregated, timely, accurate, relevant, available? 2: The report is the opportunity to demonstrate that investment objectives are being met and that the objectives are current What are the objectives?

7. IBM Global Business Services © Copyright IBM Corporation 2007 |7 7 Client Reporting | 27 th September 2007 IBM Global Business Services | One additional areas to focus on – keeping the regulators happy Illustrative 1: Suitability and profiling Integrated Relationship Management Process Account servicing Investment servicing Account servicing Investment servicing Strategy and Research Strategy and Research Product Mgmt Product Mgmt Sales and advice Sales and advice Investment Mgmt Investment Mgmt Relationship Mgmt Ongoing sales Relationship Mgmt Ongoing sales Client Report 3: Best Execution and Transaction Reporting 4: GIPS 2: On-boarding and KYC

8. IBM Global Business Services © Copyright IBM Corporation 2007 |8 8 Client Reporting | 27 th September 2007 IBM Global Business Services | How can IBM add value? Scenario 1 Scenario 2/other  Business and IT requirements defined  Components known  Clear governance structure  Require integration product –IBM Websphere TX embedded within Odyssey  Business and IT requirements not defined  Components not known  Governance structure to be defined Rapid product integration Rapid, differentiated business and IT design Rapid implementation

9. IBM Global Business Services © Copyright IBM Corporation 2007 |9 9 Client Reporting | 27 th September 2007 IBM Global Business Services | Thank You Rohitha Perera Partner IBM Global Business Services +44 7710 336060