1. ISR Spotlight on Inter Library Loan Ted Harms & Wish Leonard Jan. 13, 2012

2. We can get…  books  articles  anything Things we may not be able to get…  patents  audio/visual materials  if a library only has an electronic version  old or rare items (though some items are available on archive.org)

3. We have access to…  Canadian university, public, government and corporate libraries  American university, public, government and corporate libraries  many international libraries via FirstSearch/WorldCat consortia  British library  a German library consortia  all other libraries, publishers, and authors via direct email

4. How long?  articles can be quicker than books  some libraries will electronically send articles, some by mail  the farther away the library is, the longer the mail will take  1-14 days if coming from a Canadian library  European and international libraries are hesitant to loan

5. Once a patron submits a request…  if it has an isbn/issn, nothing in the note field, and a matched location, it will go out without us touching it  no isbn/issn, something in the note field, or no match found in RACER, staff will mediate  if it is available in TUG, we pass it on to TUGbars  if it’s available at a local public library, we’ll ask the patron if they’d like to pick up that copy

6. About 2% of requests cannot be successfully completed. This could be caused by…  expense of item requested  short deadline  conference paper presented but not published  very obscure item

7. Please do not put requests under your name for a patron  let them get comfortable with RACER  if there is a problem (late, missing, damaged, etc.) it is under your name  RACER copyright agreement is not transferable

8. Thesis?  Canada – micro  U.S. – paper or micro  U.K. – 50/50 chance. May be requested by patron through ethos.bl.uk or by us contacting the university (some are $$$)  rest of the world – not so good  upside – many are online via ProQuest, etc.

9. Tips for patrons…  we do not pass on any costs to the patron  if an item has a prohibitive cost, we will inform patron and pass on all details  we can request to renew items but that is up to the other library  we cannot “post-to-web” articles…yet  please use standard abbreviations – do not make up your own  give us as much information as possible  if all fails, use the ‘blank request form’

10. ILL stats for 10/11 and 09/10 4. Document Delivery Traffic 2010/11 2009/10 4.1 Total number of documents sent directly to individuals from own collections.3,766 3,592 4.1.1Copies3,603 3,422 4.1.2Originals163 170 4.2 Total number of requests received from other institutions (filled and unfilled)46,241 52,306 4.2.1Number of originals sent31,438 37,318 4.2.2Number of copies sent4,103 4,272 4.2.3 Total number of requests received from other institutions filled (4.2.1 +4. 2.2)35,541 41,590 4.3 Total number of requests sent to other institutions (filled and unfilled) 43,066 41,410 4.3.1Number of originals received30,569 36,596 4.3.2Number of copies received6,016 Note: Probably a reflection of SFX linked to RACER requesting, combined with increased number of grad students 3,983 4.3.3 Total number of requests filled by other institutions (4.3.1 +4.3.2)36,585 40,579 4.4 Report the number of items received under contract with another institution or service agency for the supply of documents. Note: UW received 701 copies from CISTI -- previously we had CISTI Source which was a contractual arrangement 1,176