1. Water Services Trust Fund Social Animators & Field Monitors Training Workshop The Water Services Trust Fund: Functions, Mandate, Urban Window, WSTF Support, expectations of Stakeholders and Responsibilities of Water Service Providers 1

2. The Water Services Trust Fund (WSTF) 2 The WSTF is a State Corporation under the Ministry of Environment, Water and Natural Resources established through the Water Act, 2002 This Act initiated the water sector reforms in Kenya The functions of the WSTF are: to mobilise resources from bilateral and multilateral development partners The WSTF is expected to apply these resources to provide water supply and sanitation services in underserved communities and areas

3. The Water Services Trust Fund (WSTF) 3 Mandate: To assist in financing the provision of water and sanitation services to areas of Kenya without adequate services Windows: Rural window: CPC (Community Project Cycle) Water resources window: WDC (Water Resource Users Association Development Cycle) Urban window: UPC (Urban Projects Cycle) UPC receives funds from: Government of Kenya (GoK), German Development Bank (KfW), European Union (EU), Bill and Melinda Gates Foundation (BMGF) Technical support provided by: German International Cooperation (GIZ)

4. The UPC Concept 1.Work within the framework set by the water sector reforms 2.Work (only) with licensed Water Service Providers (WSPs) 3.Focus on urban low income areas (planned and unplanned) 4.Improve adequate access to safe water and sanitation 5.Build capacity at Water Service Provider (WSP) level 6.Enable WSPs to reduce non-revenue water and increase revenue 7.Ensure that low income areas are perceived a business opportunities 8.Facilitate the exchange of best practices between WSPs 9.Monitor impact and data presentation (MajiData projects layer) 4

5. The Urban Projects Concept has eight steps: 1.Launch of the Call for Proposals by the WSTF (in the media) 2.Collection of data by the Water Service Provider (WSP) 3.Preparation of project proposals by the WSP 4.Evaluation of all the received project proposals by the WSTF 5.Approval and awarding of projects by the WSTF 6.Project implementation by the WSP 7.Sustainable operation of the project by the WSP 8.Data collection on the project (uploading to MajiData) & evaluation of the projects by external evaluators MajiData is the pro-poor online database of the WSTF: www.majidata.go.kewww.majidata.go.ke 5 Audits The 8 steps of the UPC

6. Support Provided by the WSTF 1.Funding of awarded projects 2.Direct support provided by the UPC team, the CEO & other WSTF staff 3.Services of the WSTF Field Monitors 4.Workshops for Water Services Boards and Water Service Providers 5.Data & progress monitoring through MajiData (which covers 1,964 areas) 6.Establishment & support to the Low Income units of WSP (a new activity) 7.Technical standards & coverage definition 8.Project implementation & operation approaches & procedures 9.Toolkits & the WSTF Procedures Document Support through the exchange of best practices and the development & adaptation of new technical supply options 6

7. Expectations of the WSTF and other Stakeholders 7 The WSTF, the Ministry of Environment, Water and Natural Resources, cooperating partners and residents of project areas expect from the Water Service Providers: Overall project management: Make qualified staff available for project implementation Participate in the Project Task Team Support- and cooperate with the Field Monitors Timely and accurate reporting (to the WSB and the WSTF) on project progress and challenges faced Coordinate main project activities with the WSB

8. Expectations of the WSTF and other Stakeholders 8 The WSTF and other stakeholders, MWI, cooperating partners and residents of project areas) expect from the WSPs: Project Implementation (Financial issues): Transparent procurement procedures & practices Transparency during the awarding of contracts Proper management & use of funds and accountability Immediate reporting on irregularities a collection efficiency of 95% or higher in project area (during project operation phase) To cover all O&M costs in the project area Responsible use of project savings

9. Expectations of the WSTF and other Stakeholders 9 (Continued) The WSTF and other stakeholders expect from the WSPs: Project Implementation (Technical issues): Technical works of very good quality! That sufficient quantities of water reach the project area Proper maintenance & repair of project infrastructure To provide water of good quality To prevent vandalism of project infrastructure To guarantee that all connections in project areas are legal & metered

10. Expectations of the WSTF and other Stakeholders 10 ( Continued) The WSTF and other stakeholders expect from the WSPs : Project Implementation (Social issues): To give sufficient attention to land issues! ( sign a Memorandum of Understanding) To ensure the quality of the accompanying measures! To enable residents to participate in all phases of the project To be aware of potential tensions & conflicts in the project area To not give in to existing cartels and other informal providers To ensure that tariffs are approved by the Regulator To establish a strong and lasting presence in the low income areas To provide a good service and customer care

11. 11 WSPs implementing WSTF-funded UPC Projects Primary Achievements

12. 12 YEARCALL PROPOSALS RECEIVED WATER AWARDED SANITATION AWARDED COST (M) TOTAL AWARDED BENEFICIARIES 20091 st Call139N/A709151,310 20102 nd Call16827932236242,857 20103 rd Call11330433934261,439 20114 th Call11536546341186,425 20125 th Call116611045471531,048 20136 th Call15465*12*500*77*600,000* Total679228*40*2,168*268*1,973,079* * estimated

13. UPC Secondary Achievements National level Development of national technical standards - access & coverage definition - pro-poor database (MajiData) - pro-poor focus in the sector WSP level Pro-poor focus - more connections - increased revenue - reduced non- revenue water - development of capacities (e.g. financial management, procurement) - improved working relations with local stakeholders (e.g. PHO, Chiefs) - regular exchanges with other WSPs Area level Communities working together - capacity building - improved public health situation - communities asking for higher service levels - reduced time for water fetching - reduced cost for water - sustainability 13

14. UPC Secondary Achievements The WSTF has managed to establish a long-term relationship with its key partners - the Water Service Providers By organising different types of (real) workshops the WSTF provides a forum that brings together water sector professionals at different levels (e.g. feedback workshops) Lessons learnt & best practices can be shared with all WSPs (e.g. up-scaling of pre-paid meters) 14

15. WSTF/UPC: Innovations Hardware: 1.Redesigned kiosk (Customer-Aided design CuAD) 2.Public Sanitation Facility (PSF) 3.Bamboo kiosk 4.Improved prepaid meter 5.Prefabricated kiosk 6.Prefabricated toilet & vault Software: 1.MajiData.. the pro-poor database 2.Coverage document 3.AquaPix 1, 2, 3 4.Reporting on WSS by residents (Mathare) 5.Documentary made by residents 6.Water Source (to be updated) 7.WSP Decentralisation Concept 15

16. Thank You Let us succeed together! 16