1. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 1 © 2013 Cisco and/or its affiliates. All rights reserved. Fran Pena – Virtual Systems Engineer – PH frpena@cisco.com 17/10/2013

2. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2 PARTNER HELP Nationality: Spanish Based in: Amsterdam Education:  Bachelor in Computing Science.  CCNP, CCDP,CNMA Certifications, Working CCNP Security  ITIL Foundations v3 Certification Work Experience prior to Current Role :  Project Manager, Network Support Saica, Saytel (Cisco Partner)  Network Consultant, Capgemini  Network Engineer, HP Network Operation Center Current Cisco Role: Virtual Systems Engineer Security - PH Interest: Sports, Travelling, Giving back

3. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3 Importance of Partners Partner Help Overview Partner Help Structure Contact PH Real Examples Demo Summary

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5. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5 Cisco Partner Help Cisco Partner Help is a 24 x 5 global pre sales support organization that offers proactive support to help reduce the complexity of: Pricing Basic designs Part numbers Ordering BOM creation Product Information

6. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6 Interoperability Product Specifications Case Studies / Presentations Position Products Features / Data Sheet Configuration / Installation

7. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7 7 pre-sales questions Designed for Partners who have pre-sales questions regarding: Collaboration WebEx TelePresence Video Service Exchange Voice and Unified Communications Routers Switches Wireless Security Optical Networking Interfaces and Modules Networking Software (IOS & NX-OS) Network Management and Automation Physical Security and Building Systems Data Center Management and Automation Unified Computing and Servers Blade Switches Application Networking Services Storage Networking Data Center Switches NX-OS Software Collaboration Borderless Networks Data Center and Virtualization

8. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8 Tier 1 Support Low-to-mid level complexity Cisco Products Partner Tools Tier 3 Support High level complexity Research competitive product information Planning, Design, & Implementation Complex BOM creation Tier 2 Support Mid-to-high level complexity Advanced Technology Basic BOM creation

9. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9 6 Locations across the globe San José, Costa Rica San José, Costa Rica Salt Lake City, U.S. Salt Lake City, U.S. Edinburgh, Scotland Edinburgh, Scotland 23 Languages supported 23 Languages supported 9 Salt Lake City Costa Rica Scotland Japan China Manila Manila, Philippines Manila, Philippines Tokyo, Japan Tokyo, Japan Beijing, China Beijing, ChinaArabicGermanPolish Bahasa Indonesia HungarianPortuguese CantoneseItalianRussian CzechJapaneseSpanish DanishKoreanSwedish DutchMandarinThai EnglishMalayTurkish FrenchVietnamese

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14. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14 PARTNER HELP

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16. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16 Importance of Partners Partner Help Overview Partner Help Structure Contact PH Real Examples

17. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17 Thank you.