2. Government of CanadaGouvernement du Canada Governments Without Boundaries Serving Citizens in a Digital World Presentation to e-Governance Task Force June 6, 2001 Michelle d’Auray Chief Information Officer Government of Canada Government of Canada

3. 2 Government of CanadaGouvernement du Canada Government Services in Canada -- an overview  The Government of Canada is a large and complex organization  126 federal departments and agencies responsible for over 1,600 programs and services  All levels provide services that touch the lives of Canadians on a daily basis, for example  Federal -- Income Security, Business Services, Passports  Provincial -- Health, Education, Permits (driver’s licence, hunting & fishing)  Municipal -- Water, Utilities, Libraries, Community Services

4. 3 Government of CanadaGouvernement du Canada “The Government will continue to work toward putting its services on-line by 2004, to better connect with citizens.” Speech from the Throne January 30, 2001 “This goal sends a clear signal that we mean to... harness the potential of the Internet.” Prime Minister Jean Chrétien February 2, 2001 The Government of Canada’s commitment... …to smart government

5. 4 Government of CanadaGouvernement du Canada Quality and Satisfaction ImprovementService In - PersonTelephoneInternet Accessibility Service Canada Enabling Platform Government On-Line Government On-Line supports... …service delivery transformation across all channels

6. 5 Government of CanadaGouvernement du Canada Government On-Line means... …using technology for the benefit of all Canadians  Better service to Canadians -- anywhere, anytime  Giving Canadian businesses a competitive advantage  Supporting public service renewal  Positioning Canada as an innovative, on-line country

7. 6 Government of CanadaGouvernement du Canada Government On-Line responds to...  63% of Canadians (84.5% of youth) recently used the Internet Canada Information Office, January 2001 Statistics Canada, 2000  Canadians spend the most time on-line in the world (5.1 hours per week) PricewaterhouseCoopers, Fall 2000  69% of SMEs and almost 100% of larger enterprises use the Internet CFIB, August 2000 Internet Use in Canada  In the last three months, 44% of Internet users visited a government web site Canada Information Office, January 2001  72% of Canadians support the move to electronic government Ekos, Fall 2000  87% believe greater use of Internet / e-mail will improve access to government information and services Environics, January 2001 Government and Internet …growing Internet use in Canada

8. 7 Government of CanadaGouvernement du Canada We need to make it easier for Canadians...  Canadians must visit more than one level of government to get services on-line  69% say knowing where to start is the biggest challenge in getting government services  67% of Internet users say they should be able to apply for services from different levels of government through one website  78% believe that the Internet will have a positive impact on the coordination of services between levels of government  72% believe the Internet will give Canadians a greater say in decision-making …to access services regardless of jurisdiction

9. 8 Government of CanadaGouvernement du Canada Jurisdictions are at different stages of e-government...  Leadership  Targets  Governance  Common infrastructure & standards  Updated legislative and policy framework  Communications & engagement  Strategic investment ….but are all focused on common priorities Key factors for success:

10. 9 Government of CanadaGouvernement du Canada A corporate approach is essential...  Clear political and senior administrative accountabilities for government-wide targets  Corporate co-ordination of government action plan  Departmental leads assigned to develop government-wide business processes  Departmental GOL leads to deliver on departmental accountabilities  Common framework and metrics and centralized monitoring  Consultation, collaboration and partnerships with key stakeholders  Timely, transparent, proactive communications …to ensure success

11. 10 Government of CanadaGouvernement du Canada A sound governance approach with clear accountabilities...  Committee of Ministers (Treasury Board) acts as the management board  Responsible Minister to appoint External Advisory Committee  Committee of department heads provides oversight function  CIO co-ordinates government plans, provides common framework & metrics and monitors progress  Department heads accountable for delivering through accountability accords (28 core departments)  GOL leads to ensure horizontal approaches within departments …will ensure that GOL objectives are met

12. 11 Government of CanadaGouvernement du Canada Governments across Canada... …are moving toward e-government

13. 12 Government of CanadaGouvernement du Canada How do we coordinate across jurisdictions?  Through forums like the Public Sector Chief Information Officer Council and the Public Sector Service Delivery Council, seize opportunities to work together across levels of government in Canada to:  test innovative service delivery options  build common solutions to key policy issues (security, privacy)  share experiences and best practices  develop common measurement tool for service delivery  Establish joint websites to feature best practices and lessons learned  Participate in cross-jurisdictional / multi-sectoral events to foster collaboration

14. 13 Government of CanadaGouvernement du Canada Common strategies across jurisdictions - information sharing  Connectedness  Electronic commerce  Critical mass of services on-line  Common business processes  Common IM/IT Infrastructure  Human resources  Public/private sector partnerships

15. 14 Government of CanadaGouvernement du Canada Interjurisdictional GOL initiatives / pilots under way Health Information Network  Partnership between three levels of government, community associations, health organizations Canada-Ontario Business Registration Authentication  Pilot to test public key infrastructure Canada Customs and Revenue Agency  Joint individual tax returns (with 9 provinces, 3 territories)  Corporate income tax (2 provinces)  Business registration (4 provinces)

16. 15 Government of CanadaGouvernement du Canada Emerging GOL opportunities across Canadian jurisdictions  Common business processes (i.e. lost wallet, change of address, business registration, business start-up)  Information Management framework  Authentification framework (including technical interoperability)  Critical information and infrastructure protection  Common measurement tool for service standards and benchmarking on-line progress  Common tool kits (i.e. privacy impact assessment, best practices for ESD on shared web site)  On-line procurement (opportunities for shared service)

17. 16 Government of CanadaGouvernement du Canada Emerging GOL opportunities internationally  Exchange of information and best practices  Interjurisdictional interoperability  Trilateral (Canada-US-Mexico)  PKI forum  Private sector (i.e. ITAC-ITAA)  North America as geographic basis for cross-border service initiatives

18. Government of CanadaGouvernement du Canada Governments Without Boundaries Serving Citizens in a Digital World Presentation to e-Governance Task Force June 6, 2001 Michelle d’Auray Chief Information Officer Government of Canada Government of Canada