1. 1 Confidential Infocomm Statistics Joint UNCTAD-ITU-UNESCAP Regional Workshop on Information Society Measurements in Asia-Pacific 26 July 2006

2. © 2006. IDA Singapore. All Rights Reserved. Confidential 2 Agenda Singapore Statistical System Infocomm Surveys Annual Survey on Infocomm Usage in Households and by Individuals – Introduction, Objective and Methodology 2005 Annual Survey Findings Dissemination and Key Lessons Learnt

3. © 2006. IDA Singapore. All Rights Reserved. 3 Confidential 1 /1 / Singapore Statistical System

4. © 2006. IDA Singapore. All Rights Reserved. Confidential 4 Singapore Statistical System Decentralised statistical system since 1973 The system is a three-tiered structure comprising: The Singapore Department of Statistics (DOS) - the national statistical authority and coordinator Formal/Gazetted Research and Statistics Units (RSUs) - empowered to collect statistics under the Statistics Act Informal RSUs - collect statistics as by-products of administrative systems or under various laws enacted for administrative operations

5. © 2006. IDA Singapore. All Rights Reserved. Confidential 5 Singapore Statistical System – Responsibilities Department of Statistics collects statistics on: GDP; BOP; Economics; Business; Indexes; and Household and Population Formal RSUs collect statistics on: Construction; Manufacturing; Environmental; Money & Banking; Education; Health; Labour; and Information & Communications Technology (“Infocomm”) Informal RSUs collect statistics on: Employment & Wages; External Trade; Visitor Arrivals & Hotels; Real Estate & Property Price; Civil Service; Air Transport & Cargo; Community & Social Services; Public Housing; Productivity; Vessel & Cargo; Sports Participation & Sports-related Activities; Industrial Properties; Public Finance; Births & Deaths; Immigration; Public Order; and Traffic Accidents

6. © 2006. IDA Singapore. All Rights Reserved. Confidential 6 IDA is the public sector agency responsible for planning, policy formulation, regulation and industry development of the infocomm industry in Singapore. IDA’s Planning Division is gazetted as a RSU under the Statistics Act One of Division’s roles is to collect, collate, analyse and disseminate statistics pertaining to Singapore’s infocomm landscape Infocomm Development Authority of Singapore (IDA)

7. © 2006. IDA Singapore. All Rights Reserved. 7 Confidential 2 /2 / Infocomm Surveys

8. © 2006. IDA Singapore. All Rights Reserved. Confidential 8 Three annual surveys: Annual Survey on Infocomm Usage in Households and by Individuals Annual Survey on the Infocomm Industry Annual Survey on Infocomm Manpower and Usage in Companies Four quarterly surveys: Business Expectations Survey One monthly administrative form: “Provision of Information” where telecommunication statistics are provided by telecommunication operators under their licence terms and conditions Surveys conducted by IDA

9. © 2006. IDA Singapore. All Rights Reserved. Confidential 9 Overview of IDA’s Surveys Survey NameTarget Respondents CoverageSample SizeStatistics Act 1Annual Survey on Infocomm Usage in Households and by Individuals ConsumersAll Households and Individuals 2,000 Households and Individuals × 2Annual Survey on Infocomm Industry CompaniesInfocomm Companies 2,000 Companies √ 3Annual Survey on Infocomm Manpower and Usage in Companies CompaniesAll Companies6,000 Companies √ 4Quarterly Business Expectations Survey (BES) CompaniesInfocomm Companies 400 Companies √

10. © 2006. IDA Singapore. All Rights Reserved. Confidential 10 3 /3 / Annual Survey on Infocomm Usage in Households and by Individuals – Introduction, Objective and Methodology

11. © 2006. IDA Singapore. All Rights Reserved. Confidential 11 The Annual Survey on Infocomm Usage in Households and by Individuals is conducted annually by IDA The 2005 Survey is the tenth edition of such surveys conducted since the 1990’s Objective of the Survey: “ To gauge the adoption and extent of usage of infocomm appliances/services in households; and among the resident population ” Introduction

12. © 2006. IDA Singapore. All Rights Reserved. Confidential 12 Sample size= 2,000 households and 2,000 individuals Sampling frame= Household Sampling Frame; one individual is randomly selected from each household Data collection = Face to face interviews Timing of fieldwork= October to December of each year [For 2005, Nov 05 – Jan 06] Methodology

13. © 2006. IDA Singapore. All Rights Reserved. Confidential 13 Two types of survey questionnaires used: 1st one directed at household 2nd one directed at individual Survey questionnaires cover two main types of indicators: Key indicators of infocomm adoption and usage Certain indicators collected in previous years’ surveys are also retained to facilitate temporal comparison Key indicators found in OECD’s model questionnaire To facilitate international benchmarking Questionnaire is pilot-tested before actual survey fieldwork commences Questionnaires Used

14. © 2006. IDA Singapore. All Rights Reserved. Confidential 14 Survey Processes Survey Preparation Questionnaire Design Collect Data Analyse Data Prepare Report Preparation of research brief and selection of market research organisation (MRO) to conduct fieldwork Preparation of draft questionnaire for MRO to pilot-test and amend Conduct of fieldwork by MRO Audit of fieldwork by IDA Review of data from MRO; Analysis by IDA Preparation and dissemination of Final Report by IDA

15. © 2006. IDA Singapore. All Rights Reserved. Confidential 15 Households are selected from DOS’ Household Sampling Frame which is representative of the households in Singapore Individuals are randomly picked from each selected household Responses are then weighted according to the estimated distribution of the Household Sampling Frame Data Analysis

16. © 2006. IDA Singapore. All Rights Reserved. Confidential 16 4 /4 / Findings of 2005 Annual Survey on Infocomm Usage in Households and by Individuals

17. © 2006. IDA Singapore. All Rights Reserved. Confidential 17 Households – Access to a Home Computer Proportion of Households with Access to a Home Computer Single Main Reason for Not Having Access to a Computer at Home Single main reason for not having access to a computer at home 20042005 No necessity42%35% Lack of skills19%32% PC costs are too high16%15% Age is a barrier9%12% Children too young3%6% Have access elsewhere9%0% Others2%0% Total100% Base: Total households without access to a computer at home Base: Total households

18. © 2006. IDA Singapore. All Rights Reserved. Confidential 18 Households – Number of Home Computers and Type of Households Number of Home ComputersType of Households Base: Total households without access to a computer at home Base: Total households

19. © 2006. IDA Singapore. All Rights Reserved. Confidential 19 Individuals - Computer and Internet Users Proportion of Computer UsersProportion of Internet Users Base: Total resident population aged 15 years and above

20. © 2006. IDA Singapore. All Rights Reserved. Confidential 20 Individuals – Usage of Infocomm Appliances/Services Base: Total Internet users aged 15 years and above Base: Total Internet users aged 15 years and above. Types of Internet Applications/Services Ever Used Used in the last 12 months Communicating online96% Getting information89%86% For leisure activities63%61% Dealing with government organisations/public authorities59%57% Transacting online43% Other online activities35%32% For remote access29%28%

21. © 2006. IDA Singapore. All Rights Reserved. Confidential 21 Individuals – Online Shopping Proportion of Online ShoppersProducts/Services Bought Online Base: Total Internet users aged 15 years and above who had ever purchased online Base: Total Internet users aged 15 years and above Ever bought Bought in the last 12 months Travel products (air tickets, accommodation, vehicle hire) 30%28% Clothing, footwear, sporting goods or accessories 27%26% Tickets or booking for entertainment events (sports, theatre, concerts) 20%19% Computer equipment or parts (including peripheral equipment) 14%12% Entertainment (music, video)13%12% Financial products (including shares and insurance) 10%8% Food, groceries, alcohol or tobacco8%6% Information technology and telecommunications services 7%6% Photographic, telecommunications or optical equipment 3%

22. © 2006. IDA Singapore. All Rights Reserved. Confidential 22 Individuals – Home Internet Security Base: Total Internet users aged 15 years and above. Experience with Virus AttackUsage of Internet Security Software Base: Total home Internet users aged 15 years and above

23. © 2006. IDA Singapore. All Rights Reserved. Confidential 23 4 /4 / Annual Survey on Infocomm Usage in Households and Individuals – Dissemination of Survey Findings and Key Lessons Learnt

24. © 2006. IDA Singapore. All Rights Reserved. Confidential 24 Main users of the findings of the Survey are: IDA for benchmarking of status/progress and inputs for policy review, formulation and planning Other government agencies for national planning Educational institutions for various studies International agencies and bodies for benchmarking purposes General public Dissemination

25. © 2006. IDA Singapore. All Rights Reserved. Confidential 25 Pilot testing is important as the infocomm terms may not be commonly understood Questionnaire needs to be kept to a manageable length to minimise respondent fatigue Letters for interviewers outlining the purpose of Survey are important: Introduction of Survey to households Facilitate scheduling of interviews Difficulties in reaching private households due to tighter security at their residential premises Lessons Learnt (I)

26. © 2006. IDA Singapore. All Rights Reserved. Confidential 26 Selection of good MRO important; need to audit fieldwork carefully to ensure rigour in process Intensive interviewers training need to be conducted together with the MRO Consider giving premiums to help increase response rate Lessons Learnt (II)

27. © 2006. IDA Singapore. All Rights Reserved. Confidential 27 Thank you www.ida.gov.sg