1. Professionalism Not Process Dr Neil Thompson

2. Phase One  Social work as a set of problem-solving, empowering activities

3. Phase One  Social work as a set of problem-solving, empowering activities  Emphasis on creative problem solving and helping people find solutions to their problems and challenges

4. Phase One  Social work as a set of problem-solving, empowering activities  Emphasis on creative problem solving and helping people find solutions to their problems and challenges  Community focus

5. Phase One  Social work as a set of problem-solving, empowering activities  Emphasis on creative problem solving and helping people find solutions to their problems and challenges  Community focus  Services as a last resort

6. Phase One  Social work as a set of problem-solving, empowering activities  Emphasis on creative problem solving and helping people find solutions to their problems and challenges  Community focus  Services as a last resort  Social workers trusted to make professional decisions

7. Phase Two  Making public services more like businesses

8. Phase Two  Making public services more like businesses  Emphasis on service delivery – business mentality of acquisition of ‘goods’

9. Phase Two  Making public services more like businesses  Emphasis on service delivery – business mentality of acquisition of ‘goods’  Consumerist ethos

10. Phase Two  Making public services more like businesses  Emphasis on service delivery – business mentality of acquisition of ‘goods’  Consumerist ethos  Shift from professional analysis and creative practice to bureaucratic rationing of scarce resources (from heuristic to algorithmic)

11. Phase Two: The Impact  Top-down approach that discourages professionalism, deskills social workers and lowers morale

12. Phase Two: The Impact  Top-down approach that discourages professionalism, deskills social workers and lowers morale  Cart before the horse approach – focusing on services (input) rather than on solutions (outcomes)

13. Phase Two: The Impact  Top-down approach that discourages professionalism, deskills social workers and lowers morale  Cart before the horse approach – focusing on services (input) rather than on solutions (outcomes)  Reduced role for creativity, problem- solving skills, empowerment and community engagement

14. Phase Three

15. Phase One Three  Social work as a set of problem-solving, empowering activities  Emphasis on creative problem solving and helping people find solutions to their problems and challenges  Community focus  Services as a last resort  Social workers trusted to make professional decisions

16. Neil Thompson …  Latest book: People Management  E-zine: THE humansolutions BULLETIN www.humansolutions.org.uk/bulletin www.humansolutions.org.uk/bulletin  Subscription-based online learning community tutored by Neil: www.apdp.org.uk  E-learning courses featuring Neil: www.avenuelearningcentre.co.uk www.avenuelearningcentre.co.uk  Neil’s website and blog: www.neilthompson.info