1. Representing Clients in Mediation

2. Why do Some Mediations Fail? www.conflictmgmtassoc.com

3.  Unreasonable Client Expectations  Behavior of Lawyers  Maldiagnosis by Mediator  Wrong Process They Fail Because: www.conflictmgmtassoc.com

4. Maximizing Settlement Possibilities www.conflictmgmtassoc.com

5. Pre-Mediation Meeting www.conflictmgmtassoc.com

6.  Process/Ground Rules  Mediator Style  Who will attend?  Pre-Mediation Submissions What to Accomplish www.conflictmgmtassoc.com

7.  Logistics  Procedural Status  Client Needs Pre-Mediation - continued www.conflictmgmtassoc.com

8. Process www.conflictmgmtassoc.com

9. Mediator Style www.conflictmgmtassoc.com

10.  Decision-makers  Insurance Carriers  Spouses  Key Players  Constituents Stakeholders www.conflictmgmtassoc.com

11. Miscellaneous www.conflictmgmtassoc.com  Submissions  Logistics  Procedural Status  Client Needs

12. Establishing Comfort www.conflictmgmtassoc.com 1. Demographic Facts 2. How can Lawyers Help? 3. Attorney-Attorney Issues 4. Attorney-Client Issues 5. Building Boxes

13. Preparing Clients www.conflictmgmtassoc.com  What’s a caucus?  Bring a Book  What to Expect  Understanding Priorities

14.  Issues vs.  Positions vs.  Interests Mediator Lingo www.conflictmgmtassoc.com

15.  Quasi-asst. Mediator  Cost-Benefit Analysis  Creativity DO’s for LAWYERS www.conflictmgmtassoc.com

16. DON’Ts for LAWYERS www.conflictmgmtassoc.com  Don’t take the Bait  No Second Balcony  Don’t be Rigid

17.  Ex Parte conversations are okay!  Double-team the Mediator What if the Mediator is the Problem? www.conflictmgmtassoc.com

18.  Your turn:  Great Tours, Inc. v. Nelson Bus Co. Simulation www.conflictmgmtassoc.com

19. Any Questions? Representing Clients in Mediation www.conflictmgmtassoc.com

20. THANK YOU! Conflict Management Associates, LLC www.conflictmgmtassoc.com