3. The Importance of Emergency Medical Service Communication n communicate patient information n provide contact with medical control n control and coordinate scene activity

4. The Role of Emergency Medical Communications n links caller with dispatch n links dispatch with proper EMS personnel n links field EMS personnel with med. control n links with receiving hospital staff

5. Functions of the Emergency Medical Dispatcher n takes in-coming calls n alerts and directs appropriate response n keeps track of ongoing communications n gives pre-arrival instructions

6. The Role of the EMD in an Emergency n an important part of the emergency medical team n the first contact a caller has n initiates emergency system n chose and administer correct pre-arrival instructions

7. Pre-arrival Instructions n provides immediate assistance while help is on the way n provides updated information to responding personnel n may be life saving in critical incidents n provides emotional support for the caller and victim

8. Computer Aided Dispatch n allows for faster response times n boosts system productivity n allows for more information to be received in the field

9. Features of CAD n allows for multi-level response n recommendations for appropriate response unit n gives cross streets from address information n able to look prior history

10. Time of Response n goal is to have a ten minute scene time n Tx more likely to be successful within the “golden hour” n EMD receives call and dispatches unit n unit arrives on scene, treats, and transports

11. Why 9-1-1? n Meets public requirements –brief, easily remembered –dialed quickly n unique number –never been used as an area code, office code, or service code

12. Types of 9-1-1 Systems- Standard n capable of connecting caller to dispatch n the opportunity for calling back is limited or not available n possible gives calling phone #

13. Types of 9-1-1 Systems- Enhanced n gives address and phone # of calling party n gives history of prior calls n able to call phone # back

14. 9-1-1 History Picture used by permission from 911 Dispatch Monthly to visit their web site click here www.911dispatch.com

15. 9-1-1 History n proposed Jan. 12, 1968 by AT&T n implemented Feb. 16, 1968 with first call in the U.S. n universal emergency # in the U.S. n connects callers with a dispatch center Picture used by permission from 911 Dispatch Monthly to visit their web site click here www.911dispatch.com

16. 9-1-1 History Continued n by 1976, 911 covered ~17% of the population n by 1979, 911 covered ~26% of the population n by 1987, 50% of the population was covered n today, 911 covers ~95% of the population

17. Click here to learn more

18. Click here to visit the MN Dept. of Administration

19. U.S. daily 9-1-1 calls n 1985--530 n 1986--1780 n 1987--3294 n 1988--6528 n 1989--11812 n 1990--16205 n 1991--21939 See www.wow-com.com

20. n 1992--34634 n 1993--42442 n 1994--49070 n 1995--54959 n 1996--59180 n 1997--83609 n 1998--98097 U.S. daily 9-1-1 calls See www.wow-com.com

21. 9-1-1 vs. 3-1-1 n implemented for non-emergency calls n reduces 9-1-1 calls n reduces response time n reduces 9-1-1 busy signals

22. Visit 911 Dispatch Monthly

23. Visit www.911dispatch.com

25. Links http://www.emsmagazine.com http://www.emsmagazine.com http://www.emsmagazine.com n http://www.911dispatch.com http://www.911dispatch.com n http://www.nena9-1-1.org http://www.nena9-1-1.org n http://www.wow-com.com http://www.wow-com.com

26. THE END

27. The Out-takes n Stop calling me... n I talked to you 10 times already today! n Ha Ha Ha Ha Ha Ha

28. More Out-takes n I’m hungry n But we can’t leave n If only people would use 3-1-1 for non- emergencies!

29. THE END n (for real)