1. Compensation Survey: Understanding the Labor Market in your City June 16 2011

2. 2 Background – Salary Surveys Purpose » Determine how others pay for similar positions » Compare self to market » Make pay adjustments to individuals » Make pay adjustments to a job position » Make pay adjustments across the organization

3. 3 Background – Salary Surveys Survey provides data on » Base Salary/Hourly Rate » Annual Bonus » Total Compensation (Base + Bonus) » Employee Programs » Group Benefits Programs » Savings/Pension Programs

4. 4 Background – Salary Surveys Survey Jobs  Building Superintendent  Marketing Manager  Cleaner  Property Accountant  Doorman/Concierge  Property Administrator  Leasing Agents  Property Assistant Manager  Legal Admin./Paralegal  Property Manager  Maintenance Manager  Regional Manager  Maintenance Technician  Security Guard

5. 5 Background – Salary Surveys Survey Participants Large and small organizations  Properties included from across Canada  Large and small buildings 2009 Sample of Participants: 1.Boardwalk REIT 7. Realstar Management 2. CAP REIT 8. Sophie Investments Inc. 3. Greenwin Property Mgmt 9. Sterling Karamar Property Mgmt 4. Lawrence Construction10. The Summerhill Associates 5. Oxford Properties11. Timbercreek Asset Management 6. Park Property Management Inc.

6. 6 Maintenance Technician – Base Salary Sample sizeP25 P50 (median) P75Average Toronto & Area121$27,810 $33,500 $41,033$33,515 Montreal66$29,224 $31,161 $38,164$31,837 Calgary80$38,338 $40,000 $45,895$41,060

7. 7 Building Superintendent – Base Salary Sample sizeP25 P50 (median) P75Average Toronto & Area442$16,025 $20,000 $30,000$22,002 Montreal84$18,720 $24,119 $30,189$24,849 Calgary87$32,750 $34,965 $37,493$33,794

8. 8 Building Superintendent – Base Salary + Bonus Sample sizeP25 P50 (median) P75Average Toronto & Area442$22,482 $29,718 $40,035$30,376 Montreal84$25,445 $31,200 $36,427$31,088 Calgary87$33,300 $36,225 $40,005$36,004

9. 9 Building Superintendent Salaried or Rent Only? SalariedRent OnlyTotalSalariedRent Only Toronto & Area4422346595%5% Montreal840 100%0% Calgary8728998%2% Single Incumbent or Joint? SingleJointTotalSingleJoint Toronto & Area20614935558%42% Montreal36235961%39% Calgary6142030%70%

10. 10 Building Superintendent Base Salary for Single and Jointly held positions $ (Average) SingleJoint Toronto & Area$22,033$24,669 Montreal$21,415$30,315 Calgary$19,180$32,086

11. 11 Building Superintendent Apartment Subsidy? YesNoTotalYesNo Toronto & Area4031141497%3% Montreal59187777%23% Calgary2012195%5% Value of Monthly Rent Subsidy $ AverageMinimumMaximum Toronto & Area$876$50$1,981 Montreal$699$250$1,500 Calgary$1,069$475$1,650

12. 12 Staffing Activities Staffing Activity: April 2008 - March 2009 StaffingOntarioNational Increase17%20% Decrease25%7% No significant change58%73% Reasons for termination ReasonsOntarioNational Voluntary57%61% Involuntary43%39%

13. 13 Staffing Activities Employee Turnover ReasonsOntarioNational Voluntary12%18% Involuntary9%12% Total Turnover21%30%

14. 14 Staffing Activities Vacation schedule: Years of service (most common) Vacation Week Sr. ManagementProperty Employees Non-Property Employees 20 year 30-1 year5 years1 year or 3 years 44-5 years10 years 520 years

15. 15 Benefits % of company contributing to an Employee Savings Plan on behalf of employees (e.g. company pension plan, Group RRSP, DPSP) Sr. ManagementProperty Employees Non-Property Employees OntarioNationalOntarioNationalOntarioNational Yes31%60%31%63%31%63%

16. 16 Benefits % of company providing employee group benefits Sr. Management Property Employees Non-Property Employees OntarioNationalOntarioNationalOntarioNational Yes69%94%11%94%77%94%

17. 17 Benefits Cost of group benefits per employee per month OntarioNational Under $1000% $100 - $20022%44% $200+78%56% Percentage of group benefits cost employer paid OntarioNational 0-50%22%33% 50-99%22%11% 100%56%

18. 18 2011 CFAA Compensation Survey » Similar format to 2009 » National across Canada » 14 property positions included » Full statistics included New information for 2011 » Median, 1 st & 3 rd quartile » Average rent » Average square feet » Pay as related to average monthly rent $

19. 19 2011 CFAA Compensation Survey » Projecting participation of 75+ landlords » Geared towards both large and small landlords » Survey reported by city Price per city: Greater Toronto Area: $250 or $350 Calgary, Edmonton, Halifax, Montreal etc.: $250 Hamilton, London, St. John, Saskatoon etc.:$175 National Report (all cities):$1,500 Cost x3 for non-participants

20. 20 2011 CFAA Compensation Survey Interested in participating? Contact: » Steven Osiel Email: sosiel@palbenefits.com Telephone: 416-969-8588 » John Dickie Email: president@cfaa-fcapi.org Telephone: 613-235-0101 Your completed survey data is due by the end of June