1. IT review to July 2011 and programme of work David Wells – Head of IT - August 2011

2. Review after Infrastructure refresh After the Infrastructure refresh 2008-2011 Detailed analysis and discussions of before and after costs resulting in: - Reduction of a little under £2k/month - Refund of ~ £25k Number of calls to service desk down 50% against an increase in staff ~33% and greater functionality Calls average about 1.1/user/month industry average is 1.5

3. Activities so far this financial year ICO led ICE project – Making good progress Regional office moves –Let down by C&W / BT – delays at all 3 offices –Considerable effort, coordination, multiple visits –Difficult supplier to manage – but no alternative Support for homeworker expansion Making the register available on DVD XP SP3 upgrade Add FOI knowledge base on to website Contract changes for new services ~38 in the 4 years of the contract

4. IT Programme of work – to July 2013 Major projects –Replacement of DUIS and Finance To keep systems in support –Windows 7 and Office 2010 upgrade –Plus a raft of updates on minor products Bring new business benefits –Knowledge management -IDOL pilot –VoIP (softphones for homeworkers/ integration of regional offices –Secure email –Move ICON to use sharepoint 2010

5. IT Programme of work (cont Others –Potential to move Video conferencing to use the GSi WAN –Improvements to phone help lines. Gather stats on call flows. –Building on the CRM product for ‘single view of data controller’ –Improved staging/training environments. Ongoing work to replicate live

6. IT Programme of work (cont Future (2011/12 work) –Review Business Continuity / Disaster Recovery environments –Review WAN links, GSi and GSi services –Essential upgrades –VMWare upgrade and improved functionality, Servers to 2008 –Improve resilience for Remote worker

7. Windows 7 and Office 2010 Substantial piece of work –Need to complete work and for systems to be stable at end of Capita (extended) contract. Target go live Feb/Mar 2012 – pilot users ahead of that. –New delivery mechanism for Virtual desktops – True ‘Gold image’ with additional software added as ‘tick boxes’ –Changes required to CMEH, Printall, Kofax scanning

8. Windows 7 and Office 2010 (cont –Will impact all users –Some training will be required ( although many people use Windows 7, office 2007/10 at home) –ICE will be designed to take advantage of new functionality –Many potential benefits/opportunities including improved sharing/collaborative working

9. Sundry work –Reviewing software portfolio – do we have the right products at the right price and do people use what is provided? –Review Blackberry/Laptop/3G dongle allocation.