1. Marseille 21 May 2008 Paul Dorsemagen ECABO centre of expertise on vocational education, training and labour market The Netherlands

2. Cashier Variations Not a profession on its own, exept in very large companies or in retail/stores (Key) task for bookkeepers or Administrators in Accounting department Level/qualification profiles Retail/stores: (young) people with general secondary education or VET (Retail trade) level 3 or 4* Accounting department: VET Accounting level 4* or higher * EQF level

3. Secretary Variations Secretary (department) Medical or legal secretary Executive secretary Management-assistant Level/qualification profiles Secretaries level 4 VET Secretary (also Medical and Legal) Executive secretary and Management assistant  Public education level 4 VET and level 5 (new)  Private education level 4 and 5 (reccommended in market)  Large part of occupants have other education background

4. Payroll Clerk Variations In-company Accountancy- or auditors office Level/qualification profiles Public education level 4 VET Payroll administrator (new) Private education level 4 Certificate Wage Administration (recommended in market)  High labourmarket demand and rising salaries. Image of profession is dull among youth. Most occupants are former administrators or Personnel department assistants.

5. Post sorting/Distribution clerk and Receptionist Variations Lots of parttimers Tasks combined in smaller companies Outsourcing and combination with security(guard) Level/qualification profiles Level 3 VET Administrative assistant  Telephonist/Receptionist  Secretarial Assistant  Administrative Assistant  Low labourmarket demand for Administrative assistants (esp. youth)  Very large variation in education background  Receptionists 25 years and older (women returners)