1. CSU Engineers Professional Work “Across the Pond” Dr. Doug Aldrich Dr. Doug Aldrich CFM, IFMA Fellow CFM, IFMA Fellow

2. No Question….. Technology people will work globally Technology people will work globally Projects will be different, challenging, risky, and elusive opportunities Projects will be different, challenging, risky, and elusive opportunities People will test your skills and abilities to learn, contribute and succeed People will test your skills and abilities to learn, contribute and succeed

3. Two Dimensions Projects: mutual goals, well-done tasks and bona-fide results, through your professional and adept skills Projects: mutual goals, well-done tasks and bona-fide results, through your professional and adept skills People: culture, customs and biases, with your relationship to and respect for them People: culture, customs and biases, with your relationship to and respect for them

4. The Challenge

5. Preparation P^5 Prior Planning Prevents Poor Performance

6. Travel Tips (website) Getting ready and set to go Getting ready and set to go Working and interacting Working and interacting Taking care of yourself Taking care of yourself Enjoying the time Enjoying the time

7. Language English for business/technology English for business/technology Local words (100) + calculator Local words (100) + calculator Pace, jargon and slang Pace, jargon and slang Legal papers and negotiations Legal papers and negotiations

8. Principles Read history, culture and customs Read history, culture and customs Know and rely kindly on your host Know and rely kindly on your host Understand and practice do’s-dont’s Understand and practice do’s-dont’s Use ears and mouth in that proportion Use ears and mouth in that proportion

9. American Response

10. Getting Along - 1 Impressions Impressions –Dress, men and women –Business cards and titles –Foods and drinks –Courtesies and gifts –Body language

11. Getting Along - 2 Business Practices Business Practices –Language courtesies –Introductions and small talk –Questions first, then answers –Metric measures

12. Communications Writing Writing –Better for understanding –Documentation –Emails Speaking (slow and loud?) Speaking (slow and loud?) Telephone (hours) Telephone (hours)

13. Meetings - 1 Confirm goals Confirm goals –Technology, costs and timing –Roles and responsibilities Planning Planning –Options and benefits –Decisions

14. Meetings - 2 Actions and expectations Actions and expectations –Technical and piloting –Regulations and acceptance Approvals (who and when?) Approvals (who and when?) Plant tours (housekeeping) Plant tours (housekeeping)

15. Meetings - 3 Tools Tools –Agendas and minutes –Charts and diagrams Techniques Techniques –Discussions –Conflict resolution –Decisions

16. Major Projects

17. Project #1: Belgium Preceded by strategic planning and lab consolidations Preceded by strategic planning and lab consolidations Followed by A/E selection, concepts, and design/engineering with costs Followed by A/E selection, concepts, and design/engineering with costs Supervised construction, safety, Supervised construction, safety, start-up and move-in. start-up and move-in.

18. Linking........challenges Languages (bi- or tri-lingual) Languages (bi- or tri-lingual) Communicating value Communicating value Common beliefs Common beliefs Complex plans/budgets Complex plans/budgets Boredroom Boredroom

19. Challenges: Belgium Significant changes (offices and locations, HVAC and sharing labs) Significant changes (offices and locations, HVAC and sharing labs) Influences of “two countries” Influences of “two countries” Quality of services, materials and construction work Quality of services, materials and construction work

20. Resolutions: Belgium Piloting of offices people could use Piloting of offices people could use Value of sharing equipment and spaces seen by management Value of sharing equipment and spaces seen by management AC in labs, tempering in offices; non- operable windows but smoking room AC in labs, tempering in offices; non- operable windows but smoking room

21. Warning! “Even if you’re on the right track, you can still get run over by the train.” over by the train.”

22. Results: Belgium High degree of satisfaction by all users in post-occupancy audits High degree of satisfaction by all users in post-occupancy audits Excellent customer perceptions as development and training facility Excellent customer perceptions as development and training facility Significantly improved productivity Significantly improved productivity

23. Project #2: China Preceded by assessment, needs analysis and site plan Preceded by assessment, needs analysis and site plan Managed selections, documents, estimating and approvals Managed selections, documents, estimating and approvals Oversaw bidding, construction, safety, start-up and move-in Oversaw bidding, construction, safety, start-up and move-in

24. Coda “The true way of thinking about and dealing with the future is to plant trees.....under whose shade you do not expect to sit.”

25. Challenges: China Relationships and hurdles Relationships and hurdles Supply of goods and services Supply of goods and services American business methods American business methods Construction quality and safety Construction quality and safety

26. Resolutions: China Appreciation for but insistence on rules and expectations Appreciation for but insistence on rules and expectations Vendor and contractor selection and careful documentation Vendor and contractor selection and careful documentation Correction of unsatisfactory and/or unsafe work and practices Correction of unsatisfactory and/or unsafe work and practices

27. Coda “The true way of thinking about and dealing with the future is to plant trees.....under whose shade you do not expect to sit.”

28. Results: China Admired for DC’s first lab in PRC Admired for DC’s first lab in PRC Respect for knowledge and ethics Respect for knowledge and ethics Appreciation for USA approaches Appreciation for USA approaches First-time quality approval First-time quality approval

29. Relationships Slow or medium, not fast Slow or medium, not fast Opportunities unfold Opportunities unfold Work and social times Work and social times Differences can be good Differences can be good

30. Lessons Consensus takes time and work Consensus takes time and work History and cultural do influence History and cultural do influence Results and the journey count Results and the journey count Respect is earned Respect is earned

31. It’s a Technical World It’s a Technical World