2. LOS ANGELES COUNTY PROCESS IMPROVEMENT PILOT PROJECT Social Model Recovery Systems Community Recovery Services

3. Evaluate Current Issues Potential participants are referred by the CASC but never make it for an intake. Potential participants are referred by the CASC but never make it for an intake. Participants drop out of treatment. Participants drop out of treatment. Participants show little to no motivation for treatment. Participants show little to no motivation for treatment.

4. Improve Intake “No Shows” Give bus tokens to CASCs for participants Give bus tokens to CASCs for participants Give business cards to all CASCs for participants Give business cards to all CASCs for participants Invite CASCs to our Agency Invite CASCs to our Agency

5. Present Business Cards to CASC Assessors Reduce “no shows” from 37% to 30% each month Reduce “no shows” from 37% to 30% each month By giving participants business cards, our hope is to create a personal connection between the participant and the admission person at our program. By giving participants business cards, our hope is to create a personal connection between the participant and the admission person at our program. Monitor how many participants came with business cards during intake. Monitor how many participants came with business cards during intake. Most participants came with business cards and enrollment is currently full. Most participants came with business cards and enrollment is currently full.

6. Success/No Success Our goal was to reduce “no shows” to 30%; we reduced to 14%. Our goal was to reduce “no shows” to 30%; we reduced to 14%. Better relationship with our CASCs. Better relationship with our CASCs. Group attendance for first group after admission went from 69% to 100%. Group attendance for first group after admission went from 69% to 100%. Stay on top of your strategies or people forget. Stay on top of your strategies or people forget.

7. Increase Participant Continuation Provide participants with incentives Provide participants with incentives Obtain donations to provide incentives Obtain donations to provide incentives Raise money to provide incentives Raise money to provide incentives

8. Salad Express Staff sold salad bar style lunches to members of our community. Staff sold salad bar style lunches to members of our community. Profit was over $100 and allowed us to motivate our participants to attend group. Profit was over $100 and allowed us to motivate our participants to attend group.

9. Community Recovery Services Presents: Salad Express Date: May 25, 2006 Time: 11a.m. to 1:00 p.m. Location: 248 E. Rowland Street A suggested donation of $4.50 would be greatly appreciated This is a fund raising event to help support our participants and provide them with further opportunity to enhance healthy social skills. We have implemented this project to help increase admissions and the continuation of treatment. Our goals are to achieve a more positive treatment outcomes, increase interaction with peers, and challenge everyone to rise above any perceived limitation. Each month we will present the winner with a gift card for achieving all treatment goals for the month. Staff will be preparing the food. Salad Toppings include: Sliced Beets CornOnions TomatoesCucumbersOlives CheeseBroccoliChicken Breast Crab MeatHamTurkey CarrotsCauliflowerBlack Beans Boiled EggsChivesBell Pepper SPONSORED BY STAFF OF COMMUNITY RECOVERY SERVICES.

10. Give us 100% $25 Gift Card $25 Gift Card –Starbucks –Target –Gas –Movie tickets

11. Success/No Success Increase continuation from 65% to 75% Increase continuation from 65% to 75% Continuation increased to 85% Continuation increased to 85% We had four winners! We had four winners! Camaraderie increased Camaraderie increased

12. Reduce Waiting Time Same day admission Same day admission

13. Success/No Success Reduce waiting from 2 days to same day admission. Reduce waiting from 2 days to same day admission. We are FULL! We are FULL!

14. Staff Response “I have more work to do!” “I have more work to do!” “Do we get any more money?” “Do we get any more money?” “Great. More meetings to attend.” “Great. More meetings to attend.”

15. Staff Motivation Consistency of Group Consistency of Group Remain Full Remain Full Motivated Participants Motivated Participants Participants who believe in our dedication Participants who believe in our dedication Staff Rewards Staff Rewards