1. PRESENTER: Sarita Maybin, Speaker, Author, Communication Expert Presentation for ARC March 24, 2015 – San Diego

2.  LOL  TMI  TYVM  IMHO  GMTA  TTYL  IDK

4. “People don’t care how much you know until they know how much you care.” John Maxwell, Author & Leadership Expert

6. YOU NEED TO STOP TYPING IN ALL CAPS CUZ IT MAKES U LOOK STUPID AND U R NOT GONNA GET A REPLY!!!

7.  CAPS/Bold = Aggressive  Formal vs. Informal  Fonts & Frills  You vs. I/We  Avoid blaming words RESOURCES: >50 Phrases: SaritaMaybin.com/ResourcesSaritaMaybin.com/Resources >105 Phrases: Appendix of book “If You Can’t Say Something Nice What DO You Say?”“If You Can’t Say Something Nice What DO You Say?” >Sarita’s February 2015 Communique’ – “Angry Email” Blog“Angry Email” Blog

8. Negative PhrasesPositive Options  “You’re wrong”  “Won’t Work”  “You Should”  “Dumb idea”  “I have a different understanding of…” or “I heard something different”  “What will work is…”  “You might want to consider”  “That idea could be doable if we…"

9.  Rule #1: Numerous Questions (“Rule of 3”)  Rule #2: Sensitive Subject  Rule #3: Conflict Resolution

10.  Write a meaningful subject line. “ARC Lunch Presentation” vs. “ARC”  Keep the message focused - Bullet points, 5 Sentences w/ space between  Respond Promptly. Ex – Email Received…detailed reply tomorrow Q: Why is this email five sentences or less? A: http://five.sentenc.eshttp://five.sentenc.es

11.  Talking/Texting during meetings  Shouting into the cell phone  Driving—and walking-- poorly while talking on cell phone  Having a conversation on cell phone/multi- tasking instead of talking with those in your presence  Phone conversation on speaker in a public place

12. Please drop off your business card to receive Sarita’s monthly email: “What Do You Say” Communique ’ Sarita’s Book: If You Can’t Say Something Nice, What Do You Say Paperback book and Kindle Available at Amazon.comAmazon.com >>Book signing following today’s presentation