1. GMT eBizOS DOs and DON’Ts DOs 1. Access to GMT Portal(http://www.globe.com.my/gmtportal) to view all the system, user guide, application form & procedure 2.Retrieve your password at eBizOS system main page if your forgot your password 3.Raise eService to report any software or hardware issue 4.Follow the Off-Office Hours Duty Roaster if support is needed after working hours 5.Follow the GMT procedure: System Requisition (for system enhancement/development) Reverse Transaction if any data amendment is needed Email & Internet Application

2. DON’Ts 1. Share your username and password 2. Open/log in more than 1 Internet Explorer to perform your daily task in a single PC 3. Key in the “TEST/DUMMY DATA” in the LIVE SYSTEM 4. Refresh (or PRESS F5) the page while transaction is processing 5. Click more than once on a button to submit/confirm your transaction, if the transaction is still in processing 6. Change your PC’s system date & time

3. Hardware DOs and DON’Ts Dos – Microsoft Outlook Straight to the point Write email as short as you can and straight to the point. This long email will resulting annoying for recipients to read Practice proper spelling, grammar & punctuation You email is easy to read and understand. Moreover, this will improve your impression and reputation for recipients Always double check your email before you send Always double check your email before you send so that you don’t need to recall your email which it always not works Write email with good subject Good email subject is very important to get recipients attraction. Moreover, is easily to keep for future business record reference Always do your housekeeping This is because it will result your mailbox full and not able to receive and send email to others. Moreover, it will also corrupted your mailbox or personal folder

4. DON’Ts – Microsoft Outlook Attached unnecessary files or big files Not every company emails account is able to receive big files. Always compress or try to reduce the attachment files size before you send to customer so that it wont be bounce back or bring the recipients email system down. Send files only necessary, as bandwidth is valuable for every company as it is very costly Write email with CAPITALS words CAPITALS WORD MAKE READERS FEEL LIKE YOU ARE SHOUTING TO HIM/HER Overuse Reply to All Only use Reply to All if you really need your message to be seen by each person who received the original message Send/ forward chain letter, virus hoaxes letter or emails containing libelous, defamatory, offensive, racist or obscene remarks Doing this will wasting company valuable bandwidth and leading company to court case. Moreover, high chances will be infected by virus or spyware if you forward virus hoaxes letter. So don’t waste your time to read or forwarded, just delete it. Say hi to spam Don’t reply or unsubscribe to spam mail as it will result you to receive more spam mail. So, when you see it next time, just delete it. Subscribe non-business related news letter or personal Internet application Company email is for company business related purpose and not for personal interest used, doing so will resulting high chances of spam or virus attack and wasting company valuable bandwidth and email storage spaces

5. Dos – Printer Make sure no paper clip & staple bullet attached to recycle paper when printing. Don’ts – Printer Don’t use shape object to remove stuck paper. Don’ts – PC/Desktop Employees are strictly prohibited from installing any pirated or illegal software. No games or non-related programs should be installed at all time. No personal storage media for example diskettes, CD-RW, portable hard disk, laptop or USB drive are not allow to bring into company. Installation any type of media from employees or vendors to be used in company must obtained approval.

6. Internet/Email Policy No abuse on internet and email usage e.g chatting virus spreading, personal business activities, porno graphic material, leaking confidential material and hacking activities. If violate, warning letter will be issue. Practice good house keeping of Microsoft Outlook Online folder and Personal Folders. Incoming and outgoing mail size - 2MB Mailbox capacity - 30MB Public folder is for departmental information sharing purposes, personal email are prohibited. GMT IT Policy – full details to be extracted from Microsoft Outlook - >Public Folder -> All Public Folder -> Forms -> GMT -> IT Policy Rev.2.0 -> IT Policy Rev2.doc