1. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 1 DENTAL 2014 HP - Fiscal Agent for the Arkansas Division of Medical Services

2. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 2 Agenda Arkansas Health Care Independence Fluoride Varnish Claim Form ADA-J430 Billing Information Contact Information

3. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 3 Arkansas Healthcare Independence Program Supplemental Services New Plan Descriptions Subscriber Eligibility/Service Information

4. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 4 Supplemental Services Arkansas Healthcare Independence Program Early and Periodic Screening, Diagnosis, & Treatment (EPSDT) for 19- and 20-year-olds Non-emergency transportation Interim coverage from the eligibility approval date until the date the qualified health plan takes effect Services can be accessed using the Medicaid ID number that was sent in the enrollment notice.

5. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 5 New Plan Descriptions Arkansas Healthcare Independence Program Plan Description 06 is for ages 19 – 64. Beneficiaries ages 19 and 20 will receive coverage under the Medicaid Children's Dental Plan. Beneficiaries ages 21 and older will receive coverage under the Medicaid Adult Dental Plan. Tip: To verify adult beneficiary benefits and coverage for the plan description 06, call the Dental Unit at (855) 703-2891.

6. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 6 Arkansas Healthcare Independence Program

7. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 7 Supplemental Eligibility Supplemental eligibility will show the last date of service for dental procedure codes. D0140 (Limited Oral Evaluation) Limited to 2 per SFY D0220 (Intraoral – Periapical First Radiographic Image) Limited to 5 per SFY D0230 (Intraoral – Periapical Each Additional Radiographic Image) Limited to 5 per SFY D0240 (Intraoral – Occlusal Radiographic Image) Limited to 5 per SFY D0250 (Extraoral – First Radiographic Image) Limited to 5 Per SFY Effective 8-1-14

8. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 8 Allows fluoride varnish to be applied by Dentists, Physicians and Nurses to address the growing epidemic of early childhood tooth decay. American Dental Association supports dental visits by age one. Act 90 will enable children to receive the benefits of a fluoride varnish treatment at an early age during visits to their physician. Practitioners can refer their patients to a dental home. Fluoride Varnish Act 90 of the 88 th General Assembly

9. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 9 Fluoride Varnish Act 90 of the 88 th General Assembly ACT 90 requires the physician and those health care providers under his or her supervision to take a one-hour course on the application and use of fluoride varnish. Free online course provided by the Arkansas Department of Health. http://ar.train.orghttp://ar.train.org All health care providers must have an approved fluoride varnish certification on file with the Provider Enrollment Unit. Providers included are: Dentist, Physician, Physician Assistant, Nurse Practitioner and Advanced Nurse Practitioner.

10. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 10 Topical fluoride treatment or fluoride varnish is covered every six (6) months plus one (1) day for beneficiaries under age 21. Procedure Code D1206: $19.95 Fluoride Varnish is covered for (ages 0-20) Tip:Providers must check their Supplemental Eligibility Screen to verify that topical fluoride treatment or fluoride varnish was not applied by another Medicaid provider. Fluoride Varnish Act 90 of the 88 th General Assembly – 8-1-14

11. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 11 Dental outpatient hospitalization for beneficiaries ages 20 and under no longer requires prior authorization. The dentist is no longer responsible for obtaining prior authorization for the facility. This change refers to the hospital revenue codes only – 0361, 0360, 0369, and 0509. Remember: Any dental procedures performed in the hospital that would normally require PA (e.g., surgical extractions, spacers, etc.) still need to be submitted to the Dental Unit for approval. Dental Outpatient Hospitalization

12. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 12 Claim Form ADA-J430 Effective May 1, 2014

13. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 13 Claim Form ADA-J430 Tip: Providers must use the new ADA-J430 (2012) claim form for all Prior Authorization requests and all paper claims submitted for payment.

14. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 14 Billing Information Provider Portal Password Reset Billing Tips Claim Issues Timely Filing Requesting Extension of Benefits Verifying Eligibility Voice Response

15. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 15 Billing Information Provider Portal Password Reset Provider Portal accounts should be managed by one designated primary account holder who is responsible for maintaining the account. The primary account holder can use the Medicaid Website to reset the password or contact the EDI Help Desk at 1-800-457-4454 (in-state toll free). Provider Portal users will be locked out after six failed login attempts within an hour. The account will automatically unlock after one hour.

16. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 16 Faxing Provider Enrollment When faxing information such as licenses, address changes, and etc. to Provider Enrollment, follow up with a phone call to verify your information has been received. Faxing Dental Claims to HP Please call or email ARKDentalRep@hp.com when faxing a claim.ARKDentalRep@hp.com Paper Claims Make sure all requirements for billing paper claims have been followed. (We cannot make changes to claim forms.) Billing Information Billing Tips

17. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 17 Claims with Interim Coverage Please send HP the following: A note explaining your request and containing your contact information A copy of eligibility showing the service coverage indicator A paper claim for the date of service (After May 1, 2014, send ADA-J430.) Each claim is reviewed case by case for processing. Mail to: HP Enterprise Services Attn: Research Analyst P.O. Box 8036 Little Rock, Arkansas 72203 Billing Information Claim Issues

18. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 18 Medicaid requires providers to submit all claims no later than 12 months from the date of service. The 12-month filing deadline applies to all claims. Billing Information Timely Filing

19. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 19 Requests for extension of benefits are considered only after a filed claim is denied because the patient’s benefit limits are exhausted. To request extension of benefits: 1.All applicable records that support the necessity of extended benefits are required. 2.Submit the request on the ADA claim form indicating in field 35 this is an extension of benefit. 3.To expedite your request, include a copy of the page from the Remittance and Status Advice (WebRA) of the denied claim. This will reflect the claim’s denial for exhausted benefits. 4.Mail to: DHS Division of Medical Services Dental Care Unit Extensions P.O. Box 1437, Slot S410 Little Rock, AR 72203-1437 Billing Information Requesting Extension of Benefits

20. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 20 Provider’s Responsibility Although you may search eligibility for past dates, AR Medicaid will only accept proof of verifying eligibility if it was checked on the date of service. AR Medicaid will process your claim only if you can provide proof of checking eligibility on the date of service. If you checked eligibility the day before or after, it will not be accepted as proof of verifying eligibility. Remember to print the Supplemental Eligibility. Tip: The charge for confirmation of eligibility is 10 cents. Billing Information Verifying Eligibility

21. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 21 Providers can verify a beneficiary’s eligibility by calling the automated Voice Response System (VRS). By dialing the Provider Assistance Center line and selecting option 3, providers can use the VRS to retrieve beneficiary Medicaid eligibility, PCP, and other information based on the beneficiary ID or date of birth and Social Security Number and dates of service requested. Toll-free in Arkansas: (800) 457-4454 Local or out-of-state: (501) 376-2211 Billing Information Voice Response

22. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 22 Contact Information

23. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 23 HP Enterprise Services Provider Enrollment Monday through Friday (8 a.m. – 5 p.m.) Toll-free in Arkansas (800) 457-4454 Local or out-of-state (501) 376-2211 Dedicated fax (501) 374-0746 HP Enterprise Services PO Box 8105 Little Rock, AR 72203-8105

24. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 24 HP Enterprise Services Provider Assistance Center (PAC) Your first point of contact for billing, claim status, and other general questions is the Provider Assistance Center: Monday through Friday (8 a.m. – 5 p.m.) Toll-free in Arkansas (800) 457-4454 Local or out-of-state (501) 376-2211 Please Note: Provider Assistance no longer verifies eligibility.

25. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 25 HP Enterprise Services Electronic Data Interchange (EDI) The HP Enterprise Services EDI Support Center assists providers with electronic claim submission issues, 997 batch responses, PES software delivery and setup support, software training and data transmission failures. Monday through Friday (8 a.m. – 5 p.m.) Toll-free in Arkansas (800) 457-4454 Local or out-of-state (501) 376-2211 Email AddressARKEDI@HP.COMARKEDI@HP.COM

26. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 26 HP Enterprise Services Research Analyst The HP Enterprise Services Research Analyst answers emails sent to region mailboxes, researches claims issues from providers and submits eligible claims with appropriate override. Providers need to attach a cover letter explaining the reason for their inquiry and attach an original red and white claim form with their cover letter to the address below. HP Enterprise Services Attn: Research Analyst PO Box 8036 Little Rock, AR 72203

27. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 27 DHS Division of Medical Services Dental Care Unit DHS Division of Medical Services, Dental Care Unit PO Box 1437, Slot S410 Little Rock, AR 72203-1437 Main Line (501) 320-6230 Toll-free (855) 703-2891 Chawnte Booker, Program Manager (501) 320-6211

28. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 28

29. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 29 What four tips were included in this presentation?

30. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 30 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Questions?

31. © Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 31 Thank You