2. Shaping Student Information Systems to Deliver Services in the 21st Century Presented by Maggie Hartley - Assistant Registrar for Records and Registration (Maggie.Hartley@ubc.ca) Gord Uyeda - Project Manager, Systems (Gord.Uyeda@ubc.ca)

3. Imagine going shopping and it being a value added, robust, high performance experience!!

4. Defining Market Strategy What do our customers really want?

5. Customer Requirements l Accessibility l Self-Service l Trust

6. Accessibility l l Service Center Hours l l Convenient Location l l Access to Customers with Disabilities

7. Self-Service l l Quality and Reliability l l Reusability l l Adaptability and Flexibility l l No lineups l l Fun and Easy to Use l l Intuitive and Familiar

8. Trust l l Reliability l l Accuracy of Information l l Consistency Security

9. We listened, We learned

10. The Evolution of the Shopping Experience at UBC How did we get to where we are today?

11. 1986 - ‘92 Student Information System Downtown Department Store l l single but central location l l very good selection of goods l l not as user friendly as we would like l l still profitable today   phased implementation   understanding of business

12. 1995 - ‘96 Admission System Specialty Concept Store l l dedicated to a single market segment l l comprehensive product selection l l bright and attractive l l good customer service   new tools   new ideas

13. 1996 onward Internet Service Centers Shopping Malls l l universal access l l customer oriented l l one-stop-shopping   Internet and WWW

14. Mall Design and Construction l Purchase vs Build decisions l Design Techniques l Foundation for the Service Centers

15. Purchase Packaged Software Advantages – –integration of information and services – –industry best practices – –reduced implementation period – –perceived cost savingsDisadvantages – –may not meet all requirements of the institution – –acceptance – –implementation of new releases

16. Custom Build System Advantages – –exact fit – –acceptance – –control over development Disadvantages – –increased implementation effort – –perceived higher costs – –complacency

17. Custom + Best of Breed assembled our own service center infrastructure acquire high quality, prefabricated building materials purchase systems that can be integrated into our service centers build our own service modules

18. Design Techniques l Rapid Application Development   RAD = timeboxing + iterative design + prototyping l Business Process Improvement   BPI = buy-in + clearly identified goals and objectives + ideas   technology as an enabler  Active User Participation  keep to 80/20 rule

20. “Give it to Mikey, he won’t eat it. He hates everything.” “He likes it “He likes it!” Are we making a “profit”?

21. Areas for Improvement l better estimates for development better use of time-boxing l look for more opportunities for Business Process Improvement l true platform independence

22. Mall Expansions and Future Plans

23. Under Construction l MyUBC l MyCourses l continued expansion of Curriculum Management System l Implementation/Integration of Ad Astra’s resource scheduling Ad Astra’s resource scheduling software software l expansion of service centers

24. Under Consideration Functional l Additional core SIS services –Student Financial Account –Awards and Financial Aid l Integration of services from: –Housing –Library –Bookstore –Career Services –Recruiting

25. Under Consideration Technical l use of XML –internal - standard for accessing UBC owned information within university systems –external - replacement for EDI use of workflow technology l use of workflow technology –course and curriculum change and approval l 24 x 7 access