1. Building Effective Interpersonal Relationships
Mrs. Dobbins

2. Understanding Interpersonal Relationships
Its hard to imagine not communicating with others on a one to one basis.
How many times a day do you interact with others?
As discussed in chapter 2 one to one communication is called interpersonal communication.
Interaction between two people

3. The role of interpersonal communication
As discussed in ch1 communication skills play a vital role in professional and social contexts.
Interpersonal skills are the most important in your career success.
Your communication ability may be the difference of whether or not you get the job, or lose your job!!

4. Relationships in professional and social contexts
The quality of your interpersonal communication determines the quality and nature of your relationships.
If your communication is positive…then your relationship will be positive.
Why are relationships important?
Social
Work
What kind of relationships are necessary at appropriate at work and in various social context?
Management and employees
Employee and other employees
Employees and clients or the public

5. Management and employees
The culture, philosophy, and size of an organization usually determines the norms and protocol for communication between management and employees.
Importance: positive relationships between managers and employees are important for a variety of reasons.
Increased productivity
Long tenure
Purpose: the main purpose is to keep open lines of communication in the workplace.
Helps clarify expectations
Good morale

6. Employees and other employees
Most often the every day work of a company is carried out by the rank-and-file employees. Even though these are not members of management, they fill different roles and command different amounts of authority depending on their job functions.
What jobs make up a school and how do they all work together to run the school?????
Importance: positive employee relationships can be so important that some companies will sponsor events to allow employees to get to know each other.
Purpose: to have a better understanding of their interdependence with others on the job. Knowing your role in the company and respecting others roles.

7. Employees or clients and the public
This has a great influence on the success of the company.
Importance: if a client likes the company and employees they are more likely to use the company and recommend them to others.
Purpose: to create goodwill and a feeling of loyalty.

8. Types of social relationships
Relationships with an organization or club ( people of different ages, ethnicities, and backgrounds)
Three types:
Leadership and members
Members and other members
Members and the public

9. Leadership and members
Just like most companies organizations have leaders that make sure they stay on task.
Importance: effective interpersonal relationships between leaders and members are essential for the success of any organization.
What if the school board made a decision that teachers did not like? Will the teachers quality of work suffer? Will that effect students???
Purpose: to build a set of interdependence and to facilitate the achievement of goals.
Respecting leaders decisions.

10. Members and other members
Members of a group can come from the same type of background and cultures or they can come from different ones.
Importance: reaching goals will depend upon member to member relationships
Purpose: you must often set aside your own interest to reach the teams goal. The main purpose is not to benefit the individual but the group.

11. Members and the public
Public image plays a large role in the success of an organization.
Importance: it will create a sense of goodwill and help produce funding or support needed, and can create a sense of cooperation within the community thus helping reach the organizational goals.
Purpose: you ultimately want support from the community. It is important to keep in mind that others view you as a representative as an organization.

12. Characteristics of productive interpersonal communication
The five characteristics most needed for effective interpersonal relationships:
Openness
Empathy
Equality
Supportiveness
Positiveness

13. openness Open communication displays the following:
Willingness to share ideas and feelings
Willingness to listen carefully
Willingness to reflect on the effectiveness of communication and adapt to it to be more productive

14. Empathy
Empathy: the ability to understand and appreciate, involves feeling with someone rather than feeling for someone.
You are putting yourself in someone's position and seeing the world through his or her eyes.
You don’t have to agree or disagree with someone just understand why they might feel the way they do.
When was the last time you had empathy for someone? Why?

15. equality Competent communicators tend to view one another as equals.
All participating individuals have equal respect, rights, and opportunity.
Do you feel like you are treated with equality by your teachers and peers? Why or why not?

16. supportiveness
in productive relationships individuals involved are supportive of one another. They care and respect one another.
To be supportive you do not always have to agree with that persons actions.
Have you ever been supportive a friend but didn’t necessarily agree with his or her actions???

17. Positiveness
Positiveness is based on positive attitudes and communication that moves relationships and tasks toward mutually rewarding results.
People who are positive encourage others through their own actions.
Motivational speaker.