1. 1 BigData AnalyticsPanel-Diskussion DMS EXPO 2013Moderation Dr. Joachim Hartmann IBT@DMSEXPO Richard Medina Co-Founder & Principal Consultant Workplace 2025 - The Reality TV Show

2. © Doculabs, Inc. 2013 Doculabs 2 Doculabs consultants are experts in enterprise social collaboration and content management. We deliver highly actionable and comprehensive strategic plans and roadmaps that help our clients achieve their business goals, create competitive advantage, and reduce risk. Our services help organizations govern information for the benefit of internal and external constituents through enhanced customer communications, e-discovery, and collaboration processes. Quick Facts Founded in 1993 Headquartered in Chicago Privately held Delivered over 1,100 engagements to more than 500 customers

3. © Doculabs, Inc. 2013 Richard Medina Richard Medina is co-founder and a Principal Consultant at Doculabs. In his 20 years with Doculabs, Richard has consulted for international organizations in a wide range of industries, including financial services, insurance, communications, utilities, and government. 3 312-953-9983 blog: http://www.richardmedinadoculabs.com twitter: richarddoculabs http://www.linkedin.com/in/richmedinadoculabs https://www.facebook.com/richardmedinadoculabs www.doculabs.com

4. © Doculabs, Inc. 2013 The Successful Workplace in 2025 In 2025, the successful mobile and social workplace will: 1.Have a baseline of adequacy in the new technologies 2.Have some solid mobile and social line-of-business applications 3.Will address the serious inefficiencies and risks of mobile and social Its a lot more exciting than it sounds!

5. © Doculabs, Inc. 2013 The Winners Do 4 Things Right 1.They focus on addressing the Fragmentation Problem 2.They establish the minimal (necessary) conditions for success with systems of engagement (SOEs) 3.They then pick and successfully implement the right mobile and social line-of-business applications 4.They focus on controlling the serious inefficiencies and risks of mobile and social

6. © Doculabs, Inc. 2013 #1: What is the Fragmentation Problem? 1.The Fragmentation Problem results from the explosion of SOEs 2.SOEs include mobile applications, social media, wireless access, life splicing, multiple BYOD devices, synching everything 3.The Problem is uncontrolled diversity, failed enterprise synching, content stored in multiple locations, multiple and varied content formats, no security control, no version control, no process control, no backup, and failed access.

7. © Doculabs, Inc. 2013 #2: How Do They Establish a Baseline of Adequacy? 1.They assess themselves using SOE categories. 2.They implement general baseline principles. 3.They address over-retention by dividing the monster into 2 more tractable sub-problems: day-forward information disposition and historical information disposition – Day-forward information disposition is easier – Historical information disposition is much harder, takes years, and requires a solid methodology and mix of technologies

8. © Doculabs, Inc. 2013 #3: Which SOE Applications Do They Implement? 1.There are 3 kinds of applications: – 1) Pure SORs (systems of record), 2)Pure SOEs, and 3) SOEs that integrate with SORs 2.The 3 rd kind – social-enabled and mobile-enabled ECM applications – typically beat the other 2 kinds in ROI and controlling risk. 3.So the Winners in 2025 focused most of their attention on social/mobile-enabled ECM applications. 4.But they did so one step at a time – in Content, Process, or Participation.

9. © Doculabs, Inc. 2013 #4: How Do They Address the Risks and Inefficiencies of SOEs? 1.The Winners in 2025 think of SOEs in terms of optimization problems. 2.You have an optimization problem whenever you have some objectives or factors that you want to improve – but you cant maximize them all because they conflict with each other. 3.SOEs are full of them: participation vs. quality; usability vs. security; the needs of the business vs. the needs of the risk managers – versus the needs of IT. 4.Its all about finding and implementing many optimal compromises that let you get sufficient benefits while controlling the downside. 5.The Winners in 2025 find the right balance for each problem – and then bake them into the standard solutions and expected behaviors for each type of application.