1. OUCH! That Stereotype Hurts &
SAY Welcome to Ouch! That Stereotype Hurts and Let’s Get Honest About Sexual Harassment Training.
We share a common mission “…we are a team of people dedicated to creating vibrant senior living communities by providing excellent service to all of our customers.
The success in achieving our mission is determined by how we work together; how we solve problems; and how we treat one another. In other words, how well we monitor ourselves and treat others with respect and in a manner that is appropriate for a professional setting.
We’ll start our discussion with Ouch! That Stereotype Hurts
Communicating Respectfully in a Diverse World

2. OUCH! Goal
Explore communication skills for promoting inclusion and respect in the workplace
SAY Brightview does not tolerate harassment of any kind by any one including
Co-workers
Customers
Residents
Vendors
Agents, or any other third party.
To help us maintain diversity awareness we will explore communication skills for promoting inclusion and respect in the workplace

3. OUCH! Participant Introductions
Name
Community and Position
One personal objective

4. OUCH! Ground Rules Everyone teaches, everyone learns Keep an open mind
Respect others’ opinions
Maintain confidentiality
Prompt return from breaks and lunch
Silence phones
This is not about me standing up here and talking to you. We have lots of experience in the room with best practices and lessons learned to share. You will richer conversations and learn from each other if everyone participates.
Keep an open mind – there may be something said that inspires you to think about something a little differently.
We may share specific situations and experiences but please don’t use names.
We are all busy and this course represents a commitment that you have made; please put your phones on silence

5. BRIGHTVIEW CORE VALUES
The Brightview organization has adopted a set of core values that have become known as STARS – Service, Teamwork, Action, Reputation, and Success. These principles guide our interactions with co-workers, residents, and business partners; influence the way that we do our jobs; and inspire us to deliver exceptional service to internal and external customer.

6. MISSION STATEMENT
“As associates of Brightview Senior Living, we are a team of people dedicated to creating vibrant senior living communities by providing excellent service to all of our customers.”

7. Vibrant people creating vibrant communities
BRAND PROMISE
Vibrant people creating vibrant communities

8. OUCH! Objectives
Recognize the impact of stereotypes and biased comments even when said casually.
Enhance skills for speaking up against stereotypes and biased comments without blame or guilt.
Identify inappropriate workplace behaviors and their potential for creating a hostile work environment.
Learn strategies to filter your behavior.
Describe and use the Let’s Get Honest Three-Step Process.
Explain the “reasonable person” standard.
Explain intent vs. impact
This course is designed to help associates create a workplace that is free from
Harassment, stereo types, and retaliation
so that we can perform our jobs in a
Professional, respectful and productive environment
The purpose of this training is to share what is appropriate for the workplace – what should be left at home and what we carry through the doors of any Brightview community or office. The key is guarding our words and actions while in and around the workplace.
ASK for a participant to read the agenda/Goals –
Ask participants to burn to page 2 in your workbooks for a listing of objectives; ask for a volunteer to read them

9. OUCH! Stereotypes
An oversimplified image or statement applied to a whole group of people, without regard for the individual.
SAY You are probably familiar with the words on the next few slides.
ASK for volunteer to read definition
SAY stereotypes often contain a judgment (i.e., good or bad; honest/dishonest; hardworking/lazy)
Give leader example of stereotype

10. Bias is an attitude or belief.
OUCH! Bias
Bias is a predisposition to see events, people or items in a positive or negative way.
Bias is an attitude or belief.
ASK for a volunteer to read slide
SAY for example, I have the funniest/most entertaining nephew in the world. I have a bias for my nephew. When I act on that bias, I view everything about him in a positive light. I smile at him/encourage him, etc. I think he is the cutest kid in the entire world.
On the other hand, there are people toward whom I, based only on MY way of seeing the world, have a predisposition to think less positively of them. That’s bias on my part. If I act on this bias, I may avoid getting to know anything more about that person or group. I may find myself assuming negative things about them and may never giving them the benefit of the doubt. GIVE LEADER EXAMPLE

11. OUCH! Terms Silent Collusion - To go along with through silence.
Ally - Someone who speaks up on behalf of someone else.
ASK for a volunteer to read terms
SAY Silent Collusion – If I see or hear a stereotype or bias that has a negative affect on others and don’t say anything, then I support those behaviors through my silence

12. OUCH! Experiences Describe a time when you…
Were exposed to stereotypes in media (TV, movie, music, etc.
What message did it send?
When you have been the target or recipient of a stereotype. How did that affect you?
When have you witnessed someone else being stereotyped. What did you do?
We are all from diverse backgrounds and sometimes hearing experiences of others is helpful in understanding the true impact of stereotyping.
Leader shares first.

13. OUCH!
OUCH!
“The simple act of naming a bias as such or objecting to it on the spot establishes a social environment that discourages it: Saying nothing encourages it:
We’ll explore how we respond in the face of stereotypes or other biased comments…whether we silently collude or speak up on behalf of ourselves or as an ally for others.
– Daniel Goleman Emotional Intelligence

14. How Stereotypes Surface
Jokes
Name-Calling/labels
Oversimplified statement applied to ALL people in the group
Stereotypical descriptors
Personal assumptions about individuals
Spokesperson syndrome
Descriptors that evoke stereotypes because they are opposite to the existing stereotype
Statistical stereotyping
Sarcasm
Jokes – do you know what happens when you get three ______ together?
Name Calling/labels – “blue hair; “computer geek”; “trailer trash”
Oversimplified statements – “Young people today have no work ethic”’; “immigrants don’t want to learn English”
Stereotypical Descriptors – women are very emotional; crotchety old man; typical white male
Personal assumptions – assuming frontline associates don’t have the skill sets for special assignments;
Spokesperson syndrome – viewing one person as the spokesperson for an entire group “Gloria, what’s the best way to deal with the Hispanic market?
Contradictory descriptors – sensitive man
Statistical stereotyping – Statistics show that most criminals are _______. Then treating an individual based on the statistic which can be real or perceived.
Sarcasm – That’s so “GAY”, in this case is gay a compliment or an insult?

15. OUCH! That Stereotype Hurts
Now, Let’s Watch the OUCH! Video

16. OUCH! Discussion
How does this video relate to you? Do you see yourself reflected in any way?
Which technique(s) do you personally prefer? In what types of situations would you use these techniques?
Which situations are most difficult for you? How do you respond? What is the impact of sitting silent?
How can you increase your comfort, confidence and skill in speaking up in these situations?
ASK participants to turn to page 7 in their workbooks
DISCUSS the video using the first three questions

17. Speaking Up: Six Techniques
Assume Good Intent and Explain Impact
Ask a Question
Interrupt and Redirect
Broaden to Universal Human Behavior
Make It Individual
Say Ouch!
Assume good intent – there is no need to shame, blame, or insult the other person. “I know you mean well but that hurts!”
Ask a Question – “What do you mean?” – say remember your tone and inflection – avoid sarcasm
Interrupt and Redirect – “Whoa…Let’s not go down that path” – this gives people a chance to change direction
Broaden to Universal Human Behavior – “I don’t think it’s a gay thing. I think that applies to everyone”
Make it Individual – “Do you mean all managers or are you speaking of someone in particular?”
OUCH! – this signifies that the words have a negative impact on you or those who you care about.

18. Key Points and Application
All associates should be trained to understand their rights and responsibilities
Guard your words and actions
SAY back on page 7 look at question #4. Write down how you can increase your comfort, confidence and skill in speaking up in these situations.
ASK each participant to share

19. OUCH!
“Communication provides the legs for bias, carrying it from person to person, from generation to generation.
Eventually, however, communication will be the way to end discrimination.”
ASK participant to read quote
– John N. Bailey ABC, Exec. Director, International Association of Business Communicators

20. OUCH!
“We will have to repent in this generation not merely for the hateful words and actions of the bad people but for the appalling silence of the good people.”
ASK participant to read quote
– Dr. Martin Luther King, Jr.

21. “We must be the change we want to see in the world.”
OUCH!
OUCH!
“We must be the change we want to see in the world.”
– Mahatma Gandhi
ASK participant to read quote

22. OUCH!
OUCH!
“I am only one; but I am still one. I cannot do everything, but still I can do something. I will not refuse to do the something I can do.”
ASK participant to read quote
– Helen Keller

23. Based on the book by Leslie C. Aguilar
OUCH!
OUCH!
Thank You
Based on the book by Leslie C. Aguilar
International Training and Development, LLC
Produced and Distributed by Joel Leskowitz SunShower Learning

24. SAY Stereotyping and bias can also lead to another danger in the workplace – Sexual Harassment

25. SEX is EVERYWHERE
ASK what are some ways in which sexual undertones are displayed?
Commercials, TV shows, movies, magazine ads, billboards.
ASK Rhetorically - Can you tell me what a sexy woman has to do with an advertisement of 10W40 Motor Oil?
ASK if sex is everywhere, why are we expected to leave our sexuality at the door? What is different about being here at work vs at a restaurant or bar? What is different about being at work ahd listening to sexual innuendo and watching a TV show with sexual innuendo?

26. What is Sexual Harassment?
SAY partner with someone sitting next to you and create your definition of sexual harassment. Record your definitions on page 9; you have two minutes for this exercise.
You can flip chart the definitions
SAY sexual harassment can be tough to define but this workshop is about more than what is or isn’t harassment or whether you need to be politically correct

27. This workshop is about…
Recognizing how tough it is to leave your sexuality at home
How difficult it is to live in a sexually charged society but work in an environment that strives to be void of anything sexual
How we relate to one another and the complexities of sexual harassment
Getting honest and speaking up just as we did with stereotypes and biases
SAY turn to pages in your workbooks. Please take 5 minutes to complete the sexual harassment pre-test. I will not collect or grade it. If you don’t know the answer give us your best guess. You’ll have the opportunity to retake the test again at the end of the session.

28. Now, let’s watch the video
After the video SAY let’s talk about the video for a few mintues
ASK what is one thing you think differently about now that you’ve watched this video (suggested answers It’s hard to put your sexuality on hold; we can be ourselves at work, just more respectful; most people don’t intend to offend others but what matters is the impact on the other person; we should stop inappropriate behaviors and harassment; it’s everyone’s responsibility to speak up)
ASK for a show of hands Who thinks its hard to speak up? Why is it so hard

29. Who thinks speaking up is hard?
What is one thing that you think about differently now that you’ve watched this video?
Who thinks speaking up is hard?
Why?
Look for answers like it’s hard to put your sexuality on hold because sex is everywhere.
We can still be ourselves at work, just a more respectful self.
Most people don’t intend to offend anyone, but that doesn’t matter; only the impact on the other person matters
At Brightview, it’s not just harassment we should stop, it’s inappropriate behaviors
Speaking up is not an option, it’s everyone’s responsibility whether you are a manager or not.

30. Get Honest and Speak Up Walk Away Think about what you want to say
Go back and say it
SAY as an associate of Brightview Senior Living it is both your right and your responsibility to promptly report any harassing conduct that you experience, learn of, or witness. That’s a direct quote from the Associate Handbook.
Turn to page 17 in your workbook and let’s review the three-step process to make it easier to get honest.
ASK why walk away – Answer: time

31. What are the two filters discussed in the video?
Turn to page 18 in your workbooks and answer the questions.
In what situations and environments should you filter your behavior?
What is the “Grandma Filter?
What is the “Business Filter”

32. THE GRANDMA FILTER
If you wouldn’t say or do that in front of your grandma…don’t say or do it

33. THE BUSINESS FILTER
ASK do you think that means you should avoid any conversation that isn’t about work? Then what does it mean?
Responses can include: It means if you have been asking questions about your co-worker’s personal life or if you’ve been discussing intimate aspects of your co-worker’s personal life then you need to filter your behaviors.
Our next activity will help us determine what is appropriate workplace behavior and how to use the filters

34. Are the behaviors inappropriate?
THE FILTERS
Are the behaviors inappropriate?
Are the behaviors potentially harassing?
Rework using filters
SAY, let’s work in groups of 3 (2 is ok also) turn to pages in your workbooks. Review the instructions on page 19 and then complete the activities on You’ll have 15 minutes to complete this activity.

35. Manager Caring co-worker Offended co-Worker
SAY Let’s review our responsibilities as associates of Brightview Senior Living
It’s the managers’/supervisors’ responsibility to address associate’s inappropriate behavior immediately. Take the individual aside and discuss the impact of his or her words and actions.
The easiest conversation is with a co-worker who is not offended (easier than hearing it from the offended co-worker and certainly easier than having the discussion with your manager).
As associate’s it’s our right and responsibility to report any harassing conduct that you experience, learn of, or witness.

36. Getting Honest with a Clueless Co-Worker Who Personally Offends You
Neutralize body language, tone, and inflection
Use “I” Statements
Give an out
Ask person to stop

37. Getting Honest with a Clueless Co-worker who displays inappropriate behaviors
Use “I” statements with specifics about inappropriate behavior
Give an out
Ask person to stop

38. Getting Honest with a Clueless Co-worker who just doesn’t get it
Forget courtesy
Be direct, firm, and specific
If necessary:
Repeat the same words
Walk away

39. Getting Honest with a Predator
Go to your manager or Human Resources

40. Third-party sexual harassment Reasonable person standard
Intent versus impact
ASK for volunteers to give the definitions of the these terms.
Third-party sexual harassment – a pattern of unwelcome behaviors that offend even if the person is not the target of the conversation, remarks, or jokes.
Reasonable Person Standard – used by the courts to help determine whether a reasonable person would find the behavior offensive
Intent vs. impact – it doesn’t matter what the person meant; it only matters whether the other person feels offended.

41. Questions?
Comments?

42. Thank you for your participation