1. A Humanetrix Solution by Team Beta Shruti Bhandari Kshitij Gupta Andy Trus

2. Presentation Outline What is Humanetrix? Mission Statement Current Situation How Can It Build Community Community Needs Addressing Needs Our Solutions Sketches & Diagrams Implementation Timeline

3. What Is Humanetrix? Humanetrix HumanNetTricks

4. Humanetrix Mission Statement “… to create and support the development of open innovative technologies which serve to bring people together across the spectrum of the human condition and to promote positive change in society at large…”

5. Humanetrix Current Projects Current Focus Historical Information Political Information Community Information

6. Citizen’s Toolkit

7. Polidox Digitizes Historical Documents Declaration of Independence Emancipation Proclamation Articles of Confederation Magna Carta

8. Future Planned Projects Citizen’s Toolkit USA Humanthread Tea Party Desktop Computer Application Aggregates Actions of Representatives Oral History Internet Collects Life Experiences Web Discussion Forum Political Debates

9. Core Competition

10. Humanetrix SWOT Analysis

11. Why Humanetrix Must Shift From Political Focus HumanetrixCompetitors Brand EquityMarketingEmployeesCapital User-Friendly Design Obtainable?Difficult No Lack Competitive Advantage

12. Humanetrix’ New Direction to Build Community Discover Community Needs Research Methods to Address Needs Implement Solutions Increase Awareness of Solutions

13. Predispositions Well targeted solutions which address community needs will be received well Online community building is not just message boards and chat rooms Most community building exercises require excessive time commitments

14. Predispositions Continued Successful communities are built around common interests Community helping is a part of community building Community building leads to an increase in social capital

15. Steps Towards Building Community Sense of worth Sense of belonging to the community Sense of belonging to the people Shared and similar interests Sense of empowerment

16. Design Direction Giving Citizen’s Voice Providing Channel to Influence Community Advocating Citizen’s Participation in Local Governance Promoting Citizen Owner Model Build Community By:

17. Citizen’s Voice

18. Need For Complaint System Consumers rate experiences of making complaints about services 34% Complaint management results in long- term operational improvement Citizens feel ineffective when dealing with politicians and bureaucrats

19. Need For Complaint System.5% of citizens resolve their complaint through the courts Complaints often only contact citizens exchange with government Agency based complaint system recommended to compliment government system

20. What Do People Complain About?

21. Complaint Testimonials

22. Current Community Problems NoiseFraudRoadsParkingLack of Political ActivenessIncorrect Expenses

23. Ways to Complain in Bloomington Go Straight To Town HallAsk LibrariansGovernment WebsiteCall IN211 Phone Help

24. Deficiencies in Current Solutions Time Consuming and Inefficient Hard to Find Correct Contact Hard to Convince Contact to Help Difficult to Track Problem Status Dearth of Technology Used

25. Elements of Successful Complaint System Easily Accessible Easy to Use Objective Documents Complaint Process Confidential Provides Feedback Redress

26. Insights From Fieldwork Where to Go? Whether to Complain? Vent Problems Supportive of New Solutions

27. More Insights From Fieldwork Common place to vent Return often about the same problem Department contacts have unclear roles Officials prefer online complaints

28. Proposed Solution Citizen WWWGovernment Humanetrix Database Voice Forwarded Response Status Update Inputs Voice Receives Status

29. Timeline Short-Term Strategy Mid-Term Strategy Long-Term Strategy

30. Short-Term Strategy Message ForumTicketingPetitionsInformation DirectoryInitial Advertising

31. Message Forum

32. Ticketing System

33. Petition System

34. Information Directory

35. Increasing Awareness – Stage 1 Work with other local non profit organizationsBecome listed Non-Profit AllianceFlyers/Posters/LeafletsDiscussion through blogs and community forumsBusiness after hours

36. Mid-Term Strategy Drop BoxesCalling CenterSnail MailAdvertising

37. Drop Boxes

38. Calling Center

39. Snail Mail

40. Increased Awareness – Step 2 Continue with step 1Advertise with local newspapersConferences and other events

41. Long Term Strategy Text MessagingKiosksVoice Over IPAdvertising

42. Text Messaging

43. Kiosks

44. Voice Over IP

45. Increased Awareness – Step 3 Step 1 + Step 2Link from Monroe County WebsiteIN211 Forwards Calls to HumanetrixLibrary computers to access Humanetrix

46. Need for Strategy Based Solution Address people who are not technology savvy Be accessible through various transmedia to open multiple channels of communication Utilize strengths of each conceptConsider situation of Humanetrix

47. Benefits of Our System One Point of ContactAddresses Community NeedFlexibleTracks complaint statusFeasible within social capital of Humanetrix

48. Future Challenges Creating credibility for systemCreating awareness of systemObtaining resources to expand system

49. Conclusion  Humanetrix is in a position to bring in the change in the community which not only brings people together but also makes the community better.  Humanetrix can foster the new routes of citizen government interaction and bring in increased citizen participation in local governance.

50. Acknowledgements  We thank Rick Dietz, Prof. Eli Blevis, Kevin Makice, Heekyoung Jung and our fellow classmates for their help, guidance and support throughout project.

51. Questions and Comments