1. How to Deal with Bias as a Manager Welcome to How to Deal with Bias as a Manager © 2010 Sondra Thiederman, Ph.D.Slide #1

2. Program Goal To provide managers with specific skills and guidelines for responding effectively to the presence of bias in the workplace. © 2010 Sondra Thiederman, Ph.D.Slide #2

3. Situation One Your first concern is Bens behavior, not his attitude or beliefs. Avoid discussing issues that are not pertinent to the situation. Focus on clarifying company policy. Treat the offending team member with respect. © 2010 Sondra Thiederman, Ph.D.Slide #3

4. Situation Two Ask well-targeted questions to lead the team member to self-awareness. Provide action steps to solve the problem. State your expectations clearly and concretely. © 2010 Sondra Thiederman, Ph.D.Slide #4

5. © 2010 Sondra Thiederman, Ph.D.Slide #5 Thank You for Your Participation

6. This program is based on the book, Making Diversity Work, by Sondra Thiederman, Ph.D. Cross-Cultural Communications www.Thiederman.com Distributed by Learning Communications www.learncom.com www.learncom.com 800-622-3610 © 2010 Sondra Thiederman, Ph.D.Slide #6