1. APRIL 3-6, 2013, LONG BEACH, CA Pit Stops to Improve Communication APRIL 3-6, 2013, LONG BEACH, CA These materials have been prepared by the CASBO ________ Professional Council (or CASBO Associate Member). They have not been reviewed by State CASBO for approval, so therefore are not an official statement of CASBO.

2. 2013 CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO Learning Objectives CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013 Learn about your preferred style of communication and that of others Gain understanding where gaps may occur that lead to going “off-track” Learn “pit stops” to practice that help deter road rage!

3. I consider myself to be down-to-earth. I am practical and methodical. I would rather work with facts and figures than theories and ideas. I prefer to deal with the known than speculate on possibilities. I want work-tasks and time expectations clearly defined before I begin a project. Are you an A? CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013

4. I pride myself on using my mind and value my imagination. I prefer being original rather than traditional. I tend to answer questions with a question to gather more information. I thrive on variety and dislike repetition. I would rather create with my mind than produce with my hands. Are you more A or B? Or Are you a B? CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013

5. I would rather deal with task problems than people problems. I rarely seek advice from others before I make a decision. I make decisions based on logic rather than emotions. I choose to be direct rather than tactful. I am more interested in solving problems than dwelling on them. Are you a C? CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013

6. I will suppress my own feelings rather than hurt the feelings of others. I am much more accepting than judgmental of others. I show my feelings and emotions easily. I am a peacemaker not an aggressor. It is important to me to promote good feelings and harmony at all times. Are you more C or D? Or Are you a D? CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013

7. REDORANGEYELLOWGREEN A + CA + DB + CB + D What Color is Your Personality? CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013

8. Yellow and Red Style Left brain decision making Ask questions Want the facts Brain processing CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013

9. Orange and Green Style Right brain decision making Need relationship Want emotion in communication Brain processing CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013

10. What is your Filter??? Pit Stop #1 CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013

11. Yellow/Red saysGreen/Orange hears What is Heard? CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013

12. Green/Orange saysYellow/Red hears What is Heard? CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013

13. Back it down out of “overdrive” Provide what the other needs Downshift irritation if it arises to stay clear in communication Pit Stop #2 CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013

14. Put yourself in the speaker’s position –Doing the same work –Facing same problems Pay attention to nonverbal cues Look, act, and be interested Coming out of Overdrive CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013

15. Drive harder to understand Is this communication/relationship familiar? What can you learn about yourself? Pit Stop #3 CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013

16. Every finish line invites you to the next race! Acknowledge lessons learned Watch yourself as you embody the wisdom of these lessons Inspire others to communicate more effectively by being a better communicator! Checkered Flag CASBO ANNUAL CONFERENCE & SCHOOL BUSINESS EXPO 2013