1. Jennifer Ryder | Nov. 2012 U.S. Department of Education 2012 Fall Conference Loan Counseling Tools Session 9

2. Agenda 2 Counseling Overview Topics Overview Functionality for Schools Helpful COD Information

3. Counseling Overview Coming in….Spring 2013 3 ALL loan counseling tools on StudentLoans.gov: Entrance Counseling Exit Counseling Financial Awareness Counseling

4. Counseling Overview New Features for Students 4 Improved guidance for selecting: Correct type of counseling Appropriate schools to notify

5. Counseling Overview New Features for Students Signed-In 5 New landing page with guidance to help the student select the right type of counseling Select schools to notify from a list of associated schools Add new schools to notify Select preferred repayment plans in Exit Counseling Send notifications of previously completed sessions Entrance Counseling Financial Awareness Counseling

6. 6 Counseling Overview Selecting Counseling Type

7. 7

8. Counseling Overview Selecting Schools to Notify 8

9. Counseling Overview Selecting Preferred Repayment Plans 9

10. Counseling Overview Sending Previously Completed Counseling 10

11. Counseling Overview New Features for Students 11 Students may preview counseling without signing-in. Dynamic tools help the borrower: Develop a budget Estimate monthly student loan payments Explore paying interest while in-school and during periods of deferment and forbearance Explore the impacts of deferment and forbearance

12. Counseling Overview New Features for Students 12 Financial awareness in ALL loan counseling tools: Financial literacy information Help making informed postsecondary funding decisions Estimate payments for income- driven repayments plans Supporting the Financial Literacy and Education Commission goal to improve financial capability in the US.

13. Counseling Overview New Features for Schools 13 ALL Loan Counseling: On-Demand or Daily Notifications Counseling and Batch Search COD Counseling Report EXIT COUNSELING ONLY: All existing NSLDS reports will still be available Schools continue to obtain demographic and reference information from NSLDS reports

14. Topics Overview 14 Loan Limits Things You Need to Know Private Loans Income-Driven Repayment Entering Repayment Navigating Repayment NOTE: Exit Counseling will not include “Manage Your Spending.”

15. Topics Overview Understand Your Loans 15 Detailed listing of loans in NSLDS Loan basics, such as principal, interest, and capitalized interest Things the student needs to know about the MPN, half-time enrollment, and acceleration Free money first; grants before loans Types of loans and loan limits

16. Topics Overview Understand Your Loans 16

17. 17 Develop a budget while in school Load College Navigator (IPEDS) cost data Benefits of controlling expenses and minimizing debt How loans are disbursed Calculate savings of paying interest while in school Tips for managing debt Topics Overview Manage Your Spending Note: Manage Your Spending is only available for Entrance and Financial Awareness Counseling.

18. 18 Topics Overview Manage Your Spending

19. 19 Compare estimated monthly repayment amounts based on loan debt and repayment plan selection Evaluate student loan debt burden based on estimated income Estimate initial monthly payments for income-driven repayment plans Calculate savings by paying extra, making automated payments, and paying interest during periods of deferment and forbearance Facts about entering and navigating repayment: grace period, first payment due date, contacting your loan servicer Topics Overview Plan to Repay

20. 20 Topics Overview Plan to Repay

21. 21 Topics Overview Plan to Repay

22. 22 Topics Overview Plan to Repay

23. 23 How to reduce the likelihood of default Delinquency, default, and the related consequences Keeping in touch with your loan servicer Deferment and forbearance Calculate impact of deferment on loan balance Loan cancellation and forgiveness Resolving student loan disputes Loan consolidation Topics Overview Avoid Default

24. 24 Topics Overview Avoid Default

25. 25 Financial planning, saving, and spending wisely Taxes and impact on income Educational tax benefits for parents and students Credit scores and credit basics Calculate time to pay off a credit balance How to prevent identity theft Topics Overview Make Finances a Priority

26. 26 Topics Overview Make Finances a Priority

27. 27 Topics Overview Summary Page

28. Functionality for Schools in COD 28 Counseling Responses Counseling Search Batch Search COD Counseling Report

29. 29 School Options: Entrance Counseling participation response frequency (Daily or On-Demand) Exit & Financial Awareness Counseling response frequency (Daily or On-Demand) Functionality for Schools COD Counseling Responses

30. 30 Functionality for Schools COD Counseling Responses XXX-XX-XXXX XXXXXXXX XX/XX/XXXX XXXXXXXX NAME XXX-XX-XXXX DOB

31. Functionality for Schools COD Counseling Search 31 Award Year will default to the most recent award year Maximum allowable date range will be one week

32. 32 Functionality for Schools COD Counseling Search

33. 33 Functionality for Schools COD Counseling Search XXX-XX-XXXX XX/XX/XXXX XXXXXX NAME XXX-XX-XXXX DOB XXX-XX-XXXX XXXXXX XX/XX/XXXX

34. Functionality for Schools COD Batch Search 34 The Direct Loan Counseling batch type will return batches for Entrance, Financial Awareness, and Exit Counseling. Counseling TypeDoc TypeAward Type EntranceECDLS,DLP ExitECEXT Financial AwarenessECSLC

35. 35 Functionality for Schools COD Counseling Search XXX XXXX XXX-XX-XXXX

36. Functionality for Schools COD Counseling Report 36 Includes ALL loan counseling types: Entrance, Exit, and Financial Awareness Each report row will represent one completed session Each student may have multiple records for Entrance, Exit, and Financial Awareness Counseling NSLDS will still provide detailed Exit Counseling reports

37. Functionality for Schools COD Counseling Report 37 New Counseling Type Indicator Fields Sorted: ascending by Social Security number descending by Completion Date descending by Completion Time CSV with headers ValueDescription SSubsidized & Unsubsidized Entrance Counseling PSubsidized, Unsubsidized, & PLUS Entrance Counseling LFinancial Awareness Counseling XExit Counseling

38. Functionality for Schools NSLDS Exit Counseling Reports 38 NSLDS will continue to provide detailed Exit Counseling reports. Obtain demographic and reference information from NSLDS …as you do today.

39. 39 Session #Title 4Pell Grant Program Update 10COD Update 11Hands-On COD 16Title IV Reconciliation 29 Enterprise Identity Management – Leveraging PM to Provide Reduced Sign-On for COD Helpful COD Information Related FSA Conference Sessions

40. Contact Information 40 COD School Relations Center E-mail: CODSupport@acs-inc.comCODSupport@acs-inc.com URL: http://www.cod.ed.govhttp://www.cod.ed.gov Phone - Grants: 800-474-7268 Phone - Direct Loans: 800-848-0978 Effective December 2012 New Customer Service E-mail Address CODSupport@ed.gov CODSupport@ed.gov

41. QUESTIONS? 41