1. Software Resource and Services Jack Delinsky

2. Current State Direction Philosophy

3. Current State Three main categories of software and services available through OIIT: Enterprise – System Office Managed (i.e. Oracle and Banner) Institutional – SRS Managed (i.e. Microsoft and Adobe) Enabling – Any USG Member (i.e. Wimba and Blackboard ConnectEd)

4. Current State Goals: Volume Purchasing to Insure Low Pricing 1 st Point-of-Contact

5. Direction Based on Campus Input

6. Point-of-Contact Find Products Find Services Find Solutions Find Information

7. Philosophy Teaming SRS Advisory Committee Campus Visits Project Teams – Web Design – Customer Relationship Management Design – Vendor Negotiations

10. Philosophy Teaming SRS Advisory Committee Campus Visits Project Teams – Web Design – Customer Relationship Management Design – Vendor Negotiations

14. Philosophy Customer Service SRS is here for you Expect responsiveness Provide feedback – Escalate – Recommend – Call for Help

15. Philosophy Contact Information Email: SRS@usg.eduSRS@usg.edu Hotline: 706-583-2230 Escalate Email: Jack.Delinsky@usg.eduJack.Delinsky@usg.edu Phone: 706-583-2280

16. Thank you!