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Published byJordan Horton Modified over 9 years ago
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Tom Rees - trees@u.arizona.edu 520.621.9480trees@u.arizona.edu Assistant Director - Office of Student Computing Resources University of Arizona
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A Little History 3.5 years ago OSCR didn’t exist. We were: Instructional Computing - a division of Central IT We ran computer labs / e-classrooms We did some multimedia
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More History 3 years ago OSCR was: Flat with a single ‘boss’ 12 full-time employees
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Recent History 1 year ago OSCR was: Flat with a single, now stressed out, ‘boss’ And 20 full-time employees 70 student employees And our mission had changed
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We Now Primary technology support for 29,000+ students Support tech in the Hi-Tech teaching Building (and elsewhere) Run the Student Help Desk / Mobile Help Desk Teach/Support technology classes Provide central services for education/instruction Etc etc etc
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So... Things Needed to Change On the thin side FTE to student ratio is 1:2055 Employing 70 students technology workers
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What we wanted Leverage Great People Right person for the right task - regardless of job description Get maximum input in minimum time Negate the “Run over by a bus” syndrome Respond to change - quickly with minimum of bureaucracy Delegate authority/responsibility with accountability
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Matrix Teams Relatively small teams (4 - 10 members) Cross-functional team membership with Complementary skill sets Common Purpose Real Leadership - Real Authority - Real Accountability Members believe in and contribute to each others success
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How we did it Call for proposals What does this look like to you? What do you want to do within this structure? What will the others do? Self Select
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Our Split Personality No Supervisors - Team Leads and Principals We work in functional teams With Team Leads We Administrate Ourselves With Principals
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We Work Like this: Functional Teams CST - Client Services SNS - Server and Network Services WaTT - Workshop and Training MST - Multimedia Services CLCTT - Computer Lab and Classroom Technologies
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And this: Functional Teams - cont. WAD - Web and Applications Development MOO - Marketing, Outreach and Operations Teamleads
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http://www.oscr.arizona.edu/about
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Go to the Principal For your needs: Technology Career Development - Training Time Coordinate Work Check-ups and Performance Appraisal
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Things That Happened Be Careful what you ask for Goin’ It Solo Ya Gotta Have Buy-In Taking Ownership Flat to Non-flat disenfranchisement
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Things That Happened Communication can’t happen too much Well, maybe, perhaps, actually... Yes, it can Too Many Meetings! Accountability/Responsibility - is it real? Feedback PAs
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Things That Happened Groups vs. Teams It’s all about the people Change is tough Change is very tough Change is very, very tough Did I Say “Change is tough” yet?
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Results Within More Communication, Faster Referrals More ad hoc teams More Team Decisions Better response time to challenges Less moving upstairs Accountability issues
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Results Outside Place to work - Place to hang Survey Says: OSCR ROCS Somebody Bet on the Bay Student IT Advisory Board and the Student IT Fee Life is just a bit sweet!
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