1. Kaseya Fundamentals Workshop Developed by Kaseya University Powered by IT Scholars Kaseya Version 6.5 Last updated March, 2014 DAY FOUR

2. Day Three Review State Based Monitoring Event Based Monitoring Monitoring Labs Introduction to Agent Procedures

3. Kaseya Fundamentals Workshop LAB REVIEW

4. What is Covered? Agent Procedures Policy Management Standard Solution Package – Systems Management Configuration Wizard

5. Kaseya Fundamentals Workshop AGENT PROCEDURES

6. Agent Procedure Variables Procedure Variables* – Variables defined within an Agent Procedures – Use the # symbol to call the variable #AgentTemp# Managed Variables (Machine Group specific Variables) – Variables defined using Managed Variables function – Use the <> symbol to call the variable Global Variables – Variables defined within an Agent Procedures, but available to other procedures – Define the variable #global:VariableName# *NOTE: Agent Procedures and Procedure Variables have a lifespan of 2 hours.

7. Agent Procedure Variables Managed Variables (Machine Group specific Variables) – Variables defined using Managed Variables function – Use the <> symbol to call the variable Public Variables - all users have access to the variable. Private Variables - only accessible to the VSA user who created the variable. Public Variables - all users have access to the variable. Private Variables - only accessible to the VSA user who created the variable.

8. Agent Procedures Agent Procedures Examples – Application Deployment – Modifying Windows Registry – Review Standard Solution Package Maintenance Procedures Viewing Agent Procedure Logs – Use the Write Procedure Log Entry to enter feedback or return information about the Agent Procedure. VISIT the help files for IF-ELSE-STEP Commands

9. Kaseya Packager The Packager is a wizard tool used to create an installation package when the existing install packages may need user interaction and may not include some pre- and/or post-installation steps. Packager evaluates the state of the target machine before and after the installation process.

10. How the Packager Works? In Windows, the state of the target machine is simply the state of the Windows registry and its file system. The Packager compiles the differences in the before and after states into a single executable file—the package—that can be distributed via agent procedures to any managed machine.

11. Agent Procedure Resources Visit Kaseya Community – http://community.kaseya.com http://community.kaseya.com – Under Resources and KnowledgeBase Review the Help Files for Command step definitions. Complete the Hands-On lab to become fluent with the editor and procedure command structure.

12. Kaseya Fundamentals Workshop POLICY MANAGEMENT

13. Policy Management Manage Agent Settings Create Filters for Policy Application – Utilizing Views Policy Application Policy Overrides and Exceptions Scheduling Policy applications

14. Policy Management

15. Policy Assignment – Organization or Machine Groups – Multiple Policy Assignments – Precedence Level Folder Level – First Come First Served Policy Level – First Come First Served VSA Specific Module Functionality – Overrides Policy Automatic Policy Deployment – Compliance Check

16. Policy Creation and Organization Creating Policies for the different modules – Policy for Basic Agent Configuration. Agent Menu Credentials – Policy for Patch Management – Policy for Monitoring – Policy for Agent Procedures

17. Kaseya Fundamentals Workshop STANDARD SOLUTION PACKAGE

18. Standard Solution Package Quickly configure and apply machine management policies – Audit Scheduling – Monitoring – Alerts – Patch Management – Agent Procedures for Routine Machine Maintenance Policy is assigned to an Organization Will not override current Agent Configuration

19. Standard Solution Package What does it include? – Policies – Agent Procedures – Monitor Sets – Event Sets – Views – Patch Management Policies Standard Solution Package creates a Cabinet / Folder – System / Core

20. Standard Solution Package Supported OS platforms – Microsoft Windows XP, 2003, 2003 R2, Vista, 2008, 2008 R2, 7, 2012 – Apple Macintosh Mac OS X 10.5 (Leopard), 10.6 (Snow Leopard), 10.7 (Lion), 10.8 (Mountain Lion) – Linux OS SuSE Linux Enterprise 10 and 11, Red Hat Enterprise Linux 5 and 6, Ubuntu 8.04 and higher, and OpenSuSE 11, CentOS 5 & 6

21. Standard Solution Package 3 rd Party Systems Supported » Email/Messaging Exchange 2003, 2007, 2010, SMTP, IMAP, POP3, Blackberry Enterprise Server » AntiVirus / AntiMalware Symantec AntiVirus v10, Corporate Edition v10, Endpoint Protection v11 McAfee VirusScan / Enterprise, Total Protection, Endpoint Protection Sophos AntiVirus Trend Micro OfficeScan v10, Worry-Free Business Security v11 AVG Technologies AntiVirus v8 Kaspersky Endpoint Security v8 Microsoft Security Essentials, Forefront Endpoint Protection Microsoft Security Center Integrated 3 rd Party AV/AM Products » Backup/Recovery Symantec Backup Exec v10 / 11 / 12 / 12.5 / 2010 / 2012 Computer Associates BrightStor ARCServe Backup r11.1 / 11.5 / 12 / 12.5 / 15 » Database Servers Microsoft SQL Server 2005/2008/2008 R2 » Remote Access Terminal Server, Citrix MetaFrame / Presentation Server / XenApp » Network Infrastructure Microsoft Active Directory, File & Print, DHCP Server, DNS Server, FTP Server » Web Servers Microsoft IIS 6/7, SharePoint Server 2007 / 2010

22. Standard Solution Policies How to make changes to the Standard Solution Package From the System -> Import Center create a copy of the Policy System/Core Folder by Exporting and Importing the folder – NOTE: Rename the original Core Folder before performing the import. Create Labels for the policies to keep track of versions. Must abide by Policy application precedence Rules

23. Day Four Wrap Up Q&A Day Four Hands On Labs Day Five Topics – Ticketing – Live Connect – Computer Quick View – Site Customization – Info Center / Reporting