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Published byLeo Miller Modified over 9 years ago
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Wireless Manager January 2012
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What is Wireless Manager? A web based tool designed for wireless portfolio management Custom ordering portal Ticketing system Hierarchical approval system Manage & control orders PO/DO call order tracking Asset tracking Customized reporting Track purchase orders Online care support Staging and logistics Custom customer support 2
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Hierarchical Approval Control 3 levels of approval (concurrent or global) Ensures your ordering policies are controlled System provides flexibility so approvers can be selected Complete communication process for real-time updates 3
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Customized Navigation Place Individual Orders Place Bulk Orders Order Accessories Get Reports View Account Information Customer Care Asset Management Telecom Expense Management (TEM) P.O. Tracker 4
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Online Ordering Site is designed with pre-approved devices, plans and accessories Complete device management Hierarchical approval process for all orders User-friendly controls 5 Ordering Devices
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Online Ordering Ordering Solutions Order pre-approved solutions Hierarchical approval process User-friendly interface Customized solutions to meet your needs Create bundle programs 6
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Online Ordering Ordering Applications Order pre-approved applications Hierarchical approval process User-friendly interface Customized solutions to meet your needs Only show apps your company approves 7
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Wireless Manager Custom Ordering Portal Secure and Easy to use Hierarchical Views & Approval System Manage & Control Orders Online Care Support Approved devices, plans and accessories Device management Shopping Cart view Track change requests Email, Chat, Call or online support 8 eProcurement
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Asset Tracking Track your Assets Users Departments Agencies Devices Rate plans Applications Plan expiration dates 9
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Custom Reporting Real Time Data You customize the reports you want Save reports to review on-demand Link and Track internal purchase order numbers to Sprints orders Export reports to Excel 10
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Staging & Fulfillment Scan receive Audit against order Capture all device numbers Charge battery Test battery Verify Keyboards Test Voice Test Data Verify Activations Set device wizards Set device standards Label device and box Verify in-box contents 11 Insert customer instructions Insert Tips Label device screens with next steps Pair up with additional accessories or items Load Screen Saver WPA Encryption Configure talk groups Configure group connects Disable cameras Disable blue tooth Solution provisioning New OS image Add memory Manage Inventory Link device to customer proprietary devices Normal StagingAdditional Staging
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Customer Service & Support Team has over 130 years of telecom experience Team is cross-trained and is required to go through quarterly trainings Systems and IT support in-house to make real- time enhancements Industry-leading call center performance 1-2 hour resolution time SLA’s Fully-staffed from 8am to 8pm EST with after hours support 7 days a week Focused on taking the hassle out of managing telecom Manages invoice/billing disputes Ticket management Email, On-line Chat, Toll Free 12
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Implementation Process We listen to your needs and understand your unique requirements We help determine best practices We then build a customized solutions set We work with you to develop improved processes We deliver, outline and agree to SLA’s We provide Wireless policy tools and support 13 Process Documents & Strategic Planning
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