1. CARE HOME SOFTWARE for CATERING

2. DELEGATE OVERVIEW  Established 1992 – Switzerland; HQ - Vienna – Austria  Specialising in solutions for Food Service  Focus on Healthcare, Education, B&I & Hospitality  5000 systems in 130 countries  Delivers many millions of meals per day

3. SYSTEM OVERVIEW  Integrated Food Service Management Software  Web-based access – Internet Explorer  Multi-lingual  Multi-currency  Separate production & training databases

4. 7 SYSTEM MODULES RESIDENTS RECIPES MENUS ORDERING PROCUREMENT PRODUCTION REPORTING

5. RESIDENT MODULE  Requirements  nutrition  medication  allergies  religious/cultural requirements  Preferences  likes & dislikes  portion size  texture modification  language

6. RECIPE MODULE  Stand-alone or shared recipe database  Central Ingredient database  McCance-Widdowson nutrient catalogue  Ingredient filtering  Special diet recipe groups:  Health eg diabetic, cardiac, allergies  Cultural – eg vegetarian, halal, kosher  Real-time cost modelling  HACCP control

7. MENU MODULE  Standard plans eg Breakfast/Lunch/Dinner  Standard menus eg:  All Residents  Cardiac  Diabetic  Staff  Custom menus for individual Residents  Real-time “traffic light” reporting:  nutritional balance over menu plan cycle (eg 1 week)  costs within plan limits

8. ORDERING MODULE  Meal Ordering  Pre-selected “tick form” keyed into ward PC  Tablet PC (online and offline)  Laptop on trolley (online and offline)  Autopilot  Hands-free ordering based on Resident dietary profile  Dual language Resident menus

9. PROCUREMENT MODULE  Central catalogue of provisions: o Food items o Non-food items eg general supplies, cleaning materials...etc  B2B e-procurement (electronic ordering & receiving)  Suggested orders based on menu forecasts & current stocks  Suggested/automatic selection of “best price” supplier  Standard order template facility  HACCP storage & handling data by Item  Supplier quality monitoring eg: past sell-by, damaged tins...

10. PRODUCTION MODULE  Preparation, cooking & serving instructions  Delivery planning & tray cards  Multi-lingual instructions for non-English speakers  Stage photos for consistency  HACCP food handling instructions  Management of re-cycling of chilled/frozen stock

11. REPORTING MODULE  Custom reports for each staff user type  Operational Control  Individual Resident analysis of nutrition & medication  Costs  Wastage  Stock Control  Consolidated reporting on consumption & forecasting  Consolidated GRN’s into one invoice  Support for heath incident traceability  Resident Satisfaction Rating System  Interface to Resident Administration System

12. BENEFITS TO THE RESIDENTS  Participation in meal choices – social event  More meal choices – reduced “menu fatigue”  Ensures Residents receive selected food  Increased Resident satisfaction

13. BENEFITS TO THE STAFF  Efficient standardised food service workflows  Reduced & simplified paperwork  Fewer complaints of wrong food  Easier to manage dietary changes

14. BENEFITS TO THE ORGANISATION  Improved Resident food safety  Full Nutrition reporting  “Real Time” Resident satisfaction monitoring  Cost savings:  Procurement  Wastage  Time  Marketing image

15. SYSTEM OPTIONS  Stand-alone Server  Shared Server  Delegate Hosted Service

16. THANK YOU

17. SYSTEM SCHEMATIC TABLET PC SERVER MENUSDELIVERY INSTRUCTIONS KITCHEN INSTRUCTIONS RESIDENT DATABASE ACCOUNTING SYSTEM TILL DELEGATE SOFTWARE