1. What Older People Want From Care and Support Les Clarke Director of Strategy and Service Development Housing 21

2. Leading provider of housing, health and social care services for older adults More than 17,000 units of older peoples accommodation 120,000 hours of home care per week 5 th largest domiciliary care provider in the UK Specialist services for people with dementias Innovations in PFI and PPP Life of Choice for Older People Every person matters

3. Wants and Needs Too long been about needs Basic provision Welfare mentality Patronising Started to think about want Want implies an element of choice More than needed Personalisation promotes wants focussed approach

4. Economy – is it a threat? No doubt that public funding will focus on needs There will be little spare cash for luxuries Even increases in pensions will not offset impact of other budget changes “Everyone has to make a contribution” Yes – things will change Bio-social model Biopsychosocial model

5. Some things I have learned About Older People Quite capable of doing it for themselves Resilient Imaginative Well able to cope Faced far worse Support each other Don’t expect everything to be gifted Don’t want to be patronised Some need a little help and support from others

6. They Want Good quality of life Choice Control Autonomy Freedom To be happy

7. Not much Safety Security Pleasures –Some simple –Some not so simple –Some innocent –Some not so innocent Company Activity

8. They Want Friendship Companionship Comfort Pride Respect Admiration Love Sex

9. More Specifically Stay in their own homes in their own communities Freedom from discrimination Opportunities to participate in meaningful activities –70% of women aged over 85 live alone –66% of households in sheltered housing are single person households Good relationships Good physical health Adequate income –UK Inquiry into Mental Health and Wellbeing in Later Life, Lee, M (2006), Age Concern England

10. How Can a Large Organisation Provide Deliver a Personalised Approach?

11. Building Blocks Values Cultures Ethos Leadership Systems and processes Outcomes focussed support planning Being real Actions speak louder than words Every person matters all the time

12. It’s the fundamentals of good management Right people Right attitude Good supervision and support Customer focussed training –Technical competence –Consumer ethos Positive role models Management tolerance levels Empowered tenants and service users We receive what we are prepared to accept High expectations drive high achievement

13. If you give people choice You may not like the choices they make We don’t have to WE are there to support and facilitate not control Your life – your choice Might have to change the way we think and do things

14. Can we do it? Flexible care and support Assistive Technology Internet café Adventure nights for people with dementia Men’s night Licensed Bar Drag Queen How to look good naked Speed dating

15. I would like to take my grandson to the park and feed the ducks