2. What we do; Record and manage statutory complaints about adult social care services under the 2009 complaints regulations against the three LA’s (LBHF, RBKC, WCC) Record and manage homecare complaints from service users and/or their representatives, that are made directly to the LA Record compliments and feedback about all adult social care services

3. How to contact us; The TB Customer Feedback Team comprises of; Nadia Husain, Nigel Whitham and Elaine Denny The Team is based at; 4 th Floor, Glenthorne Road, Hammersmith, W6 OLJ Free phone O8OO 587 OO72 – 0207 361 2661 ASCCustomerfeedback@lbhf.gov.uk ASCCustomerfeedback@westminster.gov.uk HSSCustomercare@rbkc.gov.uk