1. Best Practices in Deploying or Migrating Business Solutions to Linux Jason Williams Product Manager Novell Brad Porter Executive Vice President, CTO GroupLink Corporation Dave Turner President and CEO GroupLink Corporation

2. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 2 Session Detail Migrating business applications to Linux can be a critical success factor in migrating to the Linux platform. Planning and installing Linux-based business applications Specific Novell Nterprise Linux Services (NNLS) component issues Integration options with Novell GroupWise®, eDirectory™, and ZENworks® Case studies, including a Linux installation and an important business solution Learn about expected returns on investment (ROI) and “Lessons Learned”

3. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 3 Case Studies GroupLink Corporation Novell ISV, Customer Engagement Solutions for Novell & Linux New York City Council Municipal Constituent Relationship Management Public Utility Organization Multi-state, remote & home-office deployment Customer Satisfaction, Sales Force Automation

4. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 4 Session Benefits By the end of this session: Discover how to integrate business solutions in the Novell Linux environment. Learn how to prepare a Linux platform for critical business applications. See an installation and configuration of a practical Linux business solution

5. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 5 Linux and Open Source Why Linux/Open Source? How Do I Get There From Here? How Long will it take? What Should I Watch Out For?

6. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 6 Why Linux and Open Source? Good For Novell? Merger of Novell and Open-Source Communities Brings Solid and Stable Services to Linux Synergy of Services atop both Netware and Linux Good For I.T.? Strong and Stable Partner (Novell) Better Control of Costs and I.T. Product Offerings Empowers I.T. Developers (Tools, Access, Community) I.T. can Tailor Solutions to their Individual Needs

7. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 7 How Do I Get There From Here? Migration Strategy (recommended) Begin With Services (Transparent to End Users) Directory Print Database New Products that are Linux/Open Source Enabled Server Based (Thin-Client) Open or Semi-Open Source Code eDirectory Enabled Authentication Begin Phasing Out Client-Side Applications

8. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 8 GroupLink ISV (Case-Study) Early 2003 – GroupLink Provided and Sold: ContactWise 32 Bit (Client/Server) software Integrated with GroupWise Integrated with Novell NDS for Authentication Great Product, But Customers Also Wanted: Web-Based Solutions Ability To Customize/Modify the Product Ability To Lower the Overall Price Ability To Integrate with Legacy Applications

9. 9 GroupLink Client/Server(Case-Study) NetWare 6.5 Pervasive Oracle ContactWise 32 Bit NDS Authentication Client/Serv er (Fat-Client)

10. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 10 GroupLink Client/Server(Case-Study) Higher Total Cost: Purchase GroupLink Products Purchase Database Purchase Operating System… Highly Invasive into I.T. Infrastructure (on every Client) High Dependence on Network Bandwidth Availability High Overhead: Backup/Recovery/Failover/Upgrades “Closed” Source Code, No Way For Customers To Customize or Modify.

11. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 11 Issues Facing GroupLink (Case-Study) Client/Server costs and overhead are quite high Nearly Everyone wants Web enabled products Linux/Open-Source can lower TCO Novell has adopted and supports Linux/Open-Source Our Product offerings are outpaced by new capabilities.

12. 12 No GroupLink Client Required GroupLink’s Solution (Case-Study) MySQL PostgreSQL Internet Novell AMP/NNLS Server-Side GroupLink Applications ● Leads Generation ● Sales Force Automation ● Customer Satisfaction

13. 13 GroupLink’s Solution (Case-Study) Web Based (Thin-Client) MySQL PostgreSQL Internet Novell AMP/NNLS Server-Side GroupLink Applications ● Leads Generation ● Sales Force Automation ● Customer Satisfaction

14. 14 GroupLink’s Solution (Case-Study) MySQL PostgreSQL Internet Novell AMP/NNLS Server-Side GroupLink Applications ● Leads Generation ● Sales Force Automation ● Customer Satisfaction All GroupLink Products Run on Linux (Server-Side)

15. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 15 MySQL PostgreSQL Internet Novell AMP/NNLS Server-Side GroupLink Applications ● Leads Generation ● Sales Force Automation ● Customer Satisfaction GroupLink’s Solution (Case-Study) All Data Requests Are Server Side

16. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 16 GroupLink Results (Case-Study) Lower Total Cost: Purchase GroupLink Products Open-Source Database Open-Source Operating System… Less Invasive into I.T. Infrastructure (Not on any Clients ) Lower Dependence on Network Bandwidth availability Lower Overhead: Backup/Recovery/Failover/Upgrades Source Code is “Open”, can be enhanced or modified by your team.

17. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 17 GroupLink Results (Case-Study) Client/Server Architecture Being Phased Out All GroupLink Products are Web Enabled Leverage Linux/Open-Source to Reduce TCO Supports Novell and Open-Source Products are Well-Positioned and Competitive

18. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 18 GroupLink Going Forward (Case-Study) GroupLink Integrated Environment GroupLink Leads Generation GroupLink Sales Force Automation GroupLink Customer Satisfaction (a version for I.T. help desk support) Appliance Offering GroupLink Integrated Products Running on NNLS/Linux Using MySQL and PostgreSQL Databases Completely Loaded and Configured Minimal Impact to Existing Legacy (Plug-n-Play)

19. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 19 2 more Case Studies New York City Council Municipal Constituent Relationship Management Public Utility Organization Multi-state, remote & home-office deployment Customer Satisfaction, Sales Force Automation

20. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 20 NYC Council – Case Study Supports 51 Elected Officials, Staff & Constituents 51 Offices with Staff Home access desired Constituent tracking desired Previous Tools: Paper records Moving to Oracle database Moving to Citrix server

21. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 21 NYC Council - Environment Novell users for over 10 years NetWare eDirectory, BorderManager® Novell GroupWise Server Components: NetWare Server Linux Server WinNT Server

22. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 22 NYC Council – Objectives with Linux Lower TCO (total cost of ownership) Introduce opportunities to increase server power Maintain security/reliability of infrastructure Introduce Identity Management benefits

23. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 23 NYC Council – Migration to Linux in Phases 1998 – NYCC began using GroupLink desktop solution for entry – level CRM selected Council offices shared database 1999 – 2001 - expanded use of GroupLink desktop solution 2001 - Implementation of GroupLink Linux solution delayed by 9-11 disaster 2002 – Roll-out of GroupLink Linux solution

24. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 24 NYC Council – I.T. Environment NetWare Server Oracle 8i, moving to 9i Linux Server Novell Portal Services (NPS) GroupLink solution (Java)

25. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 25 Case Study:NYC components Constituent Interface (Web) Administrator Interaction Council Staff Interaction Councilmember Interface (Portal)

26. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 26 Case Study:NYC Benefits Personalized, Secure Business Experience Simplify and Focus Build, Enhance Key Relationships Accelerate Results

27. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 27 Comparing ROI for Server Platforms: NYC Return on Investment (ROI) Average Savings Per Employee Response Time reduced70 - 80% Work Backlog reduced60 - 80% Errors / Rework reduced40 - 50% Learning Curve reduced18 - 20% Training Costs reduced30 - 40% Calculated Payback Time (Linux deployment): 2 to 3 months Calculated Payback Time (if on Windows instead of Linux): 6 to 8 months Calculated Payback Time (if on Unix instead of Linux): 8 to 12 months

28. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 28 Public Utility– Case Study Please contact GroupLink at info@grouplink.net to receive the latest update to these slides

29. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 29 Demonstration / Examples … Demonstration prepared for BrainShare 2004 … breakout session #TUT291 (For up-to-date screenshots of the demonstrations please contact info@grouplink.net) GroupLink’s Collaborative Customer Engagement™ (CCE™) product suite: The first end-to-end business solution for Novell and Linux Leads Generation Sales Force Automation, and customized Customer Satisfaction (incl. I.T. HelpDesk)

30. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 30 Demo Screenshots: Old Desktop version of Sales Force Automation (SFA) For up-to-date screenshots of the demonstrations please contact info@grouplink.net

31. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 31 Demo Screenshots: Linux (server) version of Sales Force Automation (SFA) For up-to-date screenshots of the demonstrations please contact info@grouplink.net

32. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 32 Demo Screenshots: Linux (server) version of I.T. Help Desks For up-to-date screenshots of the demonstrations please contact info@grouplink.net

33. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 33 Demo Screenshots: Linux (server) version of I.T. Help Desks For up-to-date screenshots of the demonstrations please contact info@grouplink.net

34. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 34 Demo Screenshots: Linux (server) Lead Generation (eReferrals) For up-to-date screenshots of the demonstrations please contact info@grouplink.net

35. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 35 Demo Screenshots: Linux (server) Management Console For up-to-date screenshots of the demonstrations please contact info@grouplink.net

36. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 36 Demo Screenshots: Linux (server) integrated CCE™ For up-to-date screenshots of the demonstrations please contact info@grouplink.net

37. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 37 Linux advantage … (summary) Leveraging your current technology infrastructure (Novell) by implementing solutions: Based on Internet and open standards Can be deployed as Web services Enabled for Novell Technology - - Linux, NetWare, eDirectory, ZENworks, GroupWise

38. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 38 Summary: GroupLink mission Collaborative Customer Engagement solutions for Novell and Linux

39. 39 Summary of Linux Benefits: Cross-industry results Travel & Entertainment Legal and LawGovernment Accelerated event tracking and project management by 20% Improved accuracy and timeliness of Case Management by 50%. Reduced customer planning and coordination time by 70%. Reduced sales cycle from 6 weeks to 2 weeks. Industrial SalesServices & Non Profit Professional Services Increased revenue (contributions) by 25% in a year. Increased effectiveness of new client correspondence over 35%. Increased leads / referrals over 90%. Increased cross-sell closures by 40%. Banking - Financial Services

40. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 40 Novell / GroupLink Summary … Executive View: Value of Novell technology – Linux, ZENworks, eDirectory, GroupWise High-Payback leverage of technology Case Examples of leverage: Linux Advantages to ISVs (GroupLink) Constituent Relationship Mgmt (NYC) Customer Satisfaction, Sales Force Automation (SWG)

41. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 41 Session Summary Migrating business applications to Linux can be a critical success factor in migrating to the Linux platform. Planning and installing Linux-based business applications Specific Novell Nterprise Linux Services (NNLS) component issues Integration options with Novell GroupWise, eDirectory, and ZENworks Case studies, including a Linux installation and an important business solution Learn about expected returns on investment (ROI) and “Lessons Learned”

42. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 42 Case Study Summary GroupLink Corporation Novell ISV, Customer Engagement Solutions for Novell & Linux New York City Council Municipal Constituent Relationship Management Public Utility Organization Multi-state, remote & home-office deployment Customer Satisfaction, Sales Force Automation

43. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 43 Session Summary You should now have: Gained an understanding of how to integrate business solutions in the Novell Linux environment. Learned how to prepare a Linux platform for critical business applications. Seen an installation and configuration of a practical Linux business solution

44. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 44 ROI Summary for Server Platforms Return on Investment (ROI) Average Savings Per Employee Response Time reduced70 - 80% Work Backlog reduced60 - 80% Errors / Rework reduced40 - 50% Learning Curve reduced18 - 20% Training Costs reduced30 - 40% Calculated Payback Time (Linux deployment): 2 to 3 months Calculated Payback Time (if on Windows instead of Linux): 6 to 8 months Calculated Payback Time (if on Unix instead of Linux): 8 to 12 months

45. © 2003, 2004 Novell Inc., GroupLink CorporationAll rights reserved.www.grouplink.net 45 “Thank You” - - Information Please contact GroupLink for a Thank You gift for your participation in this presentation (mention BrainShare 2004 #TUT291) Best Practices in Deploying or Migrating Business Solutions to Linux www.grouplink.net info@grouplink.net (801) 298-9888 x122

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