1. Resource Center Of NGOs for Human Rights (CReDO) www.credo.md credo@credo.md October 20, 2004

2. CReDO Mission CReDO is a consultancy and educational center for socially active actors of the civil society of Moldova. CReDO consolidates civil society actors organizational and action capacities to promote democratic social and policy changes.

3. History CReDO was constituted upon the initiative of the three leading human rights NGOs of Moldova in December 1999: Moldovan Helsinki Committee for Human Rights Independent Society for Education and Human Rights League for Defense of Human Rights of Moldova

4. CReDO Programs Organizational Development Program Informational Center Program Advocacy & Social Changes Program

5. Organizational Development Program Builds management leadership skills Develops organizational systems Products  A. Masters in Nonprofit Administration  B. Consultancy in organizational development  C. Social Leadership course

6. Masters in Nonprofit Administration unique in Moldova and the region; key-persons in organizations; International studies format; Partnership with Academy of Public Administration; Flexible format for busy professionals, including distance-learning as of 2005; Modules can be taken on a stand-alone bases Educational materials, individual tutor support, library, video materials (2 trainings per module);

7. Masters in Nonprofit Administration Modules Review of Nonprofit sector Accountable and Democratic Structure of Nonprofits Project Writing and Management Fundraising and Income Diversification Nonprofit Financial Management Human Resource Management Marketing of Nonprofit Services Volunteer Management Social Marketing Organizational Strategic Planning Managerial Psychology Organization Evaluation

8. Masters in Nonprofit Administration Results: More than 100 graduates from 50 ngos; Hundreds of built organizational systems and improvements Many examples of the organizational success

9. Social Leadership course Develops personal confidence in social change Builds personal and professional capacities to carry out social work Builds socially responsible and accountable leadership qualities

10. C. Social Leadership course Modules: Foundation of Social Leadership Developing Personal Leadership Capacity; Social Leadership Values, Principles, Ethics; Developing professional leadership skills; Becoming Social Leader, developing Leader- Followers relationship; Leadership in Organizational context; Coaching/mentoring for social leadership

11. Informational Center Program Informational Center offers access to printed and electronic sources in the areas of human rights, advocacy/social change, public policies, public and non-profit management.

12. IC Services, www.credo.md/librarywww.credo.md/library Consultation and borrowing of entries (more than 3 000 entries in En, Ro, Ru.) E-library available on CReDO webpage Identification and facilitation of access to information Thematic and periodic electronic bulletins on new and existing entries Electronic bulletin about opportunities for education with CReDO and other educational providers.

13. Informational Center Results Improved informational exchange and communication between NGOs Informational consolidation of active actors NGOs more than 30 NGOs annually benefit from services 8-10 books are borrowed weekly 50 copies are made per week Electronic bulletin sent to around 150 e-addresses

14. Advocacy and Social Changes Program Promotes social changes approach Develops skills in carrying out public interest actions Encourages cross-sector common initiatives Efficient use of a variety of Advocacy and social change tools

15. Advocacy and Social Changes Services Masters in Advocacy and Social Changes Intensive Advocacy Course and Social/Community mobilization Policy Research/Analysis, Policy Research/Analysis educational modules.

16. Master’s Program in Advocacy and Social Changes First and unique program in Moldova Comprehensive/Professional Intended for key-persons from social active NGOs Offers 8 - 9 modules Each module has a theoretical and practical session Some modules can be taken by distance learning

17. Program Modules Concept of Advocacy and Social Change Planning Advocacy and Social Change Monitoring and Reporting Strategy Media awareness strategy Legislative and decision-making Lobby Strategy Selective Human Rights Litigation Strategy Negotiation Strategy Cooperation and Partnership Building Strategy Public Policy Analysis

18. Program methodology Modules are provided by the most experienced practitioners in Moldova with regional experience Interactive theoretical and practical sessions are aimed at transfer of knowledge and right attitude Practical sessions are aimed at building practical skills Participants work additionally individually with consultants throughout the program Participants receive module based educational materials Participants are given unlimited access to Informational Center with the best and most comprehensive sources in the region

19. Program Results Theme based social change training packs Organizations improved and applied in practice their social change capacity skills Participants acquired basic knowledge and skills of the problem analysis identification of its causes and effects Organizations became more professional in advocating and representing the needs of their constituencies

20. Thank you for your kind attention! www.credo.md credo@credo.md Tel: 212 816