1. New Zealand’s no-fault system Ron Paterson NZ Health and Disability Commissioner San Diego, June 2004

3.  Mr A, a 36-year old man, presented to a medical centre with chest tightness and shortness of breath. He had a strong family history of heart disease  The nurse took an ECG which indicated significant myocardial infarction  Dr B, the on-call doctor, diagnosed a chest infection and sent Mr A home Case study: Misdiagnosed MI

4.  Mr A died at home 2 hours later  Post-mortem showed the cause of death to be ischaemic heart disease Case study: Misdiagnosed MI Image: www.ecglibrary.comwww.ecglibrary.com

5.  Since 1974, medical malpractice claims have been effectively prohibited in New Zealand, even for gross negligence Why can’t Mr A’s family sue Dr B?

6.  Compensation for medical injury is provided by the Accident Compensation Corporation, a state-funded insurer  Concerns about the quality of medical care are resolved by an independent Ombudsman, the Health and Disability Commissioner Why can’t Mr A’s family sue Dr B?

7. Accident Compensation Corporation Health care provider Health and Disability Commissioner Claim Complaint resolution Complaint Compensation Professional discipline Competence review Unhappy patient

8. Currently, compensation is available for: (1) medical error (the failure to observe a standard of care reasonably to be expected in the circumstances); and (2) medical mishap (a rare and severe adverse outcome of treatment that is properly given) Which medical injuries get cover?

9.  In 2005, medical compensation will be widened to cover ‘treatment injuries’  The reforms will remove any consideration of fault, rarity or severity  These reforms will cost US$5.37 million per year on top of the US$29 million spent currently Are any reforms planned? Ruth Dyson, ACC Minister

10.  The Accident Compensation Corporation accepted that Mr A’s death was the result of medical error  Mr A’s widow received compensation for funeral costs and loss of income Case study: Misdiagnosed MI

11.  Any person can complain to the Health and Disability Commissioner, orally or in writing, alleging breach of a patient’s rights Who can complaint to HDC?

12. Which rights are in the Code?  The Code of Consumers’ Rights sets out ten rights relating to the quality of care  The Commissioner’s jurisdiction does not extend to issues of access of funding

13. What is the Commissioner’s role? Education  Learning, not lynching Complaints resolution  Resolution, not retribution

14.  Mr A’s wife complained to the Health and Disability Commissioner about the poor standard of care provided to her late husband by Dr B Case study: Misdiagnosed MI

15. How are complaints resolved?  HDC supports low-level complaints resolution  Advocacy and mediation are often successful  Investigation is reserved for serious complaints Judi Strid, Director of Advocacy

16. What is the investigation process?  Inquisitorial, not adversarial  Expert advice on clinical issues  Can examine systems issues  Cases are decided “on the papers” – usually no face to face hearing

17. Case study: Misdiagnosed MI  HDC asked Dr B to respond to Mrs A’s letter of complaint  Dr B accepted that he had misread the ECG and failed to recognise the seriousness of Mr A’s condition  Dr B provided evidence that, at the time of the consultation, he had been suffering from undiagnosed concussion following an altercation with his neighbor

18. Case study: Misdiagnosed MI  The evening of the death, Dr B had visited Mr A’s widow to apologise and offer his condolences  Dr B normally had no problem reading ECGs, but he nevertheless undertook further training following this incident

19. Case study: Misdiagnosed MI  Mrs A’s complaint was upheld – Dr B had failed to exercise reasonable care and skill when assessing Mr A’s chest pain  Dr B’s personal circumstances (the concussion) did not dilute his professional duty of care, but were relevant in deciding what further actions were needed

20. Do many complaints end in discipline? 714 complaints to HDC 337 investigations 106 breach findings 8 disciplinary hearings 2002/2003

21.  Health and Disability Commissioner acts as gatekeeper to disciplinary proceedings  Medical Practitioners Disciplinary Tribunal may remove a doctor’s name from the Medical Register, place conditions on a doctor’s practice, and/or impose a fine Professional discipline

22. Case study: Misdiagnosed MI  HDC decided not to refer this case forward for possible disciplinary action  HDC sent a copy of the report to Dr B’s professional body, the Medical Council, to keep on their records  HDC also sent a copy to Dr B’s employer, the Medical Centre, which confirmed new procedures for sick staff

23. Medical Discipline in NZ 1994-2003 MPDCMPDT Number of doctors facing disciplinary charges l

24. Individual complaints offer a window of opportunity to improve health services generally. Building a fence at the top of the cliff

25. Case study: Misdiagnosed MI  In response to Mrs A’s complaint, the Medical Centre implemented a policy on staff impairment and illness, including a stand-down period after head injury  The anonymised report was widely disseminated for educational purposes, discussed in a medical journal, and placed on HDC’s website www.hdc.org.nzwww.hdc.org.nz (02HDC01833)

26. No greener pastures New Zealand remains the safest place in the world to practise medicine. Professor Peter Skegg, 2003

27. The bottom line New Zealand’s ‘no fault’ compensation system is consistent with efforts to improve the quality of health care but needs to be complemented by a flexible and effective complaints system. Peter Davis, Inaugural lecture, 2000