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Usability Evaluation The Supreme Court of Texas Sheng-Cheng Huang and Anuj A. Nanavati School of Information University of Texas at Austin November 22, 2004
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Overview ► Introduction ► Potential users and information need ► Test objectives and environment ► Test participants ► Test procedure ► Data analysis ► Recommendations Problem areas Additional functionalities
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The Supreme Court of Texas
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Introduction ► Texas Judiciary online Supreme court of Texas Court of criminal appeals Court of appeals Trial courts ► Use of the Web site Case related information – access + search + monitor ► Briefs, opinions, orders, deadlines ► Party, attorney, firm, trial courts, judge Procedural and administrative court rules Contact information ► Attorney, party, judge
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Potential user groups and Information need ► User groups Attorney ► Trial ► Appellate Journalist ► Regular monitor ► Occasional monitor ► Watch dogs Law scholar ► Law student ► Law professor ► Court advisory committee member Novice user ► Different Information need Search targets Known information Constraints
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Test objectives and Environment ► Objectives Identify distinction between different information needs Obtain understanding of information categorization and organization Determine effective information delivery Identify most frequently used features Identify overall satisfaction level ► Environment User’s workplace Different computing environment ► 4 users – high configuration laptop computer ► 2 users – personal computing environment Recording software ► Morae
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Test participants ► Two user groups ► Total: 6 3 attorneys 3 journalists ► Use of key information Attorneys ► Case actions ► Orders/opinions ► Rules and procedures Journalist ► Case briefs ► Orders/opinions ► Individual info ► Diverse age group: 26-55+ ► All experienced and frequent computer/Web users
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Test procedure ► Consent form ► Pre-test questionnaire ► 5 tasks: access + search + monitor 1. Search general case information by case number/keywords 2. Search opinion or orders by case number/keywords 3. Search for Texas rules of appellate procedure 4. Track general case development, specific actions or events 5. Open task chosen by participants ► Post-test questionnaire ► Interview – user feedback
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Data Analysis - 1 ► Evaluation Measures Quantitative ► Demographic and computer usage data Qualitative ► Subjective responses ► Subjective ratings ► Task analysis by user group Task 1
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Data Analysis - 2 Tasks 2 and 4 Tasks 3 and 5
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Data Analysis - 3 ► Other issues ► HTML Source Assessment
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Recommendations ► Four major problem area Menu design Information description Information organization Information needs ► Two levels of priority ► Additional functionalities ► http://www.supreme.courts.state.tx.us/ http://www.supreme.courts.state.tx.us/
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Problem Area: Menu Design ► Level: 1 Appropriate and familiar labels ► Front Desk FAQ No sub menus for single entity Main menu entry for important info ► Contact information, FAQ ► Level: 2 Proper highlighting for current mouse focus Don’t hide the remaining menu Menu categorization ► Rules
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Problem Area: Information Description ► Level: 1 Current and previous versions or rules General case info upfront ► Party, trial court Contact information for inquiries ► Party, attorney, firm ► Level: 2 Rule numbers with current versions Clear labeling for date field in search forms Multiple input format for COA number
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Problem Area: Information Organization ► Level: 1 Links to opinions & briefs with case info The folder icon ► Level: 2 Categorized labeling on the home page ► Latest news/releases, weekly orders, events
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Problem Area: Information Needs ► Level: 1 Party name in opinion search results Time deadlines for cases ► Level: 2 Statistical information for a court term ► Case trialed ► Opinions released ► Cases per judge
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Additional Functionalities ► Case info in the case mail feature ► Case search by Law firm Attorney Party Pending cases ► Opinion search by Keywords judge ► Search interface Rules E briefs
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Questions or Comments? Thank you !
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