1. THE FUTURE OF SERVICE DELIVERY TURNING THE CURVE REFLECTIONS ON MENTAL HEALTH Frank Quinlan, CEO FRSA Conference, Canberra, March 2014

2. The Mental Health Council of Australia The peak national NGO representing and promoting the interests of the Australian mental health sector

3. Who is the Mental Health Council of Australia? MHCA Members include national organisations representing consumers, carers, professional associations, special needs groups, clinical service providers, public and private mental health service providers, researchers and state/territory community mental health peak bodies

4. Our discussion today Current developments and processes in mental health reform Changing influence of consumers and carers in mental health advocacy The role of family services in supporting mental health outcomes

6. Developments in mental health 4 th National Mental Health Plan & uncertainty regarding 5 th National Mental Health Plan 10 year roadmap for mental health (now a 7.5 year roadmap) 2011 budget initiatives (some still commencing – eg PIR) Two National Report Cards on Mental health and Suicide Prevention

7. Developments in mental health National Mental Health Commission review of mental health Government’s Commission of Audit McClure review of the social security system Government’s review of Medicare Locals Implementation of the Partners in Recovery Program Implementation of the NDIS

8. Development of the NDIS Introduced the concept of national insurance for disability Introduced coverage for psychosocial disability Rode on wave of political enthusiasm

9. Opportunities offered by the NDIS Individual choice and control Additional resources Long-term planning and commitment Portability

10. THE FUTURE OF SERVICE DELIVERY TURNING THE CURVE REFLECTIONS ON MENTAL HEALTH Frank Quinlan, CEO FRSA Conference, Canberra, March 2014

11. Role of consumers and carers Individual choice and control Rights based approach - not just to services, but to a “contributing life” Fundamentally driven by outcomes NOT by activities

12. Human rights context Importantly, the Convention makes a significant shift away from the medical model of disability towards a social model of disability. This demands the development of different solutions to redress the current situation. Graeme Innes AM

13. Human rights context The Convention recognises that disability is an evolving concept and that disability results from the interaction between persons with impairments and attitudinal and environmental barriers that hinder their full and effective participation in society on an equal basis with others. Graeme Innes AM

14. THE FUTURE OF SERVICE DELIVERY TURNING THE CURVE REFLECTIONS ON MENTAL HEALTH FRSA Conference, Canberra, March 2014

15. What does this mean for services?

16. Characterising the emerging system drivers (from yesterday’s presentation from Gerry Naughtin, MIND) DriverCurrentFutureSuccess factors Unique value proposition Commonality with other funded agencies Differentiate d Understanding differences and commonalities Service delivery focus Prescribed by funder (outputs) Brand recognition and value for $ Individualise d Relationships, brand and costs matter Staff performanceImportant Choice of staff member Service user expectations Not important because of geographical monopolies CriticalUnderstanding and framing expectations

17. Characterising the emerging system drivers (from yesterday’s presentation from Gerry Naughtin, MIND) DriverCurrentFutureSuccess Factors Geographical Coverage Prescribed by funder with geographical coverage of national programs Choice of provider within regions Opening up of service monopolies Capacity to broaden geographical reach at affordable cost RegulationDetailed reporting accountabilities Reduction of red tape Simplify accreditation requirements Government and consumer interest in service competency, popularity and outcomes PerformanceOutputs and data reporting highly prescribed Focus on outcomes and minimum data requirements Consumer satisfaction and connectivity will be critical

18. Characterising the emerging system drivers (from yesterday’s presentation from Gerry Naughtin, MIND) DriverCurrentFutureSuccess Factors CostStandardised unit of funding Known $ for defined funding period Funding variable based on demand Government and consumer focus on value for $ Scale, brand recognition and IT systems Cash flow Sector fundingFunding to NGOOpening up market to private, statutory and NGO agencies Interest and costs in continuing roles as a service provider

20. Measuring outcomes in family services Value for Everyone Report 2013

22. Measuring outcomes in mental health? National indicators and targets for mental health

24. Measuring outcomes… More people with poor mental health will have better physical health and live longer More people have good mental health and wellbeing More people with poor mental health will live a meaningful and contributing life

25. Measuring outcomes… More people will have a positive experience of support, care and treatment Fewer people will experience avoidable harm Fewer people will experience stigma and discrimination

26. Implications for Family Services What does all this mean for the role of family services in mental health?

28. Role for Family Services Family strengthening Relationship counselling Conflict resolution and management Parenting support Mental health promotion Broader health promotion activities

29. Role for family services Liaison with community mental health and social and community services Especially links to housing and employment service providers Targeting high risk groups – ATSI, CALD, GLBTI Service models built on outcomes rather than activities

30. Implications for Family Services What does all this mean for the role of family services in mental health?

31. THE FUTURE OF SERVICE DELIVERY TURNING THE CURVE REFLECTIONS ON MENTAL HEALTH FRSA Conference, Canberra, March 2014

32. What contribution can family services make? What are you doing now? What are the barriers? What needs to change to overcome those barriers?

33. What contribution can family services make? More people with poor mental health will have better physical health and live longer

34. What contribution can family services make? More people have good mental health and wellbeing

35. What contribution can family services make? More people with poor mental health will live a meaningful and contributing life

36. What contribution can family services makes? More people will have a positive experience of support, care and treatment

37. What contribution can family services makes? Fewer people will experience avoidable harm

38. What contribution can family services makes? Fewer people will experience stigma and discrimination

39. THE FUTURE OF SERVICE DELIVERY TURNING THE CURVE REFLECTIONS ON MENTAL HEALTH FRSA Conference, Canberra, March 2014