1. A 2020 VISION OF IT LEADERSHIP

2. Tom Babington, CCIO, Vice President – Technology Solutions Phone: (407) 381- 3742 tomb@epicgroupllc.com EPIC ENGINEERING & CONSULTING GROUP, LLC A 2020 Vision of IT Leadership

3. Key Issues for 2020 3 Will the IT role still exist? And if it does, will the role be relevant? How will IT leaders spend their time?

4. How much will it differ from what you do today? 4

6. 6 Role of Local Government IT Model LANDSECURITY PEOPLEMONEY

7. 7 EPIC Role of Local Government IT Model MONEY SECURITY LAND PEOPLE

8. 8 EPIC Role of Local Government IT Model

9. Current Profile 9

10. Current Profile: IT Management 10  IT Leaders protect their brand by adopting: More integrated business solutions Less costly and more dynamic networks Less of a role as provider and more as a partner Less time in “engine room” and more time in “board room”

11. Current Profile: Service Maturity Model 11 Strategic partner Technology provider Service provider IT infrastructure management IT service management Business service management RELATIONSHIPS OVER TIME COMPLEXITyCOMPLEXITy Business partner Maturation leads to increased confidence and organizational impact

12. A Closer Look 12 Adaptability Agility Mobility

13. 13 Barriers are deeply rooted in the organization:  Overcoming inflexibility in the manager’s mental models  Addressing organizational complexity at the business process level  Identifying mismatches between current resources and future needs Source: “The Adaptable Corporation”, Eric D. Beinhocker; The McKinsey Quarterly, Management 2006 number 2, Volume: 2006, Issue: 2, Publisher: McKinsey & Company, Inc., Pages: 76-87 Adaptability – Trends and Transitions

14. 14  The Software as a Service (SaaS) model will merge with the iStore model to produce business functions as apps, available on demand.  Ten years from now, the Tax Collector’s Office may not care where an app comes from or where the computer that produces and processes the app is located… Adaptability – Trends and Transitions

15. 15 = Living at sustenance level on a diet of low-hanging fruit Understand your Costs (not just know them) + Optimizing system capacity IT Governance to Manage Supply & Demand & Priorities + Diffusing management complexity Establish Standards Commit to Priorities Adaptability – Trends and Transitions

16. A Closer Look 16 Adaptability Agility Mobility

17. Agility – Trends and Transitions 17 Business-focused Initiatives and their Tools  Business Process Analysis  Project Management  Staff Development  Continued Statewide Collaboration  IT Governance  Business Analytics

18. 18  The next replacement of desktop computers in the Tax Collector’s Office – will be the last replacement of PCs in the Tax Collector’s Office.  The next user interface will grow out of the current generation’s manual dexterity with their handheld mobile devices as a wearable accessory.  The next server-bound e-mail system upgrade in the Tax Collector’s Office – will be its last, as local governments move their e-mail to the web where it will become extinct. Agility – Trends and Transitions

19. 19  The next server-bound storage upgrade the local government purchases – will be its last.  There will still be earth-bound network devices that will require on-site support.  The robots and drones will take care of those things. Agility – Trends and Transitions

20. 20 About those pesky drones……….

21. A Closer Look 21 Adaptability Agility Mobility

22. 22  More than information, documents and images mobility means moving… Communications moves Urgency moves Decision-making moves Mobility – Trends and Transitions

23. A Closer Look 23

24. 24  Transparency  GIS & spatial orientation  Solutions that are Agile and Lean SaaS, IaaS, PaaS and coming soon EaaS  New Age Agencies: Regional Information Management Authority Transformative Drivers for the Future

25. 25 Who should we be most concerned about?  The Public Sector Entrepreneur?  EaaS?  Airborne Drones?  Earth-borne Robots?  County Clerk? Transformative Drivers for the Future

26. 26 Data as a commodity for exchange traders  Storage capacity becomes cheap, abundant, transient and even more problematic.  “Cloud providers” are acting not as the “cloud owner”, but as the middleman, the broker, the day trader who will receive data over the Internet and then pass it along to one or more true cloud providers – anywhere in the world for any length of time. Transformative Drivers for the Future

27. 27 Data as a commodity for exchange traders  The data becomes a publicly-traded commodity that will be managed by the least expensive host – until a less expensive host appears, within a week or within seconds.  The data will move to the cloud provider who is, at any moment, managing the best margin between the amount of capacity rented for the data and the price the owner of the data is willing to pay. Transformative Drivers for the Future

28. EPIC Data Hosting Commodities Market Model 28

29. EPIC Data Hosting Commodities Market Model 29

30. Summary 30  Big Picture  The business role of IT in the Office of the Tax Collector  Addressing organizational complexity at the business process level, then establishing Standards and committing to priorities  Using IT Governance to Manage Supply & Demand & Priorities  Always considering regional collaboration

31. 31 A View From the Beach Things seem pretty secure, simple, stable. but things can change quickly with unintended consequences EKW

33. 33

34. Use IT Governance to Manage Demand, Supply & Priorities Actively seek opportunities for regional collaboration “If you’re not at the table, you’re probably not on the menu.” (Anonymous) “Do it for yourself before someone else does it for you.” (TB) Final Thoughts 34

35. And about those flying Frisbee Drones… Final Thoughts 35

36. We Already Have a Counter Measure 36

37. 37 Tom Babington Vice President – Technology Solutions (407) 536-4516 tomb@epicgroupllc.com