1. 1 How the Cloud will impact MSP’s Rob Peretson Bob Godgart … will begin shortly

2. 2 How the Cloud will impact MSPs

3. 3 Presentation outline » Robert Peretson SuccessfulComputerConsulting.com » Bob Godgart Former CEO Autotask / Now CEO ChannelEyes.com » Chris Martin GFI MAX

4. 4 What do you see/hear happening today? » Big trends (affecting IT Support/MSPs?) o Cloud o Huge Growth in Mobile Computing & BYOD o OpEx v CapEx » Are ‘end customers’ talking about cloud or asking for cloud services? » Are people even aware if/when they’re consuming ‘cloud services’? (Does ‘Cloud’ hype match the ‘feet on the streets’ experience ?)

5. 5 What do you think MSP industry will look like in 3 years? » Volume of Business » Declining Hardware/Software Support? » Technologies supported □ Greater Cloud/Mobile/Communications? » Manufacturers going direct?

6. 6 What new jobs/skills will MSPs need to learn? » Developer Skills » Selling & Position Services rather than technology (What can I do to tool up for the future?)

7. 7 Any changes to MSP operations? » How will MSP’s earn their money? o Introducer fees o Services attach? o How will MSP’s deal with Cloud Support? (Deeper Dive into business model changes)

8. 8 How will MSPs avoid being squeezed? » Microsoft going direct? » More Business Consulting » Software Integration Services (If software companies?)

9. 9 Question & Answer

10. 10 More Information » Successful Computer Consulting □ robert@successfulcomputerconsulting.com □ SuccessfulComputerConsulting.com/GFIwebinar » ChannelEyes □ bobg@ChannelEyes.com □ www.channeleyes.com

11. 11 MSP Business Management » Real-world tips and resources » Videos, webinar recordings, whitepapers, e-books, and more » Blog articles discussing the latest topics and techniques Helping you to: » Grow your IT support company » Run your company more profitably » Deliver fast IT support and increase uptime » Minimize threats to your business www.mspbusinessmanagement.com

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