4 th October 2012. Kris Barker GM, Broadband Confidentiality & legal statement The information contained in this Presentation slide-pack is confidential.

4 th October 2012

Kris Barker GM, Broadband

Confidentiality & legal statement The information contained in this Presentation slide-pack is confidential information for discussion purposes only and should not be disclosed without British Telecommunications plc (BT's) permission. Please treat it accordingly and do not forward, republish or permit unauthorised access. Please note that BT has taken reasonable care to check that the information contained in this Presentation slide-pack is accurate at the time of issue, however, it is subject to change. In relation to any products/services referred to in this document which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available. References to any such service and time scales contained within this document are indicative and estimates for information purposes only and these and other information do not constitute any contractual or other obligation. Applicable BT standard terms and conditions apply. © British Telecommunications plc, 2012 British Telecommunications plc Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000

Agenda for today - morning

Agenda for today - afternoon

Broadband roadmap - Fibre Graeme Snell Demand Stimulation Director

BT’s commercial roll out and Government (State Aid) funded fibre broadband rollout BT’s approach –Intervention roll out will mirror commercial rollout - standard products and services –“Fibre as far as possible” BTW will be deploying WBC alongside the rollout (with very few exceptions) –For BTW customers practically zero effort to serve the additional intervention areas 7 Openreach is delivering fibre to approximately 2/3 rd of the UK as part of its commercial rollout BT is committed to helping meet the government aspiration of 90% fibre broadband coverage by 2017 Funding for the final 1/3 rd is organised and administered by Broadband Development UK (BDUK) on behalf of Department of Culture, Media and Sports Practically every local authority has applied for BDUK funding Following open tender, two providers have signed a framework contract with BDUK

CP agnostic demand stimulation complements retail marketing and accelerates adoption Driving market growth and awareness Helping to position roll out as a regional activity, driven and ‘owned’ by local government Funded primarily by LBs, but potentially with BT contribution (at wholesale level, not BT Retail) Regional campaigns, with a dedicated marketing team in region Local authority branded portal with white label content, availability checkers etc. CRM system and eDM/direct mail services Events, workshops Regionally branded cabs, flyers, vans etc. 8 BT is offering ‘CP agnostic’ marketing support to local bodies Services Include

A white label demand stimulation campaign would seem to increase the rate and level of adoption of fibre broadband – in all markets Demand stimulation impact in Milton Keynes vs. based case of other comparable exchanges (M3 exchanges where Virgin presence >80%) Demand stimulation impact in Cornwall vs. base case of other comparable exchanges (M1 exchanges) Cornwall Rest of UK M1

Now is the time to focus your marketing campaigns to coincide with rollout 10 Cornwall North Yorkshire Northern Ireland Lancashire Rutland Surrey Wales Campaigns up and running Campaigns expected to start in Q4

Superfast Cornwall update £132m partnership – EU, Cornwall Council & BT - started OCT-2010 – targeting all 250k premises Aims: aiming for 80-90% FTTX coverage + strong focus on take-up Coverage now: FTTX: 109k premises passed NOW inc. 7.5k FTTP (Falmouth, Truro, Liskeard, St Austell) Take-up: 14,000 live customers through 27 ISPs Next phase: 180-200k FTTX premises by APR-13 including 48k premises FTTP Business & strategic growth areas prioritised for FTTP New trials & tests being pioneered in Cornwall eg. Fibre on Demand Superfast Cornwall keen & resourced to work with ISPs to drive take-up, particularly around FTTP Contact: ranulf.scarbrough@bt.com (opp. Truro station, SEP-12)

BDUK – Get involved now! Who in your organisation needs to know about the rollout plans for BDUK areas? –Suggest Marketing & Sales, Customer Service, Network build teams Tell us what type of information you would like us to provide about the plans for exchange enablement in BDUK areas –E.g. timings, coverage, PR/Marketing activity Openreach in conjunction with BT wholesale will then create a communications channel to provide updates on BDUK plans –Likely to use the existing BT wholesale fibre surgeries (contact lee.martin@bt.com for details)– our aim is to launch this by the end of the year lee.martin@bt.com –Do you require regular updates at this ISP forum as well? Finally, this is not just about a mass market consumer sales opportunity. –There are likely to be bespoke SME sales engagement opportunities for CPs in BDUK areas as SME business support / capability training is a key part of the demand stimulation programme in many of the BDUK bids

Fibre Broadband FTTC and FTTP Neil Tye Head Fibre Broadband

FTTC up to 80Mb service available, FTTP in EMD Services up to 330Mb & trials on fibre on-demand FTTC up to 80Mb service available, FTTP in EMD Services up to 330Mb & trials on fibre on-demand Approx 31,000 cabinets RFS at 1,210+ exchanges and 1 600+ planned 163 extra newly announced exchanges Approx 31,000 cabinets RFS at 1,210+ exchanges and 1 600+ planned 163 extra newly announced exchanges Nearly 12 million ‘premises’ passed 7 months ahead of schedule with over 850,000 End Users Nearly 12 million ‘premises’ passed 7 months ahead of schedule with over 850,000 End Users How is Fibre doing? 22% ADSLcustomers in footprint. Average ‘Business’ conversion of 12% of enabled footprint. ‘Best in class’ conversion of 42% 33% of BTW external SP FTTC lines are 80/20. Availability checker will always show the FASTEST available speed 33% of BTW external SP FTTC lines are 80/20. Availability checker will always show the FASTEST available speed 70 CPs selling the service, over 40 of whom we see as ‘commercially launched’ Negligible impact on backhaul costs; the heavy users on Fibre were the heavy users on copper. Negligible impact on backhaul costs; the heavy users on Fibre were the heavy users on copper. Integral part of BTW’s WBC and WBMC portfolio, systems and network Part of £2.5Bn BT funding to 2/3rds end 2014 BDUK: 8 regions signed and growing

Broadband Fibre Product Road Map 2012 & 13 Q1/2 Q3/4 Q1/2 Fibre Launch of “80/20” FTTC: 80Mb up / 20Mb down Fibre Performance Tester Improvements FTTx Real Time Quality of Service EMD EMD 330Mb FTTP product Differentiated through put trial FTTP On Demand trials FTTC self install trials FTTC self install systems trials Q3/4 “Wires Only” launch BDUK areas roll out FOX strategic solution 220M FTTP launch Remote Assure Trials Fibre on Demand launch Availability Checker Availability Checker URL retirement Differentiated SLA launch Connection offer £20 off 80/20 reduced rental offer Migration from LLU offer £40 off 12/13 13/14 40/2 STOP Sell FTTP 330/20 Rental offer Future activities are aspirational and not fully committed Free bulk check

Diff Services Objective: Improved peak throughput and differentiation between products Deployment Q3 Migration Q3/Q4 LaunchQ1 13/14 Remote Assure Trial Objective: remote assure vs SFI for subset of fault types Trial status: Live Availability Checker Version Control: Next version: Removal of Broadband Availability Checker Version 26 on 21st October 2012 Changes: Added fields and “Look and Feel” changes Q4 Differentiated SLA, Remote Assure and Availability Checker

Broadband roadmap – WBC/WBMC Andy Wright Head of Product Management Wholesale Broadband Connect andy.s.wright@bt.com andy.s.wright@bt.com

Broadband Product Road Map Q2 Q3 Q4 2013/14 20C Fibre 21C Migration from 20C IPstream to 21C Wholesale Broadband Connect Release AD 19 th Aug Rollout of WBC expands footprint to exceed 90% of UK end users Release AE 21 st Oct Release AG 18 th Mar Release AF 13 th Jan Early mkt deploym’nt FTTx Real time Quality of Service Notify FTTC self install technical trials FTTP on demand trails Early market deployment of 330Mb FTTP product Migrate from LLU offer £40 off Differentiated throughput Trial Availability Checker IPstream ‘Stop Sell’ Consumer switching: OfCom Statement CGNAT Private Addressing Launch Advance Services (WBC Assured) Stop Sell Advanced Services (WBC Assured) Withdrawal WBC EP 40Gb Host Links launch Dynamic Line Management (DLM) improvements Differentiated SLA launch Fibre on Demand Launch Fibre Only Exchange strategic solution Launch of 220Mb FTTP Multi Service Edge Trials Usage Report Enhancements Rollout 416 MSEs Rollout 119 MSEs IPstream retirement within WBC & Datastream in total Weekend appointing Trials of Cool Broadband also Fixed Rate Product Release AH 20 th May Release AI 22 nd Jul Release AJ 23 rd Sep Further WBC expansion plans Launch of “Wires Only” 40Mbs Stop sell (40/2 product) BD UK areas roll out Advance Services on 20C Stop Sell Advanced Services on 20C Withdrawal Availability Checker URL retirement FTTC self install systems trials Remote assure trails FTTP 330/20 rental Offer 2013/14 information covers full year & is future info/aspirational

Broadband Developments Road Map: October 2012 Release AD 20 th August Release AE 21 st October CP Action Needed No Impact on CPs WCR: New measure “Create to Clear”(BB269-12) BB Availability Checker: Version Removal (BB145-12) CP Action Recommended Technical changes for 20C BB Retirement (BB323-12) KBD: End User TV Connect and RTQoS diagnostics (BB267-12) WBC Fixed Rate: Service Trial (BB 270-12) FTTP: Traffic Management Act Permit or Notice (BB135-12) FTTC: Introduction of PCP Only Trial (BB270-12) New Fault Clear Codes for Fixed Rate product (BB271-12) FTTP: add Layer 2 switch ID on new & succession provides (BB135-12) New Error Code: “DN not recognised” (BB135-12) Migration from 20C eCo BB to 21C eCo Plus for 20C assets (BB275-12) Knowledge Based Diagnostics: SuperLite Diagnostics (BB134-12) BB Availability Checker: Version Removal (BB415-12) Extension of Order & Fault Tracker Notes (BB270-12) FTTP: processing of FVA discount message (BB425-12) T2R Journey: change of “Clock has Stopped” policy (BB274-12) Enhanced Broadband Usage Reports (BB425-12) New 40Gb Extension Path (BB135-12) Portal changes for Extension of Order & Fault Tracker Notes (BB425-12)

Broadband Release Schedule ReleaseDate Release AE22 nd October 2012 Release AF14 th January 2013 Release AG18 th March 2013 Release AH20 th May 2013 Release AI22 nd July 2013 Release AJ23 rd September 2013 Release AK25 th November 2013 The above dates are not confirmed until 90 day notification has been published

MSE: Multi-service Edge Why? Growth in bandwidth demand from increased volume and usage requires us to expand the BT Wholesale 21CN Broadband Platform. What are BT doing? Introducing a new Broadband Remote Access server (BRAS) called Multi-service Edge (MSE) Who is affected? All CPs who buy WBC and WBMC When? Initial phase has 5 trial sites starting with Bradwell Abbey (off Milton Keynes) then: 119 MSEs by March 2013 416 MSEs by March 2014 So what does it mean for you? So what does it mean for you? 1.We will notify you of some IP address changes. If you use your own IP addressing as part of WBC Aggregation Point build, there are additional requirements. 2.Once MSE goes live, as part of the authentication process and within accounting records there will be additional NAS IP addresses in RADIUS IETF Attribute 4. 3.Implementation of MSEs requires end users to be migrated, with a break in service of between 1 and 30 mins. See briefing: BB450-12 Any questions? please contact mse.wbc.wbmc.tech@bt.commse.wbc.wbmc.tech@bt.com If this affects you we will be contacting you to make sure the impacts and any action required are clear and to answer your concerns

Broadband Usage Reports Why? Due to customer demand What are BT doing? We are enhancing Broadband usage reports to show 21C data as well as the existing 20C data and changing the delivery method to the Data Exchange Distribution Server (DEDS) Who is affected? Any CP that uses Broadband Usage Reports may wish to act If you don’t consume Broadband Usage Reports data there is no impact for you When? During October and November we will deploy the software and hardware needed Full launch will follow (date tbc) So what does it mean for you? So what does it mean for you? If you do consume Broadband Usage Reports then the data will soon be available via DEDs (20C and 21C data) in addition to Concorde Network Health (CNH) which will have 20C data. See briefing: BB425-12 Any questions? please contact Bev Bytheway-Jackson at: bev.bytheway-jackson@bt.combev.bytheway-jackson@bt.com or 01244 657938

WBMC - Bandwidth Paramjit Bahra WBMC Product Manager

London 2012 was the most connected Games ever and BTW own gold medal performance helped - BTW CPs reach new heights too High usage on our broadband network without any issues is testament to the - planning, investment and interaction with our customers to deliver a great end to end experience. Internet traffic reached an all-time high on the broadband network Bandwidth demand from some BTW CPs grew by up to 40 per cent in August – with Rebecca Adlington’s 400 metres swimming event creating the demand peak. One node reached over capacity and some orders had to be re-planned BW forecast is of paramount importance to plan and size the network BW required by date needs to be planned with current T&Cs (5 WD) BTW initiated “Network re-use of Hostlink” during the Olympics which helped 2 CPs The Network re-use option for Host Links will be used under exceptional circumstances in the future Olympics – A success story

Olympics - Highlights of the first week Opening Ceremony 100m final 3 athletics golds Bradley Wiggins Swimming/f ootbal l

Broadband roadmap –WBMC Ahmed Mohamed SFI Product Manager

SFI2: Re-instatement of Base Module ONLY charging Why? BT have now agreed a strategic fix with their supplier (Openreach) to correct a billing issue, that previously meant that that the SFI2 charge had sometimes been billed when not appropriate and also not billed when it should. What are BT doing? Re-introducing the Base Module ONLY charges for SFI2 Who is affected? All CPs taking IPStream, Datastream, IPSC, WBC and WBMC When? Full charging for SFI2 Base Only modules will begin from 10 th October 2012. The first full SFI2 charges will appear in the November 2012 bill So what does it mean for you? So what does it mean for you? 1.Increased accuracy in billing for SFI2’s 2.The current SFI2 waiver process will cease on the 9 th of October. 3.All Base Module ONLY SFI2’s booked from the 10 th of October will appear on the November 2012 bill. See briefing:BB448-12 Any questions? please contact Ahmed Mohamed ahmed.mohamed@bt.com 020 7777 6112 ahmed.mohamed@bt.com

Breakout sessions Simon Brisbourne Head of WBMC & 20C Products

ServicEdge Review 14/03/12 Morning breakout sessions Delegates have the opportunity to attend both breakout sessions as each session will be run twice On your name badge your session order has been allocated: 30 SessionTitleWhere 1KBD overhaul/Self-serve focussed improvement area Auditorium 2Broadband retirements surgeryMaple Suites Lunch on T34 will follow straight after your final breakout session But first a 15 minute coffee break

eCo Broadband closure & system infrastructure projects Tony Estcourt Project Director

32 BTW End of Service Life (EoSL) System Infrastructure Projects 12/13 SystemChange DescriptionCP BenefitCP Impact /Action RequiredTimescales B2B GatewayMigration to new Virtual Data Centre (VDC) Platform environment Improved availability & resilience Pre-migration testing & change of B2B URL Oct ‘12 to Jun ‘13 eCo Plus (One Siebel) Oracle Upgrade, VDC migration, Cosmetic changes in the portal Improved supportabilityOutage - aligned to planned Release Mid Mar ‘13 Availability Checker (ONCE) Database Oracle UpgradeImproved supportability6 Hour Outage on L2C - aligned to planned Release Sep ‘12 / Nov ‘12 Availability Checker (BBAC) Database Upgrade & VDC migrationImproved availability & resilience Outage on L2C - aligned to planned Release Mid Feb ‘13 btwholesale.comHardware & Software changes inc. Weblogic Upgrade Improved supportability availability & resilience Outage - aligned to planned Release Mid Mar ‘13 TBC Broadband Provisions (20&21c) (FLOW) Oracle and Linux UpgradesOracle support availabilityNon-customer Impacting - Aligned to planned Release Feb’13 – April ‘13 Broadband Customer Reporting (BBCR) Business Objects upgrade and Reports rationalisation Improved ‘look & feel’ of Reports Changes to XML will be needed where required Feb ‘13 / Mar ‘13 Broadband Customer Reporting (BIP) VDC migration and upgrades to back end systems. Improved availability & resilience Outage during which access to reports lost Nov ‘12 to June ‘13 eCo BBMigration of 20C BB product to eCo Plus Single System to manage 20C/21C Assets Changes to XML & User Training on eCo Plus Jan ‘13 to Jun ‘13 Bulk Change Tool (BBCT/Fastpeter) Migration to BUT (Bulk Utility Tool)Simpler handling of Bulk Orders, Novations etc. Post-Deployment ‘live’ testing will be required Nov ‘12

33 B2B Gateway Migration Impact Statement  We’re migrating to new software (Oracle) and hardware platform (VDCs based HP Blades) and upgrading certificate security at the same time. This means CPs will need to point to a new URL in production at a particular point in time. We would like customers to engage with us before the migration on connectivity and functionality testing. What products are impacted by the change?  All BT Wholesale Broadband (20& 21c) for provision and repair journeys. Benefits to CP’s  High Availability, Improved security through use of 2048 bit encrypted certificates instead of 1024 bit, reduced outage timelines. What Should You Do?  Migrate from 1024 to 2048 bit secure certificates. Perform connectivity test with new onramp environment Perform functional test on new onramp environment Establish connectivity with the new VDC sites. Migrate to the new URL/Portal at agreed time slot.

34 Will you (the CP) be required to undertake any code development?  based on experience of previous migrations the majority of CPs using standard CoTs packages will not need to make code changes – to be confirmed through On Ramp testing. Will this change impact any CP owned screens or interfaces?  Minor – URL and Certificate Changes as described.. Will 30 or 90 day notifications be issued?  90day notifications before turning off the old URL. Timescales  “On Ramp” is available in Sept 12 Customer Migration is dependent on individual CP engagement Q3 12/13 to Q2 13/14. Final withdrawal of existing gateway end 13/14. B2B Gateway Migration

35 BBCR (Actuate Upgrade) Impact Statement  We’re changing from one version of the base software tool to the latest supported version e.g. Actuate v9 to Actuate v11. There will be minor changes to the look and feel of Actuate reports (we think it’s an improvement) What products are impacted by the change?  BT Wholesale Broadband (20& 21c) – BBCR Reports. Benefits to CP’s  Improved usability of screens, some small functionality improvements. What Should You Do?  Users will be switched over to the new reports in Mid Oct 2012. Please check your reports and feedback any comments or issues.

36 BBCR (Re-Write Using Oracle Tool-sets) Impact Statement  We will be re-writing the existing BBCR reports using Oracle software. 90% of the reports impacted are used through XML interface. What products are impacted by the change?  BT Wholesale Broadband (20& 21c) – BBCR Reports. Benefits to CP’s  Cleaner, more modern graphics. Timescales  BTW expect to deliver XMLs and one set of reporting in AF/AG timescales (Jan & March)… Q4 this year What Should You Do?  Look out for 90 day notifications associated with XML. Schedule XML development resource. Will 30 or 90 day notifications be issued?  90 day notifications for XML changes … this will be notified in Q3 (Won’t force switch to new XMLs this year – optional in Q4)

37 Eco Broadband Migration Impact Statement  Our 20c Broadband ordering and fault gateway is reaching the end of its service life. We plan to support the provision and repair interface through our 21c systems (Eco+). This will require a development and migration activity by our customers. What products are impacted by the change?  IPStream and Datastream. Benefits to CP’s  Continued support for 20c Broadband. A single interface for 20c and 21c products. What Should You Do?  All Broadband customers need to develop their XML interfaces. Existing 21c customers – to add in 20c products. Existing 20c-only customers – to develop an Eco+ interface. Train your agents in Eco+ portal. Migrate in one of three tranches Jan 13-June 2013. Will 30 or 90 day notifications be issued?  90 day notifications for XML and monthly engagement meetings are proposed.

38 Key Dates Sept 12 Jun 13 Mar 13 Dec 12 Jun 12 Apr 12 Sep 13 Dec 13 Mar 14 Jun 14 Sep 14 Comms Notice – Industry wide eCo BB closure comms (30 th April) Comms Notice – IPStream, first exchange based stop sell 6mth notification issued (30 th April) STOP – Datastream, notify no further supply of new EU access or new VPs START - Customer transition to Eco Plus STOP - Completion of customer migration to Eco Plus – eCo BB closure ISP Forum – Notice of closure of eCo BB at ISP forum (Oct 11, Dec 11 & Jan 13) STOP – DataStream withdrawn within WBC footprint Must be able to place 21c orders on eCo Plus or via 21c B2B Must be able to place 20c orders and 20c/21c repair on eCo Plus or via 21c B2B Must have transitioned from eco BB to eCo plus by this date STOP – IPStream, first exchange based stop sell begins as notified Comms Notice – DataStream, notify stop new supply of CALs and ATM Access ports (30 th April) Note DataStream = ADSL & SDSL IPStream = ADSL & SDSL STOP - IPStream first exchange based retirement of service begins as notified STOP - IPStream retired within WBC footprint STOP - DataStream withdrawn nationally

Introducing Business Zone BT Wholesale.Com transformation Nigel Hannant Online GM

40 We’re difficult to do business with You have a fragmented online user experience You don’t have a single view of your business You spend too much time learning how to find and use our systems So we’re creating Business Zone Consolidated quick view of your orders, faults and inventory Single search and less clicks for key tasks Personalised experience based on role Where are we now? Customer Hot House in June 2012 Designed and built an ‘Alpha’ version of Business Zone Today we want to share and test this with you! Introducing Business Zone Transforming BT Wholesale.Com From applications to tasks

41 How do I get involved? Testing our approach Running webinars to demonstrate new capabilities and experience Formal lab testing to put our design in the hands of real users We want to engage directly with more of you Ensure it meets your needs Opportunities to register for webinars Take part in hands-on testing Contact me: nigel.hannant@bt.com Validating our understanding of your requirements We want you feedback

42 Teaser…logged out Business Zone

43 Teaser…logged in Business Zone ‘Overview’

44 Key Dates Aug 12 Feb 13 Dec 12 Oct 12 Jun 12 Apr 12 Apr 13 Jun 13 Aug 13 Oct 13 Dec 13 Customer Hot House Business Zone Trial (18/03/13) Customer Testing / Feedback (Alpha) Business Zone Full Launch (20/05/13) Business Zone Phase II Final changes and development

Sub Loop Unbundling migrations to BT Wholesale Broadband Bev Bytheway-Jackson Product Manager

Where are we? A migration path for SLU SMPF to BT Wholesale Broadband products (with MAC) was developed and launched by Openreach in April 2012. We notified you in July via briefing BB239-12, that we are experiencing systems issues with the SLU MAC where an error code is being returned by our systems preventing the migration order from completing. This does not affect any other migration journey; only SLU to BT Wholesale Broadband, where there is a change of CP. You are able to identify where an SLU SMPF installation is present, where we will return the code ‘S’ where SLU SMPF is present. If you win customers from SLU, you must advise the end user to cease their SLU service first, before submitting a Broadband provide order into us. During this time, you should not advise prospective end users to obtain a MAC from their SLU CP. We have a solution due to be delivered in January 2013 to resolve the technical problems and we will notify you via the Broadband briefings nearer the time.

47 Kris Barker GM, Broadband

48 ServicEdge Review 14/03/12 Afternoon breakout sessions Again delegates have the opportunity to attend both breakout sessions as each session will be run twice We’ll use the same session order on your name badge: 48 SessionTitleWhere 1Broadband retirements surgeryAuditorium 2Service: focussed improvement areaMaple Suites We’ll have a 15 minute coffee break in between the 2 sessions

49 Action point update Dates for diaries Open forum & Q&A Kris Barker GM, Broadband

50 Action update ActionOwnerActionStatus AP1 5/12Product team Request for broadband roadmaps on btw.com/updated after each release Closed – new roadmap to be presented today AP8 5/12Richard Marsh An ongoing issue where engineers are not receiving the notes on fault jobs – is there anything else that could be done? Ongoing – request to CPs to email examples to track through where engineers have not received notes AP9 5/12AllInclude thought leadership topics at the ISP ForumClosed – but noted for future Forums – David Thorne presented at today’s Forum. Please let us know if this fitted the bill. You can suggest future agenda topics on the feedback form AP 10 5/12Simon Brisbourne Capacity issues on migration from 20C to WBC in Northern Ireland Closed – covered in today’s presentations AP 11 5/12Simon Brisbourne SFI to present back/update – potential feedback?Closed – covered in today’s presentations

51 Closed actions ActionOwnerActionStatusClosure date Detail AP2 5/12 Simon Brisbourne Provide information on TPON exchanges – what is happening on those under retirement? ClosedJuly 12 Broadband is not supported on these lines AP3 5/12 Yvonne Forrester FTTC – Ethernet – is there a 7 hour repair map – can we have a slide on it & add targets to the slides and first contact resolution ClosedJuly 12 FTTC will be included in future service packs. The Forum will remain BB focussed so Ethernet will not be covered AP4 5/12 Yvonne Forrester MSO/PEW customer impacts & volumes ClosedJuly 12Covered in July interim ISP Forum webcall AP5 5/12 Yvonne Forrester KBD testing – request to test on KBD even when an MSO is outstanding – would still want to test ClosedJuly 12Yvonne has submitted this for consideration in KBD overhaul – to take place in Q3 AP6 5/12 Yvonne Forrester KBD testing – want to be able to do a TAM test even when the questions down lead to it – eg ADSL line lost sync but no PDD ClosedJuly 12Yvonne has submitted this for consideration in KBD overhaul – to take place in Q3 AP7 5/12 Neil Tye (for Ethernet team) Can the ISP Forum include Ethernet service as well? ClosedJuly 12 The Wholesale Ethernet product team use the main product event (the BTW Showcase) to detail their propositions and have regular meetings with their customers, where product issues can be discussed. Service issues are dealt with via the normal service escalation channels. The team are also looking at holding update webcalls aligned with the roadmap releases – to explain what’s new and what’s coming up. It is therefore more appropriate to keep the ISP Forum Broadband focussed.

What’s coming up? Dates for your diaries Next Fibre surgery – 25 th October via webcall (contact lee.martin@bt.com for details) Next ISP Forum (interim webcall) – January 2013lee.martin@bt.com

Open forum & Q&A

Close of Forum An e-feedback survey will follow shortly Thank you for attending the Forum

4 th October 2012. Kris Barker GM, Broadband Confidentiality & legal statement The information contained in this Presentation slide-pack is confidential.

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4 th October 2012. Kris Barker GM, Broadband Confidentiality & legal statement The information contained in this Presentation slide-pack is confidential.

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