1. I-CAN Access Instruction manual An introductory guide to using I-CAN Access

2. Contents Right-click on the following titles and select ‘Open Hyperlink’ to jump to that section of the manual ContentSlide number Welcome to I-CAN Access3 How to sign in to I-CAN Access7 How to find information on I-CAN Access9 A fast way to compare organisations: the comparison chart 30 Try out I-CAN Access: scenario-based questions and answers 33 Frequently asked questions49 Contact information and support51

3. Welcome to I-CAN Access I-CAN Access is a comprehensive database of more than 200 community groups from more than 12 countries across Europe It provides information about each organisation’s: –Relationship with Gilead and other partnerships –Focus, objectives and activities –Core campaigns and publications –Clinical and public policy activities It provides us with a platform to: –share our experiences and knowledge about working with community groups –ensure our engagement with community groups is aligned across teams and countries Password protected for Gilead colleagues only An online home for information about community groups and patient organisations working in key Gilead therapy areas across Europe See the notes section throughout this manual for further information

4. How can I-CAN Access help me? I need to undertake a patient survey, but I’m not sure which group is going to be most relevant I’ve been asked to support a charity’s campaign, but I don’t know much about this group I want to ensure patient views are considered in the tender process, but I don’t know which groups are open to working with pharmaceutical companies

5. Tell your colleagues about I-CAN Access Information about each organisation’s public policy awareness activities Details about each organisation’s involvement in previous Gilead tendering processes Market Access/ Government Affairs Details about each organisation’s health education and scientific research activities Information about organisations’ telephone helplines Medical Information/ Clinical Operations Information about Gilead funding provided to each organisation and support from other pharmaceutical companies Details about the activities Gilead has supported each organisation to deliver Legal/Business Conduct/Regulatory Information and links to key campaigns and initiatives run by different organisations Details about the level of each organisation’s media engagement and social networking activities Marketing I-CAN Access has been designed to support employees across a variety of different departments – even those who are not directly involved in community projects. The following teams might also find information on I-CAN Access useful:

6. How to sign in to I-CAN Access

7. Signing in to I-CAN Access I-CAN Access web address: www.i-can-access.com Sign in with your Gilead email address and the password you registered with Problems signing in? –Check you are using the Gilead email address and the password you registered with – these are case sensitive –If you have forgotten your password, please click on the ‘forgotten my password’ link for a reminder to be sent to your email –Email i-can@gilead.com if you need further assistance

8. Home page The I-CAN share centre hosts I-CAN documents such as branding templates and I-CAN update Click on the therapy area that you are interested in

9. How to find information on I-CAN Access

10. I-CAN Access is organised into different search channels You will find this page within each therapy area. To make it as easy as possible to find information most relevant to your work, you can search the database by a number of different channels List search: see all organisations listed in alphabetical order by country Text search: type in the organisation name or a key word Type search: find organisations grouped by their focus of activities, their audience or geographical region

11. Using the text search on I-CAN Access

12. Text search Use the text search in the top right corner if you want to search by a keyword How to use the text search 1.Click on the search icon in the top right corner 2.Type in the organisation name or keyword that you want to search for 3.Filter your search results by Focus of Activities, Key Audiences and/or Regions 4.Scroll through the results listed in alphabetical order by country

13. Using the list search on I-CAN Access

14. List search Use the list search if you want to view all of the organisations available on I-CAN Access How to use the list search 1.Visit View all organisations on the homepage 2.Scroll through the list of organisations in alphabetical order by country

15. Using the type search on I-CAN Access

16. Type search Focus of Activities – if you know what type of organisation you’re looking to engage with Key audiences – if you know who you’re looking to engage with/target with an activity Regions – if you know where the organisations you want to target are How to use the type search 1.Click on the relevant icon on the homepage 2.Refine your search further using the various options on the left side of the page

17. Type search: Focus of Activities

21. Type search: Key Audiences

23. Type search: Regions

27. How is information displayed on I-CAN Access?

28. Organisation summaries show key information at a glance A summary information box for each organisation will be displayed following any completed search Information includes: –Website address –Telephone number –Email address –Organisation’s aims/mission –Date the information was last updated

29. Individual profiles detail key information in one place Clicking on an organisation summary box will take you through to each organisation’s profile Each profile includes: –Date established –Contact details –Country the organisation works within –Organisation’s aims/missions –Key audience –Core campaigns and publications –Level of media activity –Gilead’s joint projects and funding provision –Relationship with other companies

30. A fast way to compare organisations: comparison charts

31. Comparison chart The comparison chart allows you to quickly and easily compare a number of organisations across different categories Click on the icon in the right-hand corner to access the comparison chart for any type search results To find out more information: –Select each organisation you’re interested in by ticking the box on the right-hand side –Scroll to the bottom of the page and click ‘Compare’ –Each of the selected organisations’ summaries will be displayed

32. Comparison chart

33. Let’s try out I-CAN Access Have a go at the next 5 scenarios – check if you found the right answer by looking in the notes section

34. Scenario #1 – building new relationships A number of HIV community organisations in the Netherlands are open to working in partnership with pharmaceutical companies and you hold good working relationships with some of them. You would like to reach out to any organisations which are open to working with pharma, but you have not previously worked with You would specifically like to make contact with organisations that focus on public policy awareness Search for the group and find the most suitable organisation and key person in this organisation you would like to reach out to

35. Scenario #2 – learning from colleagues You would like to partner with HIV community groups that target Black Minority Ethnic Women (BME Women) and you would also like to see whether any of your European colleagues have done the same so you can reach out to them and ask them about their experiences Identify who within Gilead you could contact to find out their experiences

36. Scenario #3 – working with the community during a tender A tendering opportunity has come up in Italy and you would like to explore the possibility of partnering with an HIV community group to make an independent submission during a tendering process A number of Italian organisations have worked with Gilead in the past during the tender process Search for these groups and list the three groups you would like to contact ahead of the tender

37. Scenario #4 – an audit of organisations You would like to conduct an audit of all of the HIV organisations in Europe who offer ‘counselling’ as part of their services Find this information using the ‘free search’ box in the top right corner 1)Capture which groups target older people specifically 2)Further refine your search to identify which groups in Northern Europe offer counselling and target older people

38. Scenario #5 – working with the community for media outreach You are looking to launch a testing campaign for all PLWHIV in Germany and would like to engage with groups who have a high level of media activity to help you gain the maximum amount of exposure for your campaign Please select the two most appropriate groups in Germany to contact

39. Other functions I-CAN Share centre THEN+NOW

40. I-CAN Share Centre

41. Meet the I-CAN team On this page you can read biographies about members of the I-CAN team. This section also provides contact details for each of the I-CAN team members. Please get in touch with your I-CAN team member if you would like to engage with community representatives.

42. I-CAN branding On this page you can download I-CAN branding documents, including branding guidelines, logos and PowerPoint and email templates to use for local I-CAN related projects.

43. I-CAN guidance documents On this page you can download the I-CAN tendering guide which provides guidance on tendering processes and case studies of successful community involvement daring the tendering process.

44. I-CAN case studies On this page you will be able to read about projects the I-CAN team have supported previously. These examples of best-practice working may be useful when planning a project. Click ‘read more’ to read the full case study.

45. I-CAN Update On this page you can download the I-CAN newsletter, I-CAN Update, which provides an overview of how Gilead has been working with community representatives.

46. Useful links This page contains links to websites Gilead has set up to support community initiatives.

47. THEN+NOW section THEN+NOW is a range of patient information materials for people living with HIV, hepatitis C (HCV), chronic lymphocytic leukaemia (CLL) and follicular lymphoma (FL). The series includes a number of booklets, slide decks, animations and other materials. The range is designed for healthcare professionals and peer-support workers to share during clinics or appointments. On I-CAN Access you can download the artwork files to adapt and use locally.

48. Frequently asked questions about I-CAN Access

49. Frequently asked questions Q. Why was I-CAN Access developed? A.The I-CAN team has established relationships with community and patient organisations in many different countries across Europe. I-CAN Access brings all of this information together in one central and easily accessible place. It provides us with a platform to share our experiences and knowledge about working with community groups and ensure our engagement is aligned across teams and countries. Q. Can anyone use I-CAN Access? A.I-CAN Access can only be used by current Gilead employees. Q. How often is I-CAN Access updated? A.The I-CAN team provide updates for each organisation on I-CAN Access on a quarterly basis, as able. Q. Some information on an organisation is missing, out of date or incorrect – what should I do? A. I-CAN Access is a ‘living’ database. As organisations’ details change over time, I-CAN Access may temporarily have outdated/incomplete information. You can help by sending any updates to i- can@gilead.com.

50. Who to contact about I-CAN Access

51. Who to contact for more support Email i-can@gilead.com to get in touch with the I-CAN Access support team. You can find these details by clicking on contact us in the bottom right corner of the website.

52. Help us keep I-CAN Access relevant and up-to-date I-CAN Access is updated every quarter - please let us know if changes need to be made by emailing i-can@gilead.com.