1. PowerPoint Presentation by Charlie Cook The University of West Alabama Student Version © 2010 South-Western, Cengage Learning, Inc. All rights reserved.

2. 1–2 What Is an Organization? A group of people working together in a structured and coordinated fashion to achieve a set of goals.A group of people working together in a structured and coordinated fashion to achieve a set of goals.

3. © 2010 South-Western, Cengage Learning, Inc. All rights reserved.1–3 Organizational Resources Physical Resources Human Resources Information Resources Financial Resources Organizational Resources

4. © 2010 South-Western, Cengage Learning, Inc. All rights reserved.1–4 The Basic Purpose of Management EFFICIENTLY Using resources wisely and in a cost-effective way EFFECTIVELY Making the right decisions and successfully implementing them And

5. © 2010 South-Western, Cengage Learning, Inc. All rights reserved.1–5 What is a Manager? Someone whose primary responsibility is to carry out the management process.Someone whose primary responsibility is to carry out the management process.  Plans and makes decisions, organizes, leads, and controls human, financial, physical, and information resources.

6. © 2010 South-Western, Cengage Learning, Inc. All rights reserved.1–6 Kinds of Managers by Level Top ManagersTop Managers  are the small group of executives who manage the overall organization. They create the organization’s goals, overall strategy, and operating policies. Middle ManagersMiddle Managers  are primarily responsible for implementing the policies and plans of top managers. They also supervise and coordinate the activities of lower level managers. First-Line ManagersFirst-Line Managers  supervise and coordinate the activities of operating employees.

7. © 2010 South-Western, Cengage Learning, Inc. All rights reserved.1–7 Kinds of Managers by Area Human Resources Managers Administrative Managers Specialist Managers Kinds of Managers by Area Marketing Managers Financial Managers Operations Managers

8. © 2010 South-Western, Cengage Learning, Inc. All rights reserved.1–8 Lights, Roll Camera, Manage !!! Interpersonal Roles Informational Roles Managerial Roles Decisional Roles

9. © 2010 South-Western, Cengage Learning, Inc. All rights reserved.1–9 What Skills Do Managers Need? Technical Conceptual Communication Time Management Decision Making Diagnostic Interpersonal Fundamental Management Skills

10. © 2010 South-Western, Cengage Learning, Inc. All rights reserved.1–10 Management: Science or Art? The Science of ManagementThe Science of Management  Assumes that problems can be approached using rational, logical, objective, and systematic ways.  Requires the use of technical, diagnostic, and decision-making skills and techniques to solve problems. The Art of ManagementThe Art of Management  Making decisions and solving problems using a blend of intuition, experience, instinct, and personal insights.  Using conceptual, communication, interpersonal, and time- management skills to accomplish the tasks associated with managerial activities.

11. © 2010 South-Western, Cengage Learning, Inc. All rights reserved.1–11 Managing in Organizations For-Profit OrganizationsFor-Profit Organizations  Large businesses  Industrial firms, commercial banks, insurance firms, retailers, transportation firms, utilities, communication firms, service organizations  Small businesses and start-up businesses  International management Not-for-Profit OrganizationsNot-for-Profit Organizations  Governmental organizations—local, state, and federal  Educational organizations—public and private schools, colleges, and universities  Healthcare facilities—public hospitals and HMOs  Nontraditional settings—community, social, spiritual groups

12. © 2010 South-Western, Cengage Learning, Inc. All rights reserved.1–12 Key Terms organizationorganization managementmanagement effectiveeffective efficientefficient managermanager decision makingdecision making organizingorganizing leadingleading controllingcontrolling levels of managementlevels of management areas of managementareas of management interpersonal rolesinterpersonal roles informational rolesinformational roles decisional rolesdecisional roles technical skillstechnical skills interpersonal skillsinterpersonal skills conceptual skillsconceptual skills diagnostic skillsdiagnostic skills communication skillscommunication skills decision-making skillsdecision-making skills time-management skillstime-management skills