1. © 2014 wheresjenny.com Role-play 2 Business Role Plays 2

2. © 2014 wheresjenny.com Role-play 2 How to Use an ATM Susan: How do I use the ATM? Alan: First of all, put your card in this slot and enter your PIN. Susan: OK. Then I choose withdrawal? Alan: Yes, choose withdrawal, not account information. Susan: What's next? Alan: The ATM calls up your checking or savings account. Susan: And then? Alan: Enter the amount you want to take out of your account. Susan: How much can I take out? Alan: Most accounts have a limit of $400. Susan: What happens after I enter the withdrawal amount? Alan: The ATM gives you bills, usually $20 bills. Take the money and receipt from the slots.

3. © 2014 wheresjenny.com Role-play 2 Key Vocabulary 1. ATM - automatic teller machine 2. To put a card into a slot 3. PIN - personal identification number 4. To enter a PIN 5. Withdrawal 6. Account 7. Checking 8. Savings 9. Amount

4. © 2014 wheresjenny.com Role-play 2 Comprehension 1. Where should she put her card? a) Inside the drawer b) Into the slot c) Under the ATM 2. Which action should she choose according to Alan? a) Deposit b) Withdrawal c) Account information 3. Which type of account was NOT mentioned? a) Checking b) Business c) Savings

5. © 2014 wheresjenny.com Role-play 2 1. Where should she put her card? a) Inside the drawer b) Into the slot c) Under the ATM 2. Which action should she choose according to Alan? a) Deposit b) Withdrawal c) Account information 3. Which type of account was NOT mentioned? a) Checking b) Business c) Savings

6. © 2014 wheresjenny.com Role-play 2 4. How much is the limit? a) $200 b) $4000 c) $400 5. Which type of bills does the ATM usually give out? a) Canadian b) $20 c) $100

7. © 2014 wheresjenny.com Role-play 2 4. How much is the limit? a) $200 b) $4000 c) $400 5. Which type of bills does the ATM usually give out? a) Canadian b) $20 c) $100

8. © 2014 wheresjenny.com Role-play 2 Sales Terminology Julian: I'm new to this job, could you explain some of the terminology? Jack: That's what I'm here for. Shoot. Julian: What's the difference between retail and wholesale? Jack: Wholesale is to distributors. Retail to consumers. Julian: Distributors? Consumers? Jack: Distributors are stores that sell our merchandise. Consumers are the people who buy the products. Julian: Oh, I see. What's a bill of lading? Jack: The bill of lading lists the merchandise shipped. It's included with every shipment or delivery. Julian: I get what pre-paid means. That means the merchandise has been paid for. But, what's C.O.D.? Jack: Cash on delivery.

9. © 2014 wheresjenny.com Role-play 2 Julian: What does that mean? Jack: Exactly what it says: cash is paid upon receiving the goods. Of course, it could be a credit card or a check, as well. Julian: Oh, I understand. What's a delivery fee? Jack: The delivery fee is an extra charge that the customer pays to have the goods delivered. Julian: I think I'm beginning to understand now.

10. © 2014 wheresjenny.com Role-play 2 Key Vocabulary 1. Retail 2. Wholesale 3. Distributor 4. Consumer 5. Merchandise 6. Bill of lading 7. Pre-paid 8. COD - Cash on Delivery

11. © 2014 wheresjenny.com Role-play 2 Comprehension 1. Individuals usually buy from retailers. a) True b) False 2. Distributors sell merchandise. a) True b) False 3.Shipments include a bill of lading. a) True b) False

12. © 2014 wheresjenny.com Role-play 2 1. Individuals usually buy from retailers. a) True b) False 2. Distributors sell merchandise. a) True b) False 3.Shipments include a bill of lading. a) True b) False

13. © 2014 wheresjenny.com Role-play 2 4. You pay COD before your goods arrive. a) True b) False 5. Delivery fees raise the price of a shipment. a) True b) False

14. © 2014 wheresjenny.com Role-play 2 4. You pay COD before your goods arrive. a) True b) False 5. Delivery fees raise the price of a shipment. a) True b) False

15. © 2014 wheresjenny.com Role-play 2 Hardware Deductions Mr. Sanders: Mark can we talk for a moment? Mark: Sure, Mr. Sanders. What would you like to discuss? Mr. Sanders: I'd like to look into the Johnson account for a moment. Mark: I did the bookkeeping yesterday and updated the balance sheet. Mr. Sanders: Yes, I don't understand some of these deductions. Mark: Do you mean the amortization costs? Mr. Sanders: You deducted $35,000 for depreciation of hardware. Mark: That's based on their accounting criteria. I got the amount from their bookkeeper. Mr. Sanders: It seems too much to me. Mark: Remember that computer equipment tends to depreciate faster than office furniture.

16. © 2014 wheresjenny.com Role-play 2 Mr. Sanders: I guess so. I'll take your word for it. Did they approve the balance? Mark: Yes, it was OKed yesterday afternoon. Mr. Sanders: The net growth looks fantastic this year. Mark: It sure does! The bottom-line grew by 17%.

17. © 2014 wheresjenny.com Role-play 2 Key Vocabulary 1. To discuss 2. To look into something 3. Bookkeeping 4. To update 5. Balance sheet 6. Amortization 7. Cost 8. Depreciation 9. Hardware

18. © 2014 wheresjenny.com Role-play 2 10. Accounting 11. Bookkeeper 12. Computer equipment 13. Office furniture 14. Balance 15. To take someone's word for something 16. To ok something 17. Net growth 18. Bottom-line

19. © 2014 wheresjenny.com Role-play 2 Comprehension 1. What did Mark NOT do yesterday? a) The bookkeeping b) Update the balance sheet c) Buy hardware 2. What doesn't Mr. Sanders understand? a) The cost of the hardware b) Some of the deductions c) The bottom-line 3. Who provided the amortization costs? a) Mr. Sanders b) Mark c) Johnson's bookkeeper

20. © 2014 wheresjenny.com Role-play 2 1. What did Mark NOT do yesterday? a) The bookkeeping b) Update the balance sheet c) Buy hardware 2. What doesn't Mr. Sanders understand? a) The cost of the hardware b) Some of the deductions c) The bottom-line 3. Who provided the amortization costs? a) Mr. Sanders b) Mark c) Johnson's bookkeeper

21. © 2014 wheresjenny.com Role-play 2 4. How does Mark explain the large deduction? a) He can't explain it b) Computer equipment is less expensive than office furniture c) Computer equipment depreciates faster than office furniture. 5. What are they both pleased by? a) The net growth b) Their new positions c) The computer equipment

22. © 2014 wheresjenny.com Role-play 2 4. How does Mark explain the large deduction? a) He can't explain it b) Computer equipment is less expensive than office furniture c) Computer equipment depreciates faster than office furniture. 5. What are they both pleased by? a) The net growth b) Their new positions c) The computer equipment

23. © 2014 wheresjenny.com Role-play 2 Looking for a Bookkeeper Bruce: Have you finished the balance sheets yet? Alice: I've been working on them since 10 this morning. I'm almost done. Bruce: No need to rush. I don't need them until tomorrow morning. Alice: Janet told me we're looking for a new bookkeeper. Is that true? Bruce: Yes, We've been looking, but no luck yet. Alice: I know someone who'd be perfect. Bruce: Oh really, does she have any experience? Alice: Of course, she's been working for Smith CPA and Co. since 2004. Bruce: Great. Ask her to come in for an interview. Alice: Sounds good. She's not too happy in her current position. I'm sure she'll be interested in interviewing for the job.

24. © 2014 wheresjenny.com Role-play 2 Bruce: Oh, I almost forgot to ask... have you opened the new accounts at Wells Fargo? Alice: Yes, I have. Here are the account numbers, PIN number, and paperwork. Bruce: Thanks. Well, let me know when you finish those balance sheets. Alice: Sure, I should be done soon.

25. © 2014 wheresjenny.com Role-play 2 Key Vocabulary 1. Balance sheet 2. To rush 3. Bookkeeper 4. CPA 5. Account number 6. PIN number 7. Paperwork

26. © 2014 wheresjenny.com Role-play 2 Comprehension 1. She has finished the balance sheets. a) True b) False 2. Bruce needs the balance sheets immediately. a) True b) False 3. They're looking for a new bookkeeper. a) True b) False

27. © 2014 wheresjenny.com Role-play 2 1. She has finished the balance sheets. a) True b) False 2. Bruce needs the balance sheets immediately. a) True b) False 3. They're looking for a new bookkeeper. a) True b) False

28. © 2014 wheresjenny.com Role-play 2 4. Alice doesn't know of anyone who would be interested in the position. a) True b) False 5. She thinks her friend wants to change positions. a) True b) False 6. Alice opened the new accounts at Wells Fargo. a) True b) False

29. © 2014 wheresjenny.com Role-play 2 4. Alice doesn't know of anyone who would be interested in the position. a) True b) False 5. She thinks her friend wants to change positions. a) True b) False 6. Alice opened the new accounts at Wells Fargo. a) True b) False