1. Effective Teamwork Team Building
Work in a Team
Work in a Team
Effective Teamwork
Team Building

2. Revision teams & teamwork activity
Work in a Team
Effective Teamwork
Team Building

3. Definitions What is a team? What is teamwork?
A group of people who are united in working towards a common goal
What is teamwork?
The ability of people to provide complementary skills, a willingness to share knowledge and skills and assist other team members to achieve a common goal
What is effective teamwork?
All team members having a sound knowledge of their job and responsibilities as well as those of other team members.
Commitment and co-operation to achieve team goals
Open communication channels
Recognising everyone in the team is important
Work in a Team

4. TEAMWORK Working together to achieve common goal
Everyone has to ‘play the game’ to win
Everyone in the team is important.
Communication is essential for team to succeed.
Good group cohesiveness
Rest and Recreation
Work in a Team

5. WHAT ARE THE BENEFITS OF TEAMWORK?
FOR EMPLOYEES
Tasks are completed more quickly
Greater job satisfaction
Work is often more enjoyable – happier workplace
Ability to draw on other peoples’ experiences and ideas – getting support in the workplace
FOR EMPLOYER
Improved production and higher staff morale
Reduced staff turnover
Increased profits and product quality
FOR CUSTOMERS
Better products and customer service
Work in a Team

6. FEATURES OF GOOD TEAMWORK
Positive Attitude from all team members
Tolerance, Honesty and Respect
Co Operation
Commitment and dedication
Trust & Support for each team member
Recognition of realistic team goals
Effective communication skills
Team members take pride in the team’s achievements and accept credit as a group rather than as individuals
Readiness to meet the needs of other team members
A willingness to participate as a Team Member – planning and organising daily, weekly or monthly tasks
Sense of humour
Work in a Team

7. Your role in a Team Acknowledge individual skills and knowledge
Encourage all team members to contribute ideas
Listen to team members
Include all team members in activities
Criticise the results not the person
Be constructive when criticising
Offer help
Reward achievements – both individual and team
Take responsibility for designated tasks
Encourage team ownership – all working for the one goal
Work in a Team

8. How can you recognise and accommodate cultural differences in your team?
What type of differences could there be?
Different cultural background
Age/Gender
You must understand the need for:
Tolerance and respecting differences
Adopting a sensitive approach when dealing with another point of view
Constructively raising and discussing issues
Strategies to adopt when dealing with cultural differences in your team include:
Participating in staff training
Adopting a professional attitude
Using staff cultural skills to enhance awareness
Using a variety of different communication media
Promoting cultural celebrations
Celebrating differences
Developing a tolerance of cultural difference
Actively seeking to break down barriers
Work in a Team

9. How can you identify team goals?
Analyse your team and their
Purpose and aim
Size
Goals
Large establishment will assist by having decided on the goal, mission and vision of the hotel
Your team will then work towards achieving these goals
This can be achieved by having regular team meetings
Work in a Team

10. How can you identify team goals?
WORK IN YOUR TEAM TO BUILD THE TALLEST FREE STANDING TOWER POSSIBLE THROUGH USING:
1. Newspaper
2. Straws
3. Sticky Tape
Work in a Team

11. WHY ARE TEAM MEETINGS IMPORTANT?
Discuss and resolve problems
Share ideas
Draw on other people’s knowledge
Planning
Sharing information relative to the department and the hotel
Discussing information in relation to specific guests, for example, guest history
Work in a Team

12. Time/Task Management within Teams
Prioritising
Practicing good time management
Negotiation
Completion of tasks within a time frame
Recognising individual and group needs
Time Management
Delegation
Problem Solving
Decision Making
Work in a Team

13. When should you ask for assistance?
Good teamwork means you should never be afraid to seek assistance.
Where would you find this information?
In SOP – Standard Operating Procedure Manuals
From supervisors
From fellow team members
General business protocols
Department heads and managers
Human Resource Department
When do you offer assistance?
To ensure designated work goals are met and someone in your team needs assistance.
Understand:
Why it is important to demonstrate respect and empathy when dealing with your colleagues?
Put yourself in their shoes
The reason why co-operation and good working relationships are important
The importance of having a knowledge of work groups member’s responsibilities and duties
Planning and organising work routines
Work in a Team

14. Feed Back and Negotiation
How do you acknowledge and respond to feedback and information from other team members?
Feedback can be informal or formal
Comments from other team members
Performance appraisal from your workplace
Leading to improved work practices
Negotiation
If you need to negotiate change to meet your work goals you will need to develop skills in:
Communication
Prioritising
Work in a Team