2. Capturing Younger Generations YOUTH MATTER Leadership Hope Career Potential And A Future Summer Youth Job Readiness Workshop Creative Action Academic Excellence Presented by the Fresno Regional Workforce Investment Board’s All Youth One System Capturing Younger Generations YOUTH MATTER Leadership Hope Career Potential And A Future Summer Youth Job Readiness Workshop Creative Action Academic Excellence Presented by the Fresno Regional Workforce Investment Board’s All Youth One System Capturing Younger Generations YOUTH MATTER Leadership Hope Career Potential And A Future Summer Youth Job Readiness Workshop Creative Action Academic Excellence Presented by the Fresno Regional Workforce Investment Board’s All Youth One System

3. Purpose of This Workshop 300 Last Summer over 300 youth were let go from summer employment for the following reasons: 1. Excessive Absences 2. Tardiness 3. Bad Attitude 4. Misconduct 5. Not completing tasks What’s the Purpose of this Workshop? We Want You to SUCCEED!!!

4. Session 1 Workshop 1. Work Place Professionalism 1.First Impressions 2.Appropriate dress 3.Grooming/hygiene/tattoos/piercings 4.Interview Skills 5.Attitude Check/Maintain a Positive Attitude 2. Work Place Ethics 1.Dependability (punctuality/promptness) 2.Responsibility/ownership/learn from mistakes 3.Time Management/staying productive/taking initiative 4.Information Privacy 3. Work Place Communication 1.Asking for help/Following Directions 2.Appropriate Language on the job 3.Properly Communicating Problems 4.Teamwork/Getting along with others

5. Session 2 Workshop 4. Employment Planning 1.How to fill out a Job Application 2.Job Search/Registering for www.careersinthevalley.com 5. Participant Responsibilities 1.(Review Youth Survival Handbook) Performance Evaluations Work Permits Sexual Harassment Safety Timesheets/Pay Schedules

6. Session 1 Workplace Professionalism

7. Workplace Professionalism “First Impressions” l How long does it take for a potential employer to make a decision about you? A 10 Seconds B 2 Minutes C 1 Hour D 1-2 Days

8. l Recent studies show that people can make an unconscious decision about you within the first 10 seconds of meeting you – so you have to make it count! l What happens in this first 10 seconds? You make your first impression as an employee. Appropriate Dress Grooming/Hygiene/Tattoos/Piercings Eye Contact Handshake Workplace Professionalism “First Impressions”

9. Varies by worksite. During your interview and on your first day of work, it is a good idea to “over-dress” until you find out what is appropriate for your worksite. Generally, your dress should reflect the type of work you are doing – form follows function. Office environment: Men Women Outdoor environment Women Men Customer Service/Retail Men Women Workplace Professionalism “Appropriate Dress”

10. Why is this important to an employer? You represent the company/organization. Who would a company rather hire? OR THAT? THIS? Workplace Professionalism “Grooming/Hygiene/Tattoos/Piercings”

11. Minimal cologne/perfume Brushed teeth/fresh breath Well groomed hairstyle Minimal jewelry Um… No. Workplace Professionalism “Grooming/Hygiene/Tattoos/Piercings”

12. No gum, candy, or other objects in your mouth. This includes tongue piercings which can distract employers during an interview No visible body piercings beyond conservative ear piercings for women. No body odor. Clean and trimmed fingernails. Tattoos need to be covered: Long sleeve shirts and pants, turtlenecks/scarves. Workplace Professionalism “Grooming/Hygiene/Tattoos/Piercings”

13. Things to remember Do not lie on your résumé Know you’re resume Do not assume that you are running the interview Leave out unrelated or unnecessary information Stay off your cell phone Stay focused and answer the question asked Remain calm Workplace Professionalism “The Interview”

14. Tips on being successful Appropriate Dress Remember that your interview starts from the moment you walk in the door. Stay relaxed Firm handshake and eye contact Ask questions Be confident Workplace Professionalism “The Interview”

15. Sample Questions What is your biggest weakness? Why should we hire you? Why do you want the job? Tell me about yourself. Workplace Professionalism “The Interview”

16. Look sharp Be on time Do your research Be prepared Show enthusiasm Listen Answer the question asked Give specific examples Ask questions Follow up Interview Checklist and Interview skills handout Workplace Professionalism “Interview Skills”

17. l Check your attitude at the door. This Not That Workplace Professionalism “Attitude Check/Maintain a Positive Attitude”

18. Workplace Ethics

19. l Attendance / Schedule Why is it important to be at at your worksite when you’re scheduled? Is it acceptable to call just before your shift starts and not show that day? Who do you report to / contact if you’re not going to be there? l Punctuality / Promptness How many minutes are you allowed to be late? When should you arrive at work? What time should you leave? What if you get stuck in traffic and are running late. What should you do? l Honesty / Integrity When would honesty be challenged in the workplace? Is it okay to tell “a little lie” if it doesn’t hurt anybody? l No Excuses Excuses are not acceptable. Own up and take responsibility for your actions or inactions. Workplace Ethics “Dependability”

20. l Employer’s expectations What does the employer want from you? Learn your job duties and guidelines. Follow directions. l Learn from your mistakes We all make mistakes. How can you learn not to repeat them? l Constructive criticism What is feedback? How can it make you a better employee? l Making the right choices Give examples of good and bad choices you’ve made. If you had made a different decision, would it have changed the outcome? Workplace Ethics “Responsibility”

21. l Staying Productive / Keeping Busy There is always something to keep you occupied. If you finish the task, what should you do? l Taking Initiative If you notice something needs to be done – do it. A valuable employee finds ways to make improvements or assist in some way without being asked. l Completing Tasks Complete work that is assigned to you in a timely manner. Get it done. Don’t wait until the last minute to finish. Use your work time efficiently. l No Visitors / Phone Calls At no time is it acceptable to receive phone calls, text messages or visitors on your employer’s time. It is not acceptable to ask others, customers or coworkers, for their names and/or phone #’s while at work. Workplace Ethics “Time Management”

22. l Confidentiality You are entrusted with private information. Can you keep secrets? l Personal information Never offer to give out anyone’s name, address or phone numbers. l Don’t gossip Gossip can hurt and embarrass others. Don’t do it. l Identity theft Be careful when asked questions in person, by phone or on the internet. Workplace Ethics “Information Privacy”

23. Workplace Communication

24. Following Directions: Being able to follow directions at work could make the difference between loosing your job or being successful this summer. Even though it sounds like a simple task, there is more to following directions than meets the eye. Understanding the Task Verbally repeat the task back as you understand it. Ask Questions (How or What, not Why questions). If it is complicated, ask for a demonstration. Be Efficient Get Started as soon as you understand the task. Do your best job Work as quickly as you can, while still doing it right. Taking Initiative Think on your feet. What’s next? Work at work. Workplace Communication “Asking for Help/Following Directions”

25. Communication The ability to get one’s point across is essential to being successful at work. It is important to say what you mean and mean what you say if you want to be understood. Sounds simple, but what it really means is your words, tone of voice and body language need to match. Words Tone of Voice Body Language (Non-Verbal) Workplace Communication “Appropriate Language on the Job”

26. What To Do When You Don’t Know What to Do. “Houston We Have a Problem” Unexpected things happen all the time. Do you know what to do when you don’t know what to do. Who do you call?  What is the Problem? Define the Problem: Is the problem at Work or Outside of Work? How Does it affect your Work?  Who Do You Contact? Worksite Supervisor AYOS Staff  When Do you Contact Them? Workplace Communication “Properly Communicating Problems”

27. (Hyper Herbie Activity) Discuss and Define Teamwork Pulling My Own Weight What I do impacts others. Do I Have A Teamwork Attitude. Workplace Communication “Teamwork/Getting Along with Others”

28. Session 2 Employment Planning

29. Role of the Application l Creates a first impression. l Advertises your skills. l Screens you in … or out! l Sets interview agenda. Employment Planning “Job Applications”

30. l Do use 'open' or 'negotiable' for salary desired. l Do know position wanted. l Do list ALL skills and abilities. l Do sign your name. l Do SELL yourself. l Do read the application first. l Do use a blue or black pen. l Do print neatly and completely. l Do have a phone number. l Do have permission from three references. Employment Planning “Job Applications” DO’S FOR APPLICATIONS Let’s Fill Out A Job Application!

31. Employment Planning “Job Search” WWW.CAREERSINTHEVALLEY.COM

32. Participant Responsibilities Review of Youth Survival Guide

33. Youth Survival Guide Contents Contents l Job Duties l Work Schedule l Breakfasts and lunches l Payroll Schedule (handout) l Work Permit l Transportation l Emergency Card l Meeting Your Expectations l Meeting Our Expectations l A Few Basic Rules l Attend Work Every Day l Arrive on Time 13. Keep Busy 14. Dress Properly 15. Listen and Ask Questions 16. Be Friendly 17. Performance Evaluations (handout) 18. Disciplinary Actions 19. Accidents at Worksite 20. Safety and Health 21. Your Rights 22. Timesheets (handout)

34. Ready, Set, Work! Achieve your Goals! A journey of a thousand miles must begin with a single step! Go for Excellence!!