1. Chapter 1 Achieving Success Through Effective Business Communication Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 1Chapter 1 -

2. Understanding Why Communication Matters Communication is the process of transferring information and meaning (understanding). Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 -2

3. Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 -3

4. For Your Career Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 4Chapter 1 - Improving your communications skills is the most important step you take in your career. Write Speak Listen

5. Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 5 Effective Communication Chapter 1 - Practical Factual Concise Clear Persuasive

6. What Employers Expect Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 6Chapter 1 -

7. What Employers Expect Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 7Chapter 1 -

8. What Employers Expect Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 8Chapter 1 -

9. Business Competency Pyramid Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 -9

10. Communicating in an Organizational Context Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 10Chapter 1 - Informal Grapevine Social Media Interaction Formal Horizontal Diagonal Upward Downward

11. Center on Your Audience Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 11Chapter 1 - The “You” Attitude Emotional Intelligence Business Etiquette

12. “You Attitude” Small Group Exercise Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 -12

13. Global Business Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 13Chapter 1 - Business Communication

14. Workforce Diversity Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 14Chapter 1 - Workplace Communication

15. The Interpersonal Communication Process

16. Social Communication Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 16Chapter 1 - Business Communication 2.0 Business Communication 1.0 “We talk, you listen”“Let’s have a conversation”

17. Information Overload Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 17Chapter 1 - Less Productive More Stressful

18. Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 18Chapter 1 - Policies Guidelines Training Productivity Issues Information Technology Paradox: Information tools can waste as much time as they can save.

19. Reconnect with People Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 19Chapter 1 - Maintaining Relationships Solving Tough Problems

20. Unethical Messages Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 20Chapter 1 -

21. Unethical Messages Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 21Chapter 1 -

22. Ethical Questions Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 22Chapter 1 - Ethical Lapse Ethical Dilemma

23. Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall 23Chapter 1 -