1. Pierre Blom Channel Manager Nordic & Baltic’s

2. NES A Compelling Combination
Large, loyal Customer Base
Strong Channel Centric Go-to-Market Model
Accelerated innovation through added expertise and the ability to increase investment
Opportunity to provide maintenance services to the NES base and the NES Partner Community
Geographic Scale and Industry Breadth
Innovations that Synergistically Enhance the Portfolio

3. Acquisition Closed by End of Year as Committed
Nortel Integration
Acquisition Closed by End of Year as Committed
Companies Have Similar Heritages
Cultures similar … Different stages of transforming
Shared Vision of Product Architecture … SIP
Roadmap delivered 30 days from closing as committed
Integration Plan Prior to Acquisition Closing
NES was restructured prior to December 18
Additional Resources Added to Avaya
Organization implemented Day 1

4. NES Acquisition Financing
Purchase Price $900M
Financing is a combination of cash, debt and equity
Additional financing committed – cost and pricing of debt not impacted by rating
NES Financially Restructuring Assets as Required by Bankruptcy before purchase by Avaya
Apply Avaya Operational Improvement Programs

5. Transformation of Avaya
WHERE WE ARE TODAY
Implemented Business Unit Structure
Implemented Operational Management System
One Touch Supply Chain Transition
Increased Investments in Process and Systems
Launched Channel-Centric Go-to-Market Strategy
Introduced Channel Enabled Services Strategy
NOW WE GO THROUGH NEXT PHASE OF CONVERSATION – WHAT ARE WE DOING TO MAKE OURSELVES EASIER TO DO BUSINESS WITH, FASTER, MORE FLEXIBLE. THE GOAL HERE IS TO CONVINCE OUR CUSTOMERS THAT THEY CAN BET ON US – NOT ONLY WILL WE BE AROUND DUE TO OUR FINANCIAL HEALTH BUT WE ARE CONTINUING TO IMPROVE OUR ABILITY TO COMPETE AND MAKE OURSELVES EASIER TO DO BUS WITH?
Take customer through some more detail of our operational efforts to make us easier to do business with, to reduce unnecessary waste and to make us flexible and nimble to be able to respond to the market more quickly.
This is a three year transformational change process here at Avaya. Cultural change is the root of this – to create a culture focused on enabling the company to set the pace in the industry. To achieve this requires fundamental changes to our strategy, processes and culture. Cultural change is hard work and takes time … and we have laid out a three phase plan for our team to navigate through this process.
Year 1 (2008) – Focused on new strategy and structure to enable execution … and begin the cultural change process. The underlying organization of Avaya was based on old go to market models, silo-ed and not conducive to internal collaboration … combined with a direct oriented go-to-market model.
Year 2 (2009) – The system and process changes are foundational and start to take root. Currently rolling out new technologies to improve employee productivity and collaboration … while simplifying ease of doing business with our customers and partners. Effects of the BU begins to innovate in new ways. Portfolio consolidations and common underlying components to drive system simplification. Driving a focus on the business user to understand how communications technology enables these users to improve their productivity and ability to drive revenue for your businesses – this will start to show up later this year. This is where we focus on customer value. Reallocating $ for value creation activities. This is where you will start to see a stronger partner eco-system.
Year 3 is when these underlying operational, system and process improvements start to take hold. You should see us start to be easier to do business with. Customer centricity will drive increased satisfaction and loyalty. Our channel should be firing on all cylinders. Innovations focused on the business user are in the market and adding value to customers. This is where we will execute better as a team…set the pace for Retooling the company and competing for #1!
A three year transition with multiple changes within the business …. These changes have driven the need to make some changes in leadership so we could accelerate our cultural and process change.
The transformation doesn’t end at 3 years. This is a long term process and cultural change. 5
© 2009 Avaya Inc. All rights reserved. 5

6. Strategic Priorities FY10
Profitable Growth
Operational Improvements
Increased Relevance
FY10
NES Integration

7. Great Progress on Our Transformation … Despite Global Recession
In Summary
Great Progress on Our Transformation … Despite Global Recession
Strategy Solid – Financial Model Strong  
Continued Focus on Ease of Doing Business
Channel Focus Gaining Momentum
Innovation is Key to Market Leadership 
Well Positioned for Unprecedented Market Opportunities 7

8. Pierre Blom pblom@avaya.com
Thank You
Pierre Blom

9. Integration Roadmap
Asko Hotakainen
Senior Sales Engineer
April 2010

10. Key Topics Leadership Vision Portfolio Strategy Roadmap
Global Communications market leader uniquely focused on enterprise communications
Leadership
Vision
No boundaries – driving productivity and accelerating business across the enterprise
Portfolio Strategy
Protect existing investments Extend with new applications and value Grow into future enterprise-wide architecture
Roadmap
Evolutionary path for every customer
© Avaya Inc All rights reserved.

11. Small & Medium Enterprise
The Markets We Serve UC CC
Data
Services
Small & Medium Enterprise
Enterprise
Midsize Enterprise
© Avaya Inc All rights reserved. 11

12. Business Impacting Trends
Economy & Growth
Social
Networking
Generational
Environmental
Mobile Living
Virtual Worlds and Communities
© 2009 Avaya Inc. All rights reserved. 12

13. Impact of Social Media

14. The World has Changed © 2009 Avaya Inc. All rights reserved.
% of self service transactions performed over web
% of Gen X internet users who posted about a product or service
© 2009 Avaya Inc. All rights reserved.
© 2009 Avaya Inc. All rights reserved.

15. Evolution of Standards - New Enablers
© 2009 Avaya Inc. All rights reserved. 15

16. Challenge: We need to work together!
Nortel Corporate Presentation
Challenge: We need to work together!
Applications
Not communication enabled
& Siloed
Communications
Disparate
Multivendor
End Users
Disjointed Workflows
No context ?
Business Process Transformations:
80s – 90s Computing
Automation of Tasks and Data
Millennium - IP Networking
No-Boundaries, Globalization
NEXT WAVE – Real-time Communications
© 2004 Nortel 16

17. The Connected Enterprise
Nortel Corporate Presentation
End Users
Interaction is intelligent, adaptable & personalized
Productive
Interaction
Collaborative
Engagement
Avaya Agile
Communication
Environment (ACE)
Communications
Applications
Intelligent
Automation
Infrastructure protected, leveraged into new value
Agility, Enhanced Customer Service
© 2004 Nortel 17

18. Avaya ACE Integrates your Communications and Business Applications
Nortel Corporate Presentation
Avaya ACE Integrates your Communications and Business Applications
Avaya ACE software provides developer toolkits and applications that allows:
Flexibility at the desktop
Integration to 3rd party business applications
Custom or packaged applications
Robust Exposed Services:
Unified context and presence
Composite Applications
IT Toolkit for simplified app development
IT Standard Interfaces (Web Services, Plug ins…)
Communication Standard Interfaces (SIP, CTI…)
© 2007 Nortel

19. Avaya ACE Applications for UC Desktop
UC Desktop (Microsoft, Lotus)
Challenge:
Increase social networking, real estate savings for a global, mobile, knowledge-based workforce.
Solution:
UC Desktop with IBM Lotus, HSBC Corporate Portal and ACE Hot Desking.
Integrate Nortel, Cisco and Tandberg solutions federated in four regions.
Results:
Employee productivity increased.
Reduced travel costs.
Savings of $300/user/yr on travel and conferencing
Mobile Cost Optimizer
Corporate Portal
Call Charge Savings of $540/user/yr
Time Savings $1500/yr/employee 19

20. Powered by SIP: Open & Standardized
Avaya Vision
Powered by SIP: Open & Standardized
PLUG & PLAY COMMUNICATIONS
Delivering Communications Enabled Business Systems
Enabling Effective & Contextual Collaboration
© Avaya Inc All rights reserved. 20

21. Avaya Unified Communications Portfolio
Systems
All current Avaya and former-Nortel enterprise communication systems, gateways, and phones
User
Collaboration
Productive user experiences on any device, mobile, desktop, embedded in applications
Group
Collaboration
Unified messaging, audio and web conferencing, desktop video, integrated third-party telepresence
Avaya Aura™
Flexibly connecting systems, users and applications enterprise-wide
PLUG & PLAY COMMUNICATIONS
© Avaya Inc All rights reserved. 21

22. Evolution of Enterprise Communications Architecture
Past
Present
Aura
Application
Application
Presence SOA
SIP
Application
Connection Management
Access
Application
Connection Management
Application
Connection Management IP
H.323
Access
Access
SIP
Access
TDM/ISDN
Core technology change drives
fundamental architecture change
© 2009 Avaya Inc. All rights reserved. 22
© 2009 Avaya Inc. All rights reserved. 22

23. SIP based Communications applications
USERS
Apps
Telephony
Avaya Aura™
PSTN
IP/SIP based
© Avaya Inc All rights reserved.

24. SIP based Communications applications
USERS
Telephony CC
IVR
ACE
Avaya Aura™
Conferens
PSTN
IP/SIP based
© Avaya Inc All rights reserved.

25. Customer Service Collaboration Session
Context Based Communications:
Customer Service Collaboration Session
Traditional Routing Model
Customer
Multi-Channel Service
Self-Service
Customer
Data
Recording
Self-Service
Resources Brought to the Customer
CTI
Customer
Routed to Agent
Customer
Data
Conference Persistence ?
Customer
Context
CTI
Customer
Routed to Agent
Agent
Assist
Expert
Assist
Customer
Data 25 25

26. Integrated Product Portfolio Roadmaps Data UC CC
21 Dec 09
- v2.1

27. The Unique Value of Avaya Data Networking
21 Dec 09
- v2.1
The Unique Value of Avaya Data Networking

28. Continuing aggressive investment in the Portfolio
The Markets We Serve
Ethernet Switching
Wireless Networking
Unified Branch
Access Control
Unified Management
Branch & Remote
Enterprise Campus
Serving Our Market
Avaya’s unique product and value offering allows Avaya the ability to serve the entire Enterprise market from campus to data centre to branch. Avaya’s data networking portfolio is grouped into five broad areas:
Ethernet Switching – a range of Modular & Stackable Chassis LAN Switches for Data centre, Core, Edge, and Branch applications
Wireless Networking – a complete solution enabling Enterprises to deploy Wireless coverage with a secure, cost-effective and highly scalable infrastructure
Unified Branch – a range of Routers and VPN Appliances that provide secure remote connectivity and application support for Branches and individuals
Access Control – solutions that integrate with current network infrastructures to provide the central policy decision to enforce role-based Access Control to the network
Unified Management – providing support for data and voice networks as well as heterogeneous network infrastructures, simplifying the requirements associated with managing faults, configuration, accounting, performance and security
A key element of our portfolio is the ability of our products and solutions to scale across the Enterprise – delivering a consistent set of services to the business regardless of “size” or “geography”.
We’ll now take a high level tour of each of the portfolio areas…
Data Center
Continuing aggressive investment in the Portfolio

29. Avaya’s Unique Value Proposition
Dependable
Intelligent components & designs, powerful networking that can be fully trusted to deliver
Up to 7X better resiliency
100% Call Completion even during failure scenarios
Efficient
Improving the effectiveness of a business by creating a simpler & more effective network
Avaya’s Unique Value Proposition
How does Avaya uniquely address the most crucial requirements of the Enterprise?
First, intelligent components and designs are at the heart of Avaya’s reputation for delivering the most distinguished resiliency model in the industry. Besides being fully scalable across the Enterprise, it has been 3rd party tested to deliver up to 7 times better resiliency than the market share leader and provides uncompromising end-to-end availability for real-time applications such as IP Telephony.
Second, providing dependability and performance only goes so far if the network is not efficient in its service delivery. An efficient network is a better performing network. Avaya’s network is designed with architectures that maximise all resources and investments, doing away with idle or under-utilised links, equipment, and even entire “architectural tiers” delivering up to 20X better performance and 1/3 less equipment.
And, last but of course not least, a network that is deterministic and optimised is one that delivers superior value for the investment. Avaya offers industry-leading energy-efficiency that spans the entire portfolio – from Data Center to Desktop -- delivering immediate reduction in utility charges related to direct power consumption and indirect cooling. That combined with the total cost of ownership advantage by virtue of highly-competitive product and maintenance pricing as well as operational efficiencies delivers superior value to the business.
In summary, while Avaya addresses each characteristic uniquely, the most impressive advantage is that Avaya excels at all three simultaneously.
Let look a little deeper how Avaya delivers on these three imperatives…
Up to 20X better performance
Pioneered best-practice design, saving 1/3 equipment
Cost Effective
Networking that is deterministic & optimized, and one that delivers superior value for money
Up to 50% better TCO
Up to 40% more energy-efficient 29

30. 3,000 User Campus LAN Cost Comparison
The Bottom Line
5-Year cost comparison of Avaya & Cisco Systems provides telling results
Cisco premium can be over 100%
Up-front CAPEX is the largest cost comparison component
Maintenance and support is not insignificant
Power consumption is becoming a consideration
And Now for The Bottom Line
Avaya commissioned independent research to determine the extent of our cost-effective value proposition; covering a series of Campus LAN and Branch Office WAN scenarios, ranging from small through to large. The results are stark: taking into consideration the costs typically associated with deploying and operating a network (including purchasing, maintenance, and operations) Avaya consistently delivers exceptional value when compared side-by-side to our main rival. The Avaya advantage ranges from 43% for a large Campus LAN (and 37% for a mid-sized LAN) to 50% for a Branch Office WAN environment.
Further savings will also be realised by virtue of Avaya’s proven energy-efficiency advantage which has been measured at up to 40% across the full range of products and devices, from Data Center through to Desktop.
3,000 User Campus LAN Cost Comparison 30

31. Ethernet Switching Highlights High performance resiliency
Pioneering Switch Cluster high-availability solution
2nd largest Core installed- based
1st & only to break through the Terabit Stackable boundary
True end-to-end high- availability solution
Recently refreshed portfolio
Modular Chassis
Core
Ethernet Switching
Avaya’s Ethernet Switching product line provides complete coverage, ranging from entry-level Branch Office, to high-performance Wiring closet and Data Center Server aggregation, through to Network Core applications. The range has been progressively refreshed with new hardware options and software functionality constantly developed; most recently we’ve supplemented with the ERS 5600 models that deliver the Industry’s first and only Terabit-capable Stacking solution.
As mentioned earlier, a key feature is “Switch Clustering”, the capability pioneered by Avaya to virtualise the network Core and provide our unique combination of sub-second high availability with optimised performance. Despite attempts by our rivals to imitate, we continue to enjoy clear leadership due to a wealth of experience (hard-earned over the last 6 or 7 years) and our ability to cost-effectively deploy resilient solutions for small, medium and large network sizes. Complementing this is our Industry-leading range of advanced “Stackable Chassis” fixed-format Switches: delivering all of the advantages typically associated with a Modular Chassis Switch, but without the high price.
Further background:
Avaya’s ‘Switch Clustering’ capability is built using technology that is unique to our products (Split Multi-Link Trunking), yet it is fully interoperable with 3rd Party Switches, Servers, Appliances, and Routers. What this delivers is a series of benefits that are genuinely differentiated; whilst it may be possible to simulate certain individual elements, there is no competitive offering that can rival the combined capabilities, particularly in terms of simplicity and efficiency.
Delivers end-to-end application availability
Non-proprietary solution that extends beyond Switches to Servers, etc.
This means that the high-availability is not limited to only the Switching network (the Switches themselves and their direct links), but to the total network; importantly also extended to attached Servers, Appliances, and WAN Routers, etc. All competing offers are based on interaction within the Switch domain, and crucially do not extend to the application hosts themselves.
Technically-speaking: almost every other rival offering is based around variations of the Spanning Tree Protocol; however this is limited to the actual Switches and is not supported by other devices (Servers, etc). By excluding Servers from the active resiliency technology, these solutions cannot extend availability to the applications themselves. Avaya’s Switch Clustering is independent of STP and extends to support any device that utilises Link Aggregation, a technology that is both basic and ubiquitous. Devices that attach to the Switch Cluster create a virtual connection using multiple physical links, this provides resiliency together with additional capacity.
Solutions that scale Enterprise-wide
Cost-effective solutions for every network size; Not limited to top-of-the-range product
Business processes that demand high-availability are typically also deployed company-wide; therefore it is imperative to deliver consistent levels of resiliency across the entire network. Avaya is uniquely positioned in being able to offer the same capability, built using the same technology, in a broad range of platforms that scale in both price and performance matching various requirements across the network. This enables the consistent delivery of a network that is itself consistently delivering end-to-end application availability, regardless of location or size.
Technically-speaking: Avaya’s Switch Clustering to built on the basis of the Split Multi-Link Trunking protocol, and with only minor implementation variations it is a available on four different product families: ERS 1600 Series fixed-format standalone Switches, ERS 5000 Series fixed-format Stackable Switches, ERS 8300 mid-tier Modular Switch, and ERS 8600 premium Modular Switch. The only technology to rival Switch Clustering (Cisco’s Virtual Switching System, which is a direct copy of the underlying philosophy) is only available on the top-of-the-range version of the top-of-the-range Modular Switch, making it economically unfeasible to deploy network-wide.
Simplified solution; hardware, software, configuration, & maintenance
A capability that is not easily replicated, that is simple to deploy, & does not require complex and/or expensive products
The various capabilities and benefits that Switch Clustering provides are delivered without complexity, without the need for expensive hardware or software, and without the need for complex configuration or on-going maintenance. This ensures that the business benefits are not ‘purchased at any price’; indeed Switch Clustering uniquely combines both simplicity with cost-effectiveness. While some of the individual capabilities can be simulated using other techniques and/or a myriad of additional products, this approach only adds cost and complexity.
Technically-speaking: just one example, Switch Clustering delivers User pre-session load-sharing access all Uplinks from the Access Switch to the Core; this capability is automatically enabled without the need for any additional hardware, software, or configuration. To attempt to replicate this level of capability in a STP-based network, it would need to have multiple VLANs with MSTP/RSTP configured, a Layer 3-enabled Switch with Routing and ECMP configured, any even then this solution would be limited to pre-VLAN load-sharing only (not pre-session).
Sub-second failover & recovery
Delivers the necessary availability plus facilitates in-service maintenance and optimised performance
Switch Clustering is probably best known for delivering sub-second failover and recovery, and whilst this remains an extremely important and valid feature it’s not necessarily a feature that is unique to us. What Avaya continues to deliver in this area is a degree of network recovery which also facilitates in-service maintenance. The deterministic nature of Switch Clustering empowers network operators to compartmentalise the network, making essential services even more resilient, and allowing for individual failures to be repaired in real time, without service restoration work impacting on collateral components or applications.
Technically-speaking: enhancements to STP – namely Rapid Reconfiguration – can be aggressively configured to deliver similar levels of failover performance. However all flavours of STP remain tied to the concept of detecting and acting upon changes to the network topology. This makes a network extremely sensitive to the reliability and availability of particular devices (Root Bridges, etc). Avaya’s Switch Clustering is built around the concept of mirrored devices and virtualised capabilities, such that an entire Switch can be removed (through failure, or for emergence or routine maintenance) without any loss of overall application availability.
Stackable Ethernet Switches have become increasingly popular in the Wiring Closet, and are often selected in preference to Chassis-based alternatives. Price will often have a significant influence on decisions, especially when the multiplying factor of numerous Closets translates into the potential for a very large delta. However not all ‘Stackable Switches’ are created equal. Not all provide a genuine alternative option to the Chassis, and not all deliver the performance, resiliency, and ease of operations crucial in an Enterprise environment; some are not even truly Stackable.
Avaya’s portfolio of Stackable Switches is the result of the progressive evolution of a number of historically innovative products. A common thread that links the portfolio is a truly resilient, high-performance Stacking architecture – Flexible Advanced Stacking Technology (FAST) – this is what makes Avaya genuinely unique, and genuinely different to competitive offerings.
Virtual hot-swap capability
Enables in-service maintenance & restoration
This crucial serviceability and operability feature ensures that any unit failure can be quickly and easily rectified. It is a hot-swap capability pioneered in Modular Switches, and now also available on Avaya’s Stackable Switches, made possible by virtue of intelligent virtualisation of the Stacking connections. Enabling immediate like-for-like unit replacement without impacting the remaining Stack functionality and traffic, and without complex engineering intervention empowers Operators to deploy our Stackable solutions just as they would a Chassis.
Technically-speaking: When a failure occurs the neighbouring Switches will automatically wrap their Stack connections ensuring that collateral Users are not impacted. The failed unit is simply disconnected from the Stack and a like unit – without any pre-staging of software or configuration – can be inserted, cabled, and powered-up. The Automatic Unit Replacement (AUR) process then self-manages any necessary downloads to the new Switch and then brings it online; all of this without the need for an Engineer to configure or manage a thing.
No single point-of-failure
Distributed power and forwarding
With a Chassis solution this has meant N+1 Power Supplies and even redundant Switching Fabrics. With our Stackables it is much the same but without the cost penalty: each unit has an independent Switching Fabric, and as each ‘Switching Module’ has an independent power supply it means that there is no one single point-of-failure. Adding a Redundant Power option further enhances the overall resiliency of the solution. Any individual element failure is equivalent to the failure of a single Module within a Chassis.
Technically-speaking: Frame Forwarding decisions are distributed across each independent Switching Fabric. When a frame forwarding decision results in the need to forward the frame to another Switch in the Stack, the Stack forwarding algorithm determines whether the frame will traverse the up or down Stack link, or possibly both.
More general Stack management functions are performed by a ‘Base Unit’ (BU), which selected as part of initialising the Stack. Once normal operations have been established, if the BU (Unit 1) fails or is rebooted, the next Switch (Unit 2) will take over as Temporary BU (TBU) and remain as such until either it is reset or the entire Stack is reset. If only Unit 2, as TBU, fails or is reset (but entire Stack is not reset), then the TBU status will transfer to the Unit 3, the next downstream unit in the cascade.
High-capacity virtual backplane
Industry-leading, pay-as-you-grow scalable capacity
With a Chassis solution it’s been a given that performance comes as a natural function of design and price. With our Stackables we’ve been able to combine non-blocking internal switching fabrics with high-speed stacking architectures to deliver a truly high performance solution. The Avaya FAST architecture is not bound by the limitations and constraints facing other Vendors (such as Token Sharing/Passing systems, or basic Cascading), and has been specifically designed to scale proportionally as new member Switches are added to the Stack; as more ports are added and the requirement for more bandwidth grows.
Technically-speaking: A Di-Directional Shortest-Path Traffic Forwarding capability is at the heart of our resilient Stacking architecture, ensuring that the shortest, most optimal forwarding path is selectively chosen for each unique data flow. There is none of the unwieldy logical Ring or Token technology that Competitors use, but a star-based distributed forwarding topology that allows traffic to flow either ‘upstream’ or ‘downstream’ simultaneously from every Switch in the Stack, optimising both performance and resiliency.
The various implementations of FAST scale capacity according to the market positioning of the different product lines. Ranging from 4Gbps per Switch and up to 32Gbps per Stack for the entry-level ERS 2500 Series, and on up to 144Gbps / 1.152Tbps for the premium ERS 5600 Series. Avaya delivers Industry-leading Stacking capacity in all market segments.
Simplified implementation & management
Automatic software & configuration control, and centralised management
With a Chassis solution it is simply a case of adding a new Module, adding configuration, and connecting devices. With our Stackables it is much the same: simply cable-in a new Stack member, extend the appropriate configuration – the Stack is managed as a single network entity.
Technically-speaking: The Automatic Unit Replacement (AUR) feature is the process that delivers the Agent Image software, the Configuration file, and the Diagnostic Image software to any additional or replacement Switch; it self-manages any necessary downloads to the new Switches and then brings it online. The entire Stack operates, appears, and is managed as a single network entity, with specific Stack IP and MAC Addresses.
Access
Stackable Chassis 31

32. Wireless Networking Highlights Complete 802.11 a/b/g/n portfolio
Optimized for voice & multimedia
Strong WLAN resiliency, scalability and security
Partnerships with market leading vendors
Compatible with any network
Campus
Wireless Networking
Avaya’s Wireless Networking product line provides a best-in-class WLAN solution that includes security, scalability and resiliency. In additional to the existing a/b/g products we have an n alternative (for early-adopters), which will be further enhanced with the release of our in-house n solution, offering Customers a quantum leap in throughput and scalability.
Given our voice heritage a great deal of emphasis is placed on ensuring that our solutions are optimized for voice & multimedia applications and are compatible with any network infrastructure. They offer outstanding value and typically deliver 50% cost savings over competing solutions. And through our established partnerships further value can be leveraged, for example with Location-based Services.
Branch 32

33. Unified Branch Highlights
Up to 5X reliability & 2X performance advantage over market leader
Tighter integration between all Branch devices
3rd-party compatibility with SIP Call Servers & IP Phones
Delivers the survivable SIP Voice platform for the Branch
WAN Core
Unified Branch
Avaya’s Unified Branch product line provides a comprehensive range of products designed to deliver exceptional performance together with a high degree of service consolidation. Delivering 4-5X reliability & 2X performance advantage over the market leader, and offering tighter integration between traditional Branch devices – WAN Router, LAN Switch, Firewall, and VPN Gateway – they also feature innovative integration of Unified Communications functionality with support for 3rd-party compatibility with SIP Call Servers & IP Phones, and a survivable SIP Voice platform for the Branch.
In addition to the advanced Unified Branch products we also offer traditional WAN Core Routers for highly-scaled Enterprise applications.
Branch 33

34. Unified Communications Management
Highlights
Application co-residency delivers lower CAPEX & OPEX
Provides integrated workflows for managing unified communications networks
Integrated workflow reduced errors
Increased multi-vendor support
Simplified system admin configuration simplifies use
Subscriber Manager
Virtualization Performance & Fault Manager
Enterprise Policy Manager
Unified Communications Management
Avaya has recently undertaken a complete refresh of the Management applications to deliver a versatile solution that allows Customers to selectively implement those components that are relevant to their specific environment. From a common base, different task-specific modules are added to enhance overall capability and productivity; a key aspect being the common logon, database, and look and feel, all of which are designed to reduce unnecessary duplication and cross-training burden.
IP Flow Manager
Network Resource Manager
Configuration & Orchestration Management 34

35. Unified Communications Integration Roadmap

36. Unified Communications Roadmap Strategy
Evolve to an open and flexible enterprise-wide real-time architecture
New innovations driven with combined investment
Industry-specific solutions
Grow
Continue to benefit with existing systems
Upgrade to current SIP-ready releases
Richer support and professional services
Extend
Protect
Integrate current systems into Avaya Aura™
Share SIP-based applications across all users and locations
© Avaya Inc All rights reserved. 36

37. Evolutionary Path for Every Customer
Legacy Meridian
Avaya Aura™
Service
Providers
Apps
CS 1000
MCS 5100
BCM/SRG Branches
CS 2100
SL-100
AS 5300
Communication
Manager
Legacy DEFINITY
All current systems can be SIP connected
Lower costs, accelerate new application deployment, and serve customers everywhere
Protect … Extend … Grow
Integral 55 (Germany/EMEA)
Multivendor
© Avaya Inc All rights reserved. 37

38. Application & Services Integration
CS 1000 Roadmap
Today
12 Months
18-30 Months
Avaya Aura™
SIP-based Access
CS 1000
BCM branches
CS 1000 R6 (today)
CS 1000 R7
Continue to add CS 1000 phones and systems
Upgrades and Extensions
Application & Services Integration
Voice/Video Services
Presence Services
Session Manager
System Manager
Meridian
upgrade
Extend value with Avaya Aura™
Compelling ROI
Shared SIP Applications
Common User Interfaces
1100/1200 SIP phones Avaya Aura™ ready
© Avaya Inc All rights reserved.

39. CS1000 Release 7.0 Open Simple Secure Resilient
IP-Based Media Services
SIP Line & Trunk progression
SIP Clients
SIP Contact Centre Enhancements
Integrated IM and Presence
Enhanced IP Call Recording
IPv6
Co-resident solutions
UC Integration with Microsoft & IBM UC
Simple
Centrally Managed High Scalability Solution
System Capacity increases
Centralized Management (TM retirement)
Simplified Deployment & Configuration
IP Attendant Console
IP Line Enhancements
Product Improvement Patches Integrated
The Openness of the CS1000 solution continues to make it more flexible and adaptable to customer environments. With integration of the Media Application Server technology from the Integrated Communications Platform we move to IP-based media services which eliminates the need for DSP daughter boards. R7.0 Extends the CS1000 SIP-based technology for Lines, Trunks and Clients and delivers SIP Contact Center enhancements. Integrated IM and Presence is based on Avaya Aura™ Presence Services and we are enhancing the IP Call Recording capabilities. R7.0 will support much of the Internet Protocol version 6 standard needed for the government marketplace. And the co-residency of the Call Server and Signaling Server is being extended. Finally we have further integration with Microsoft and IBM applications.
R7.0 continues our drive to simplify the solution making it easy to deploy, maintain, service, and manage. CS1000E will have a high scalability offering, supporting >100,000 users in a centrally managed multiple node deployment. Capacity is increased in a number of ways including supporting over 30,000 endpoints on a single server. Management within the Unified Communications Management framework is further simplified with consolidation of critical OAM functionality that allows the Telephony Manager application to be retired. UCM enhancements and integrated support for the new R7.0 features simplifies deployment and configuration. Using IP-based Media Services, IP Attendant Console is being introduced, and there are a number of enhancements for IP Lines in R7.0, along with integration of some important Product Improvement patches.
There is continued focus on enhancing security to ensure business integrity with an integrated session border controller and specific security enhancements in UCM.
And CS1000 resiliency to ensure high availability across the enterprise is increased. Automatic data replication supports the centrally managed solution. At the branch, the survivable SIP Media Gateway is introduced allowing >50 branches - >250! – to be supported on a single core and with SIP the 80 mSec Round Trip Delay is eliminated. Two new Core cards combined with co-residency enhance a converged branch solution. And further Design for Operability enhancements have been delivered.
You will be hearing in the other PKT presentations the details of these features.
Secure
Integrated Session Border Control
Enhanced Security Management
Resilient
Automatic Data Replications
Survivable SIP Media Gateway
Increased capacity
Removal of distance limitations
Enterprise Converged Branch
Design for Operability

40. Contact Center Communications Product Strategy & Roadmap

41. Context Center Roadmap
Today
12 Months
18-30 Months
Avaya Intelligent Customer Routing (ICR)
extend
Avaya Call Center Elite
Upgrades and Extensions
Avaya Interaction Center (AIC)
Straight-forward upgrade to NGCC for NES Symposium and NES Contact Center customers
NES Contact Center
NGCC is path for SIP Multi-Channel Contact Centers for Mid Market in 2010 and Enterprise in 2011
Avaya CC Elite: mission critical voice
Voice Portal First /ICR: enhanced self-service & CAPEX reduction
Avaya CC Elite to NGCC stepping stones: SIP trunks, ICR, Avaya one-X® Agent 2.0
Infrastructure & interoperability investment protection with Avaya AuraTM
In addition to multi-channel, NGCC path forward expands to also support x 24 critical and voice-only operations
Partner and Avaya Advisory and Implementation Services

42. Performance Solutions Roadmap
Today
12 Months
18-30 Months
Avaya IQ
Avaya Performance Center
NES CC Reporting
Avaya Work Force Optimization
upgrade
NES Contact Recording and Quality Management (CRQM)
Avaya Call Management System (CMS)
Upgrades and Extend with APC
Avaya one-X® Agent
NGCC Agent Desktop
NES CC Agent Desktop (CCAD)
Initial NGCC release: CC Reporting and Agent Desktop
Avaya CMS: Extend with Avaya Performance Center actionable insights
Avaya Performance Center supports CC Reporting consolidation
Avaya Performance Center, Avaya WFO, NGCC are path forward

43. Self-Service Roadmap Today 12 Months 18-30 Months
Avaya Proactive Contact
Customer Experience Portal
Avaya Voice Portal (Dialog Designer)
+ Proactive Outreach
upgrade
NES Interactive Communications Portal (ICP/SCE)
Extend and transition applications
NES Media Processing Server (MPS)
support
Voice Portal is path forward
Leveraging ICP, NES Media Application Server (MAS) and Service Creation technology in Voice Portal & Customer Experience Portal
Open Standard Service Creation
New and existing VXML/CCXML based applications run on Voice Portal
Avaya Voice Portal (Dialog Designer): new Self-Service Applications
Avaya Proactive Contact: new Outbound Dialer systems
Avaya Proactive Outreach Manager: multichannel customer care
Customer Experience Portal: Multichannel Inbound / Outbound
Voice Portal & ICP: Straight-forward upgrade

44. Avaya Product Lifecycle Policies
All current UC products are available for sale throughout 2010
The only UC end-of-sale to be announced in 2010 is NMC and MCS 5100
Any future end-of-sale for any product will have at least 9 months notice
Products have 6 total years of support following any end-of-sale
Years 1 2 3 4 5 6
End of Sale Announcement
minimum 9 months
End of Product Orderability
End of Manufacturers Support (Software)
Extended Software Support (optional, for purchase)
End of Extended Support
End of Manufacturers Support (Hardware)
Extended Hardware Support (optional, for purchase)
© Avaya Inc All rights reserved. 44

45. PLUG & PLAY COMMUNICATIONS
Summary and Next Steps
Summary
Protect your investments, simplify and lower TCO with upgrades and on-going support
Extend business value with new SIP-connected productivity applications and accelerate business processes with ACE
Grow at your own pace into the Avaya Aura™ enterprise-wide architecture and enhanced collaboration and customer service solutions
Next Steps
Adopt current releases, become SIP-ready
Incrementally add “self funded” application value
Start detailed discussions with Avaya and partners
PLUG & PLAY COMMUNICATIONS
© Avaya Inc All rights reserved.

46. Tack